HomeMy WebLinkAbout03-19-12 FA&C Committee PacketOTAY WATER DISTRICT
FINANCE, ADMINISTRATION AND COMMUNICATIONS
COMMITTEE MEETING
and
SPECIAL MEETING OF THE BOARD OF DIRECTORS
2554 SWEETWATER SPRINGS BOULEVARD
SPRING VALLEY, CALIFORNIA
BOARDROOM
MONDAY
March 19, 2012
1:30 P.M.
This is a District Committee meeting. This meeting is being posted as a special meeting
in order to comply with the Brown Act (Government Code Section §54954.2) in the event that
a quorum of the Board is present. Items will be deliberated, however, no formal board actions
will be taken at this meeting. The committee makes recommendations
to the full board for its consideration and formal action.
AGENDA
1. ROLL CALL
2. PUBLIC PARTICIPATION-OPPORTUNITY FOR MEMBERS OF THE PUBLIC
TO SPEAK TO THE BOARD ON ANY SUBJECT MATTER WITHIN THE
BOARD'S JURISDICTION BUT NOT AN ITEM ON TODAY'S AGENDA
DISCUSSION ITEMS
3. DECLARE VEHICLES AND EQUIPMENT SURPLUS TO THE DISTRICT'S
NEEDS (DOBRAWA) [5 minutes]
4. ADOPT ORDINANCE NO. 532 REVISING SECTION 72, PENAL TIES AND
DAMAGES, OF THE DISTRICT'S CODE OF ORDINANCES RELATED TO
REQUESTS FROM CUSTOMERS FOR AN ADMINISTRATIVE REVIEW
(GRANGER) [1 0 minutes]
5. FISCAL YEAR 2012 STRATEGIC PLAN AND PERFORMANCE MEASURES
MID-YEAR REPORT (STEVENS) [15 minutes]
6. ADJOURNMENT
BOARD MEMBERS ATTENDING:
Jaime Bonilla, Chair
David Gonzalez
1
All items appearing on this agenda, whether or not expressly listed for action, may be
deliberated and may be subject to action by the Board.
The Agenda, and any attachments containing written information, are available at the
District's website at www.otaywater.gov. Written changes to any items to be considered
at the open meeting, or to any attachments, will be posted on the District's website.
Copies of the Agenda and all attachments are also available through the District Secre-
tary by contacting her at (619) 670-2280.
If you have any disability which would require accommodation in order to enable you to
participate in this meeting, please call the District Secretary at 670-2280 at least 24
hours prior to the meeting.
Certification of Posting
I certify that on March 16, 2012 I posted a copy of the foregoing agenda near the
regular meeting place of the Board of Directors of Otay Water District, said time being at
least 24 hours in advance of the meeting of the Board of Directors (Government Code
Section §54954.2).
Executed at Spring Valley, California on March 16, 2012.
Is/ Susan Cruz. District Secretary
2
TYPE MEETING: Regular Board
SUBMITTED BY: Stephen Dobrawa
Purchasing Manager
AGENDA ITEM 3
STAFF REPORT
MEETING DATE: April 4, 2012
PROJECT: Various DIV. NO. ALL
APPROVEDBY: ~ Rom Sarno, Chief of Administrative Services
~ German Alvarez, Assistant General Manager
~ Mark Watton, General Manager
SUBJECT: DECLARATION OF SURPLUS VEHICLES AND EQUIPMENT
GENERAL MANAGER'S RECOMMENDATION:
That the Board declare the identified vehicles and equipment as
surplus to the District's needs.
COMMITTEE ACTION:
See "Attachment A".
PURPOSE:
To present a list of vehicles and equipment and obtain Board
declaration that the items identified on the list are surplus to the
District's needs.
ANALYSIS:
Listed below are various vehicles and equipment that have been
determined by the user departments to be of no use, obsolete (spare
parts and service not available), beyond useful life, and/or not
cost-effective to repair or operate and therefore, surplus to the
District's needs.
The District's Purchasing Manual identifies the process for disposing
of material, equipment, and supplies that have been declared surplus.
Typically , items declared surplus are disposed of by sale through
public auction.
Before vehicles and equipment (where the individual acquisition cost
e x ceeded $5,000) can be disposed of, the Board must first declare the
items as surplus (ref: Purchasing Manual, Section 12).
Vehicles Identified as Surplus
I tem Qty Descri:12tion Reason for Declaration --
No longer meets
Unit 100, 1997 Ford Aerostar Van, FA# District's operational
1 1 8100, VIN 1FMDA31X2VZC23120, 60,700 specifications. No
miles longer cost-effective t o
maintain and operate .
Unit 102, 1998 Ford Ex plorer, FA#
2 1 8102, VIN 1FMZU34X2WZA99943, 77,500 Same as above.
miles
Unit 112, 1999 GMC C-8500 7-8 yard
3 1 dump truck, FA# 8112, VIN Same as above.
1GDP7H1C1XJ512299, 69,000 miles
4 1 Unit 7, 1993 Ford F800 water truck, Same above. VIN 1FDXK84AXPVA09159 as
5 1 Unit 9, 1993 Ford F800 flat bed truck, Same above. VIN 1FDXK84E1PVA23857 as
6 1 Unit 142, 2003 Ford F250 pickup truck, Same abov e. VIN 3FTNX20L63MB16392, 79,500 miles as
Equipment Identified as Surplus
Item Qty Descri:12tion Reason for Declaration --
No longer meets
1980 Cummins KT1150 300kw Generator operational
1 1 Set, SN 31113566 specifications or
requirements; no longer
required.
