HomeMy WebLinkAboutDIV II) CH 1 Water Service: Section 34 - Issuance and Payment of Water Bills34-1
SECTION 34 ISSUANCE AND PAYMENT OF WATER BILLS
34.01 ISSUANCE, DUE DATE, AND FINAL PAYMENT DATE OF
STATEMENT OF CHARGES FOR SERVICE
A.Issuance of Statements. Statements for water
service or other charges will be mailed or presented
as soon as practicable after the water meter has
been read and the applicable charges have been
determined.
B.Due Date. Each statement issued by the District for
such charges shall be due and payable on the date of
mailing or other presentation to the customer.
C.Final Payment Date. All charges in each statement
must be paid on or before the final payment date
shown on the statement, which shall be at least 20
calendar days following the date of mailing or
presentation of the statement.
D.Payment of Charges.
1.Place of Payment. Payments shall not be
credited to a customer's account until cash, check,
credit card, draft, electronic funds transfer, money
order, or any other acceptable form of payment that
will be honored by the bank has been received by the
District at the District business office during
regular office hours. Deposit of payment in the
mail or at a location other than the District
business office shall not be credited to a
customer's account until it is received at the
business office.
2.Returned Check Charges. A returned payment
charge (see Appendix A, 34.01 D.2. for charge) shall
be added to a customer's account in each instance
where payment has been made to the District with a
check, draft, credit card or any other acceptable
form of payment that has not been honored upon
presentment to the bank upon which it is drawn.
34.02 DELINQUENT ACCOUNTS
A.If full payment of a statement for a water service
account is not received at the District business
office on or before the final payment date, the
account shall become delinquent, a late payment
charge will be assessed and the customer’s service
may be terminated, the water may be turned off and
locked. Please see Policy 54, Discontinuation of
34-2
Water Service for Delinquent Accounts for additional
information.
B.Reinstatement of Service. Reinstatement of
service will occur during normal business hours of
Monday through Friday 8:00am and 5:00pm. Water
service terminated for delinquency may not be
reinstated until all amounts due and payable,
including late payment charges and lock charges,
have been paid at the District business office, or
unless credit arrangements satisfactory to the
District have been made. Accounts that have payments
received at the District office after 4:30pm may not
have service restored until the next business day.
C.Meter Lock Charge. A lock charge will be
assessed to any account that has been terminated for
non-payment. The charge to terminate service is set
forth in Appendix A, 34.02 C.