198 0 Caterpillar 3406DI 325 hp Not operational; not
2 1 cost-effective to engine, SN 90U8967 maintain and operate.
No longer meets
operational
3 1 Compressor, Ingersol Rand FA# 3097 specifications or
requirements; no longer
required.
2
No longer meets
operational
4 1 Truck crane, Autocrane 3023, FA# specifications or
3423 requirements; no longer
required; no longer
supported.
5 1 Forklift, Champ, FA# 435 No longer required.
No longer meets
operational
Sewage Motor and Pump, Variable specifications or
6 1 Drive, 15hp, SN T04T0220256R-3 and requirements; no longer
SN XSX SR6/246/LS supported by
manufacturer; not cost-
effective to operate .
1 Ion Chromatograph and Autosampler,
7 model DX-120, SN 99090451, RFID No longer required.
#A0227 and SN 99100043; RFID #A0228
Sewage Treatment Blower and Motor, No longer operational; 8 3 Spencer 100hp, SN 254900 and SN
IMA486796-G2-UE no longer required.
Valve actuator, Rotor Type No longer cost-effective
9 6 AQ13 OU10 .1, SN Bl3149K, SN Bl312 9C3 I to operate and maintain; SN Bl3149C2, SN Bl3149B5, SN longer required. Bl3149A1, SN Bl3148L1 no
No longer supported by
manufacturer; not cost-
10 1 Compac Rack Server, FA #03454 effective to operate and
maintain; no longer
required.
Laserjet Printer, Model 8550GN, FA No longer required; not
11 1 cost-effective to #03837, RFID #A0073 maintain and operate .
NEC 2000 PBX, NEC 2000 IVS, -190
peripheral devices (phones and No longer required; no
12 1 Lot ports), 2 attendant consoles and longer supported by
miscellaneous attached storage manufacturer.
devices
Sewage Pump Motor, variable drive, Broken/inoperable; not
13 1 15 hp, Type VEU-TFC-6S, ID #621008 cost-effective to
T04T0220256R-1 repair.
Broken/inoperable; not
14 2 Pump, Pioneer, Model P6FOOF, SN supported by
2503, SN 2509 manufacturer; not cost-
effective to repair.
No longer meets
Unit 1565, 1987 Case 680 backhoe District's operational
15 1 specifications; no tractor, SN 17730619 longer cost-effective to
maintain and operate.
3
No longer meets
Electric motor, ARC Castle Electric, District's operational
16 1 SN US66331760 specifications; no
longer cost-effective to
maintain and operate .
No longer meets
District's operational
17 1 Electric Motor, SN D-7002574 specifications; no
longer cost-effective to
maintain and operate.
Electric motor, us Electric, Model G No longer meets
42526, SN U01T2640191R-1, SN District's operational
18 8 U01T2640191R-2, SN U01T2640191R-3, specifications; no
SN U01T2640191R-4 longer cost-effective to
maintain and operate.
No longer meets
Electric motor, General Electric, District's operational
19 1 Model 6326A, SN Z11Z283R12-3R-2 specifications; no
longer cost-effective to
maintain.
Pump, Peerless, SN 258581, SN
20 6 258583, SN 565577, SN 258584, SN No longer required.
258582, SN 237321
No longer meets
Electric motor, General Electric, District's operational
21 1 Model 6334A, SN B0060920 specifications; no
longer cost-effective to
maintain and operate.
No longer meets
Electric motor, General Electric, SN District's operational
22 1 KOL-BF43A-H specifications; no
longer cost-effective to
maintain and operate.
23 1 Lot 2" ClaValve parts, 11 pieces No longer required.
24 1 Lot 4" ClaValve parts, 16 pieces No longer required.
25 1 Lot 6" ClaValve parts, 12 pieces No longer required.
26 1 Lot 8" ClaValve parts, 4 pieces No longer required.
27 1 Lot 10" ClaValve parts, 1 piece No longer required.
28 1 12" ClaValve Pump Control No longer required.
29 1 14" ClaValve No longer required.
30 1 16" ClaValve, check valve No longer required.
No longer meets
Electric motor, General Electric, 40 District's operational
31 2 hp specifications; no
longer cost-effective to
maintain and operate.
4
FISCAL IMPACT: ~ Joe Beachem, Chief Financial Officer
The salvage value and associated gain or loss on items is not
determined until their disposal. Therefore, the fiscal impact of the
recommended action is not known at this time.
STRATEGIC GOAL:
This action supports the District's goal to ensure financial health
through efficient operations.
LEGAL IMPACT:
None.
Attachments: Attachment A -Committee Action
5
ATTACHMENT A
SUBJECT/PROJECT: I DECLARATION OF SURPLUS VEHICLES AND EQUIPMENT
COMMITTEE ACTION:
The Finance, Administration and Communications Committee met on
March 19, 2012, to review this item. The Committee supports
presentation to the full Board for their consideration.
NOTE:
The "Committee Action" is written in anticipation of the
Committee moving the item forward for Board approval. This
report will be sent to the Board as a committee approved item,
or modified to reflect any discussion or changes as directed
from the committee prior to presentation to the full Board.
AGENDA ITEM 4
STAFF REPORT
TYPE MEETING: Regular Board MEETINGDATE: April 4, 2012
PROJECT: Various DIV. NO. ALL
SUBMITTED BY: William Granger
Water Conservation Manager
APPROVED BY: ~ Rom Sarno , Chief of Administrative Services
~ German Alvarez , Assistant General Manager
~ Mark Watton, General Manager
SUBJECT: ADOPTION OF ORDINANCE NO . 532 , REVISING SECTION 72 OF THE OTAY
WATER DISTRICT 'S CODE OF ORDINANCES RELATED TO A CUSTOMER 'S
REQUEST FOR ADMINISTRATIVE REVIEW
GENERAL MANAGER'S RECOMMENDATION:
That the Board adopt Ordinance No . 532 approving the revisions to
Section 72 of the District's Code of Ordinances, related to a
customer's request for an administrative review .
COMMITTEE ACTION :
Please see "Attachment A."
PURPOSE:
To adopt Ordinance No. 532 which revises Section 72 of the District's
Code of Ordinances , related to a customer 's request for
administrative review upon receipt of a "Notice of Administrative
Fine ."
ANALYSIS:
District staff periodically reviews District policies, procedures and
the Code of Ordinances to ensure these documents are consistent with
current practices and updated as to current changes in the applicable
laws and regulations.
Currently the District's Code of Ordinances provides for a customer
who has received an administrative fine to request review and
consideration by the Board of Directors .
The proposed changes , made primarily in Section 72 .05 G of the Code ,
are intended to streamline the procedure in handling requests from
customers for review and consideration of administrative fines
resulting from violations of the District Code of Ordinances . This
change would allow the General Manager or designee to make the final
determination of imposing an administrative fine.
In addition to such procedural changes , further revisions were made
for clarity and to ensure compliance with Government Code Section
53069 .4 .
FISCAL IMPACT: ~ Joe Beachem, Chief Financial Officer
n/a
STRATEGIC GOAL:
Improve business functionality by constantly improving the efficiency
and effectiveness of important business processes .
LEGAL IMPACT:
n/a
Attachments : Attachment A -Committee Action
Attachment B -Presentation
Exhibit 1 to Attachment B -Revised Section 72
2
ATTACHMENT A
ADOPTION OF ORDINANCE NO. 532 , REVISING SECTION 72 OF THE
SUBJECT/PROJECT: OTAY WATER DISTRICT 'S CODE OF ORDINANCES RELATED TO A
CUSTOMER'S REQUEST FOR ADMINISTRATIVE REVIEW
COMMITTEE ACTION :
The Finance, Administration and Communications and the Engineering,
Operations and Water Resources Committees met on March 19 and March
21, 2012 , respectively to review this item. The Committee supports
presentation to the full Board for their consideration .
NOTE :
The "Committee Action" is written in anticipation of the Committee
moving the i tern forward for Board approval . This report will be sent
to the Board as a committee approved item, or modified to reflect any
discussion or changes as directed from the committee prior to
presentation to the full Board.
ORDINANCE NO . 532
AN ORDINANCE OF THE BOARD OF DIRECTORS
OF THE OTAY WATER DISTRICT
AMENDING SECTION 72 , PENALTIES AND DAMAGES ,
OF THE DISTRICT'S CODE OF ORDINANCES
Attachment 8
BE IT ORDAINED by the Board of Directors of Otay Water
District that the District's Code of Ordinances , Section 72 ,
Penalties and Damages , be amended as per Exhibit 1 to this
Ordinance .
NOW , THEREFORE , BE I T RESOLVED that the new proposed
Section 72 of the Code of Ordinances shall become effective upon
adoption by the District's Board of Directors .
PASSED , APPROVED AND ADOPTED by the Board of Directors of
the Otay Water District at a regular meeting duly held this 4th
day of April, 2012 , by the following vote :
AYES :
NOES :
ABSENT :
ABSTAIN :
President
ATTEST :
District Secretary
1
Exhibit 1
SECTION 72 PENAL TLES AND DAMAGES
72.01 GENERAL
A. User and Owner Responsibility. Each person receiving service or that
owns a property that receives service, agrees to pay the District any applicable fees and
charges. Such persons are also responsible for all costs and damages in connection with
any violation of this Code relating to their service.
B. District Not Liable. The District shall bear no liability for any cost,
damage, claim or expense (incurred by District or any responsible party or third party)
arising from or related to any violation, including but not limited to costs, damages,
claims or expenses arising from any corrective action of the District, including but not
limited to the removal, confiscation, disposition or use of any device, equipment,
improvement or material encroaching on any District property or used in connection with
any other violation.
C. District Obligation to Collect Damages. Pursuant to Government Code
Section 53069.6, the District shall take all practical and reasonable steps, including
appropriate legal action, if necessary, to recover civil damages for the negligent, willful,
or unlawful damaging or taking of property of the District.
D. Assessment of Damages. Actual damages resulting from any violation,
including late payment or failure or refusal to pay for service and any interest thereon,
may be assessed and collected as part of a customer's monthly bill to the extent allowed
by law. The District will separately invoice any actual damages not assessed on a
monthly bill, including any damages assessed against any responsible person who is not a
customer.
E. Unpaid or Partially Paid Bills. Bills issued by the District are due, in full,
as provided in such bills. Failure to timely pay bills in full may lead to a reduction,
suspension or termination of service, as provided in the paragraph below, in Section 34 of
this Code or pursuant to other provisions of this Code or applicable law. In addition, if
bills remain unpaid, in full or in part, the District may lien the delinquent real property
and may assess damages and penalties established by District or otherwise authorized by
law.
F. Notice of Violation. Notice and a reasonable period of time to correct a
violation will be given prior to the termination, reduction or suspension of service or the
imposition of any administrative fine. However, the District may, without notice, correct
any condition or violation that endangers the health or safety or impairs any District
service, facility or property or is otherwise determined by the District to require
immediate action.
1. Investigative Procedures. If a possible violation is identified,
observed or reported, the District will contact the allegedly responsible party to
investigate. If the violation is in fact occurring, the District staff will issue a notice of
violation or otherwise infonn the responsible party that corrective actions must be taken
within a period of time deemed reasonable by the District, taking into consideration the
nature of the violation and the potential damage that can arise if the violation continues.
2. Content of Notice of Violation. The notice will describe the
violation, indicate the actions that must be taken, and indicate the date by which those
actions must be taken. Unless immediate action is required, the notice will provide a
reasonable time for the violation to be corrected. The notice will also specify the amount
of any delinquency, actual damages or other amounts due the District, if any, and the
telephone number of a representative of the District who can provide additional
infonnation.
3. No Notice Required; District Action. If the District detennines
that immediate or prompt correction of the violation is necessary to prevent waste or to
maintain the integrity of the water supply, systems or facilities of District or for the
immediate protection of the health, safety or welfare of persons or property, or for any
other compelling reason, the District will take any action deemed necessary (including
suspension, reduction or tennination of service; locking or removal of meters; or repairs
of any improvements) and a notice will be left at the affected parcel specifying any
further corrective actions required. Any costs incurred by District will be the
responsibility of the responsible party.
4. Notice; Failure to Comply. The responsible party will be given an
opportunity to correct the violation and to provide verbal, written and pictorial
exculpatory evidence. If such evidence does not exonerate the responsible parties and if
the violation(s) are not corrected to the satisfaction of the District within the time
provided, the District may assess cost and penalties, administrative fines and may take
any other action or pursue any other remedy available. Furthennore, if the violation
concerns any service requirement or facility, or to prevent waste or protect the integrity
of the system or the health and safety of the public, the District may suspend, reduce or
tenninate service to the extent pennitted by law.
G. Service Tennination, Suspension or Reduction; Removing or Locking
Meters. Service may be reduced, suspended or terminated for failure to pay for service or
in connection with a violation of this Code or applicable law. Tennination, suspension or
reduction of service will be as follows:
1. Notice Prior to Termination, Suspension or Reduction of Service.
Except as provided in Paragraph F, above, or in other provisions of this Code or
applicable law, not less than ten (1 0) days notice will be given prior to the date service is
reduced, suspended or tenninated; provided that, where service is tenninated due to
failure to comply with the tenns of an amortization agreement, under Section 34 of this
Code, only forty-eight (48) hours prior notice is required. The notice will be delivered to
the affected parcel and, if the owner of record does not reside in the affected parcel, a
copy ofthe notice will be forwarded to the owner's address on record with the assessor's
office via any available means, such as personal delivery, certified mail return receipt
requested, email, fax or fed-ex.
2. Termination for failure to pay for service. The district may
discontinue any or all service due to failure to pay the whole or any part of a bill issued
by the District. In connection with termination of water service, the provisions of Section
60373 of the Government Code, or any other appropriate provision of law, or as set forth
in Section 34 of this Code of Ordinance, will be followed. In connection with sewer,
Section 71672 of the California Water Code or other applicable requirements will be
followed.
H. Reconnection or Reinstatement of Service, Unlocking or Reinstalling
Meters. If service is reduced, suspended or terminated for any reason, each of the
following conditions applicable to the situation must be satisfied or arrangements
satisfactory to the General Manager or a designee must be made before service is
reinstated:
1. Outstanding amounts for service bills, including any service
charges for benefits derived from the violation, must be paid;
2. All required deposits (including any security deposits), actual
damages, fines, costs, charges and penalties must be paid;
3. Any amounts due for the removal, locking, serv1cmg, repair or
replacement of meters or other facilities required for service, must be paid at the rates in
effect at the time of reinstatement, as set forth on Appendix A to this Code or other
schedule of fees then in effect;
4. All violations and related damages or conditions must have been
corrected and or repaired and evidence satisfactory to the District to that effect and
demonstrating that it is safe to reinstate service, must have been provided to and
approved by the District; and
5. If the service was originally in the name of a tenant, the District
may require the owner of the parcel to request the service account under his or her name
and responsibility.
I. Owner Responsibility for Account. Owners may be required to deliver to
the District a form of acknowledgement or authorization for service to a tenant. In
addition, if a tenant engages in any violation or if the District has reduced, suspended or
terminated any service to a tenant three (3) times within any twenty-four (24) month
period or the tenant has-fails or refuses to comply with the terms of payment
arrangements with the District four ( 4) times, the District reserves the right to demand
that the property owner take responsibility for services to the tenant-occupied parcel. The
General Manager or a designee shall develop procedures to implement these
requirements.
J. Right of Access to Customer's Premises; Interference. If any person
refuses to consent to an investigation of a possible violation, or prevents or refuses to
allow access to District staff or authorized representatives to any premises or facility
during an investigation or in connection with any termination, reduction or suspension of
service, the District may seek an injunction or a warrant, as provided in Section 71601 of
the Water Code.
K. Other Remedies. In addition to the actions contemplated in this Section,
the District may seek other remedies authorized or required by any applicable law,
including imposing an administrative fine, pursuant to Section 72.05, or pursuing other
available civil or criminal remedies.
72.02 CERTAIN SPECIFIC OPERATIONAL VIOLATIONS
A. Unauthorized Connections. The District shall bear no cost or liability for
any unauthorized connection. In addition to other remedies, the District may demand that
the unauthorized connection be immediately disconnected. In the alternative, or if the
customer refuses to take immediate action, the District may immediately disconnect,
remove, destroy or dispose of any parts installed or used for the unauthorized connection,
all at the expense of the customer and any other responsible party. To the extent allowed
by law, the District may also, immediately or as otherwise deemed advisable by District,
terminate service to any parcel and any person that allows, uses or benefits from such
unauthorized connection.
B. Water waste. No customer shall knowingly permit leaks or other wastes
of water, including but not limited to allowing runoff on any portion of his or her
property, engaging in non-permitted uses of water, or failing to take corrective action
after notice of any leaks or water waste is given. If the District determines that water
waste is occurring, the District may:
1. Without prior notice, repair or replace any District controlled
facilities, at the cost ofthe person identified as the responsible party, if any.
2. If the water waste is due to a condition within the customer's
property or facilities, the District may (i) require the customer to repair or replace the
affected facilities, immediately or within a reasonable time, depending on the situation; or
(ii) if necessary to prevent further waste, adjust, lock or remove the meter. If any repair
or replacement required is not timely completed, the District may perform the repair or
replacement at the cost of the customer or may terminate service without further notice.
C. Meter Tampering. In addition to other remedies, tampering may be
prosecuted as a crime under Section 498 of the California Penal Code, as set forth in
Section 73.01 ofthis Code.
D. Fire Service Violation. Such service is subject to compliance with all
provisions of this Code and the law concerning water service and failure to comply with
such provisions may result in the reduction, suspension, termination or disconnection of
water service for fire protection, without any liability to District. Furthermore, illegal
connections or other violations relating to fire service may result in steep fines and may
be prosecuted as crimes.
E. Backflow prevention, screens and other safety devices. If service
requirements include the installation, testing and maintenance of backflow prevention
devices (Section 23.04 of this Code), screens or other safety operational items, in addition
to, or in lieu of, other remedies provided herein, the District may apply any of the
remedies under Section VI and VII of the District's Ordinance No. 386, as amended or
renumbered. Furthermore, violations relating to backflow testing may be prosecuted as
set forth in Section 73.01 ofthis Code.
F. Violation Concerning Recycled Water Service. In addition to any fine,
revocation, suspension or penalty imposed under Section 26 in connection with any
violation of said Section, including permit suspension or revocation under Section
26.07.C, the District may (i) suspend or terminate water and or sewer service to the
property, the owner and/or the operator; (ii) require payment by the owner for any
damage to the District facilities, reimbursement to District of costs and expenses, or fines
imposed on the District in connection with such violation; or (iii) prosecute the
responsible party under any applicable provision of this Code, the Water Code or the
Penal Code.
G. Violation Concerning Sewer Service. In addition to any other remedy,
fine or penalty, failure to comply with any requirements of sewer service, including
requirements for the preservation of public health, safety and welfare and including but
not limited to the requirements established under Article II, Chapter 2, Sections 50 to
56.04 ofthis Code, as hereafter amended or as supplemented by other District Rules and
Regulations for Sewer Service, the California Health and Safety Code, the California
Code of Regulations, Titles 17 and 22, and Water Agency Standards. Furthermore, may
be prosecuted as set forth in Section 73 .01 of this Code.
72.03 VIOLATIONS OF CONSERVATION OR OTHER WATER USE
RESTRICTION PROVISIONS
The District has established and published conservation measures set forth in
Section 39 ofthe Code. Commencing with declared Level 2 conditions, the District may
assess water shortage rates and charges previously adopted. In addition, after notice of
the declared water shortage level is given as required by law, any person who uses,
causes to be used, or permits the use of water in violation of such requirements (other
than a person who qualifies for an applicable exemption, if any) may be assessed
damages, penalties and fines.
A. Additional provisions concerning use restriction violations. In addition to
payment of actual damages, the following may apply to a violation of any water
conservation or water use restriction measure:
1. A change on the account holder shall not cause the account to
revert to pre-violation status unless the new account holder provides evidence that
it is not related to the violator and had no responsibility for the prior account.
2. The District may reduce, suspend or terminate service to any
parcel immediately and without further notice if the violation involves or results
in water waste.
3. Willful violations of mandatory conservation measures described
in Section 39 of this Code may be enforced by terminating service to the property
at which the violation occurs, as provided by Section 356 ofthe California Water
Code.
B. Prosecution for violations of conservation measures. Pursuant to Section
377 and 71644 of the California Water Code, each violation of the District's
Conservation Ordinance, set fort in Section 39 of this Code, may be prosecuted as a
misdemeanor, punishable by imprisonment in the County jail for no more than thirty (30)
days or by a fine, as set forth in Section 72.05, below.
72.04 VIOLATIONS INVOLVING DISTRICT REAL PROPERTY
A. Removal, Disposition and Costs. The District has absolute discretion to
determine the corrective action required in connection with any violation involving
District property, including requiring the owner of any unauthorized encroachment or
improvement to remove it or taking action to remove it immediately and without notice.
Any improvements or uses placed within or on any District property or right of way are
subject to the following:
1. Costs and Damages. All costs and damages shall be the
responsibility of the customer and any other responsible party. Furthermore, the District
shall not be liable for costs to repair or replace any unauthorized encroachment or
improvement, or any property, improvement or thing used in connection with, supported
by or attached thereto.
2. Burden of proof. The burden shall be on the user to prove to the
District's satisfaction, the authority, scope and extent of any right to access, improve or
use the District's property. Only written evidence in the form of an agreement, deed,
statute, recorded or official map or plat, governmental regulation or other right may be
used to establish such claim of right.
B. Notice. In connection with any improvement or use that does not
constitute a health hazard and does not interfere with the District's use of its property, the
District will give written notice of up to sixty (60) days, at the discretion of the General
Manager, to cease, terminate, eliminate or remove the offending improvement, structure
or use. Any written notice will be given to the responsible party or posted at the property
where the trespass or encroachment occurs. If the responsible party is not the owner of
any real property affected by the violation, the District will also give notice to the owner
of record at the address on record with the assessor's office vta personal delivery,
certified mail return receipt requested or via fed-ex.
C. No notice. In connection with any improvement that constitutes a health
hazard or interferes with the District's use of any District property, the District will take
an y immediate action deemed necessary by the General Manager.
D. Fines. In addition to all other remedies provided under this Article or
under applicable law, the District may impose a fine as provided in Section 72.05.
E. Separate violation. A separate violation will accrue for each day after the
deadline to cease, terminate, eliminate or remove the trespass or encroachment, as set
forth on the notice.
72.05 ADMINISTRATIVE FINES
Any administrative fines established herein shall be in the nature of civil penalties
and shall be additional and cumulative to any other administrative fines, damages or any
other charges established by the District and are also separate from and cumulative to any
other civil or criminal penalty, fine or remedy. In connection with each violation, the
District may assess a fine up to the amount specified in the schedule of fines for the type
offine being imposed.
Each day during which a violation is in effect constitutes a separate violation and
violations are cumulative while the account is in the name of the original violator or any
person that participated in or benefited from the violation. Except where the violation
creates an immediate danger to health or safety, the person responsible for the continuing
violation will be provided a reasonable period of time to correct or otherwise remedy the
violation(s) prior to the imposition of administrative fines.
A. Assessment of Fines for Violations of Conservation or Water Use
Restriction Provisions. Any responsible party who fails to comply with any conservation
or use restriction measure is subject to the assessment of an administrative Type I fine,
added to account.
B. Assessment of Fines for Technical Violations of Other Code Provisions.
Any person who engages in a violation of any provision of this Code is subject to the
assessment of a separate administrative Type I fine.
C. Assessment of Fines for Other Violations. If a higher limit is not
otherwise specified in this Code or allowed by law, any act or omission with respect to
any District service, system, facility or property, is subject to the following administrative
fines:
1. A Type I or Type II fine, at the option of the District, for a
violation involving theft, fraud or misappropriation of District water, services or
property;
2. A Type II or Type III fine, at the option of the District, for a
violation concerning sewer service;
3. Up to Type II or Type IV fine, at the option of the District, for a
violation concerning recycled water service; and
4. Up to the amount specified on any sign or a Type I or Type II fine,
at the option of the District, in connection with any trespass on District property
in violation of a sign prohibiting trespassing.
Nothing in this code or the limits specified per violation shall prevent the
imposition of separate fines for each separate violation committed during a single act.
For example, in connection with a violation concerning sewer service that involves a
trespass on any portion of the District's real property, separate fines may be assessed for
the trespass, the damage to District personal property, the damage to District real
property; the damage to the sewer system and the activity resulting on all the damages.
D. Types of Fines. The amount for each type of fine specified below may
increase automatically to reflect any higher amount authorized by law or regulation. The
District has determined to establish four types of fines based on the nature of the
violation, as follows:
1. Type I Fine. Any violation that does not have the potential to
endanger the health or safety of the public. The fine will not exceed the amount
specified in the California Government Code, Section 36900(B) or Appendix A
for a first, second, third or each additional violation of that same ordinance or
requirement within a twelve-month period.
2. Type II Fine. Any violation that has the potential to endanger the
health or safety, including illegal connections or water theft. The fine will not
exceed the amount specified on Appendix A per each day the violation is
identified or continues.
3. Type III Fine. Pursuant to Section 5411 of the Health and Safety
Code, any person who without a discharge permit, or in violation thereof, causes
or permits a discharge of sewage or other waste in a manner resulting in
contamination, pollution or nuisance, and fails to immediately notify the local
health officer of the discharge, is subject to a fine up to the amount specified on
Appendix A per each day the violation is identified or continues.
4. Type IV Fine. Pursuant to Section 116820 of the Health and
Safety Code, a person who violates a backflow requirement, or knowingly files a
false statement or report required by a local health officer, is subject to a fine up
to the amount specified on Appendix A per each day the violation is identified or
continues.
E. Collection of Fines. Any fines assessed by the District are payable
directly to the District, are due upon issuance, or as otherwise indicated on the notice or
bill, and are delinquent 30 calendar days from the due date.
F. Notice of Administrative Fine; Content. Notice of an administrative fine
pursuant to this section will contain the following information: (i) a brief description of
the violation(s); (ii) the date and location of the violation(s); (iii) a brief description of
corrective action(s) required, as appropriate; (iv) a statement explaining that each day the
violation continues constitutes a new violation; (v) in the case of violations creating an
immediate danger to health or safety, the amount of civil penalty assessed or, in all other
cases, the amount of civil penalty to be assessed if the violation(s) are not corrected
within the time provided by the notice; (vi) a statement of the procedure for payment and
the consequences of failure to pay; (vii) contact information for the District employee
that should be contacted to discuss the notice and provide evidence of compliance; and
(viii) a brief statement describing the responsible party's right to request an
evaluationeonsiderationAdministrative Review, pursuant to subsection (G), below.
G. Option for Administrative Reviewto Request Board Consideration.
Persons recetvmg a Notice of Administrative Fine may request Beard
eonsiderationadministrative review by the General Manager of the District or his/her
designee. The request for Board eonsiderationadministrative review must be in writing,
must be received by the District Secretary within ten (I 0) calendar days from the date of
the notice and must include contact information, an explanation of the basis for the
request,_ whether or not a meeting is requested, and any supporting documentation said
person{s} wish to provide to the BeardGeneral Manager or his/her designee for review
and consideration. Where a meeting is requested, t+he District will provide notice of the
date, time and place for Board consideration by the General Manager or his/her designee
by electronic means, facsimile or first class mail sent to the return addressee indicated on
the written request. The General Manager or his/her designee may request a meeting if
he /she deems a meeting is required.
Any fines assessed pursuant to the Notice of Administrative Fines must be timely
paid notwithstanding the filing of a request for Beard administrative review.
At the time of Board consideration by the General Manager or his/her designee,
the petitioner may present witnesses, documents or other evidence to show good cause
why the fine should not be imposed. In accordance with the provisions of Government
Code Section 53069.4, the Board's General Manager's, or his/her designee's,
determination shall be final and conclusive, and shall be deemed confirmed, if not
appealed within 20 calendar days to the Superior Court of the County of San Diego.
AGENDA ITEM 5
STAFF REPORT
TYPE MEETING: Regular Board
SUBMITIED BY:
Geoffrey Stevens , Chief
Information Technology and
Strategic Planning
MEETINGDATE: April 4, 2012
PROJECT: Various DIV. NO. ALL
APPROVEDBY: ~ German Alvarez , Assistant General Manager, Administration
SUBJECT:
and Finance
FY 2012 Strategic Plan and Performance Measures Mid-Year
Report
GENERAL MANAGER'S RECOMMENDATION:
No recommendation. This is an informational item only .
COMMITTEE ACTION:
See Attachment A.
PURPOSE:
To provide a fiscal mid-year report on the District's Strategic
Performance Plan .
ANALYSIS:
The District has completed the first half of the Strategic Plan for
FY 2012 . Overall, Results for strategic objectives were just under
target (at least 90 % complete or on track), but are expected to
recover by next quarter . Results for performance measures continue to
be positive with the District exceeding its target (at least 75% on
target). Detailed information on each objective and measure is also
available electronically on the Board Extranet . Looking at these
results in more detail :
Strategic Plan Objectives -88% (2 points below goal)
Strategic plan objectives are designed to ensure we are making the
appropriate high-level changes necessary to move the agency in the
planned direction to meet new challenges and opportunities .
Objective results were just under target with 3 2 of 36 (88%)
complete, ahead or on schedule . Two items are on hold and are thus
excluded from the calculation . Four items are behind schedule, all
of which plan to be back on target by next quarter .
FY 12 Objectives
Objectives: All Scorecard Areas
35
30
25
20
15
10
~JJI-~ 0
10
Compl On Schd Behind Hold No Rpts Not strt
48 Total
32/36 Objectives on or ahead of schedule (88%).
Target is 90%.
Performance Measures -80%
Performance measures are designed to track the day-to-day performance
of the District . Sometimes referred to as a "dash board", these
items attempt to measure the effectiveness and efficiency of daily
operations . The overall goal is that at least 75% of these measures
be rated "on target". District results in this area are positive
with 33 of 41 (80%) items achieving the desired level or better .
2
FY 12 Performance Measures
Measures: All Scorecard Areas
40
0 0 2
Compl On Schd Behind Hold No Rpts Not Strt
43 Total
33/41 Measures on or ahead of schedule (80%).
Target is 75%.
Balanced Scorecard -External View
The Balanced Scorecard is an industry best-practice methodology
designed to ensure that a company is performing consistently on a
wide range of measures necessary to ensure both short-term and long-
term improvements. For a more detailed explanation, quarterly
reports for these items are available on the Board Extranet. The
District 's Senior Team meets quarterly and evaluates each item that
is not on track.
Balanced Scorecard Perspective
FY 2012 • Qtr 2 • All Departments
Customer Financial learning and Growth
• Objectives • Measures • Objectives • Measures • Objectives • Measures
Green = meets or exceeds/ Red = does not meet
3
Departmental Perspective -Internal View of Performance
The departmental perspective breaks down performance objectives and
measures by the responsible internal departments . The Senior Team
also examines these results quarterly and makes seeks to understand
why an item is not on target . While all items are examined, more
attention is paid to items that are not "on tracku. In some cases ,
however, because the number of total items by department is quite
small , the department in the graph below may be identified as "does
not meet targetu when only one item is not on target.
FY 2012 • Qtr 2 • All Scorecard Areas
Departments
2-Engineering • Objectives • Measures
3-Finance • Objectives • Measures
4-Information Technology • Objectives • Measures
• • Measures
Green = meets or exceeds/ Red = does not meet target
Trends
Looking at the last six years , the District has been mostly at or
above target for both strategic objectives and performance measures .
PERFORMANCE MEASURES
Year-to-Year Performance Chart
100
90
80 / ~
~ 70
60
~ so 0
~
-+-P
~ 40
30 ~
p
a... 20
10
0
2005 2006 2007 2008 2009 2010 2011 2012
Fiscal Year
M
M Target
-
OBJECTIVES
Year-to-Year Performance Chart FY2005 -FY2012
1100
90
-o co 80 1?' <tl ._ 70 0
8 60 ~ a>, , so
40
-+-OBJ
-OBJTarget
30
2005 2006 2007 2008 2009 2010 2011 2012
Fiscal Year
FISCAL IMPACT :
Informational item only, no fiscal impact.
STRATEGIC GOAL:
Strategic Plan and Performance Measure reporting is a critical
element in providing performance reporting to the Board and
staff.
LEGAL IMPACT:
None.
Attachments: Attachment A -Committee Action
*A demonstration of the strat plan application will be presented to
the Board .
5
ATTACHMENT A
SUBJECT/PROJECT: FY 2012 Strategic Plan and Performance Measures Mid-Year
Report
COMMITTEE ACTION:
The Administration and Finance Committee and the Engineering and
Operations Committee met in March and reviewed this item. Based upon
this discussion the Committees recommend that the Board receive that
attached information.
NOTE:
The "Committee Action" is written in anticipation of the Committee
moving the item forward for board approval . This report will be sent
to the Board as a committee approved item, or modified to reflect any
discussion or changes as directed from the committee prior to
presentation to the full board.
90
N/A
90
N/A0
10
20
30
40
50
60
70
80
90
100
3rd Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 1.1.100, Customer Satisfaction, is a once yearly survey that is reported
on annually in the second quarter and represents the results for the given fiscal
year.
Customer Satisfaction 1.1.100 Measured Once per Fiscal Year
Pe
r
c
e
n
t
a
g
e
Attachment B
15
8.84
15
27.94
15 15 15
12.78
0
5
10
15
20
25
30
35
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 1.2.101, Blanket Order Activity, aims to be above all set targets in order to
have no less than 15% of material purchases acquired via blanket POs per quarter
in a single year.
Blanket Order Activity 1.2.101
Pe
r
c
e
n
t
a
g
e
25
11.45
25
15.14
25 25
100
50
26.59
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
Q2 Cumulative
Target
YTD Result
Total Customer Water Saved 1.3.102
Measure 1.3.102, Total Water Saved, aims to be above all set targets in order to
save more than 100 acre feet of water in a single year.
Ac
r
e
F
e
e
t
3.75
1.95
3.75
0.5
3.75 3.75
15
7.5
2.44
0
2
4
6
8
10
12
14
16
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 1.3.103, Otay Water Use, aims to be below all set targets in order to
consume less than 15 acre feet of potable water in a single year.
Otay Water Use 1.3.103
Ac
r
e
F
e
e
t
30
20.6
30
45.8
N/A
30 30
54.5
30
36.4
0
10
20
30
40
50
60
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
YTD Result
Health & Safety Severity Rate (QualServe) 1.4.104
Measure 1.4.104, H & S Severity Rate, aims to be below all set targets in order to
have no more than 30% severity rate per quarter in a single year.
Pe
r
c
e
n
t
a
g
e
1.25
0
1.25
0
1.25 1.25
5
2.5
00
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 1.4.105, Turnover Rate, aims to be below all set targets in order to have
less than 5% turnover in a single year.
Pe
r
c
e
n
t
a
g
e
Employee Turnover Rate 1.4.105
3.5 3.9 3.5 3.51 3.5 3.5
14
7 7.44
0
2
4
6
8
10
12
14
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 1.4.106, Training Hours per Employee, aims to be above all set targets in
order to have more than 14 hours of training per employee in a single year.
Training Hours per Employee 1.4.106
Ho
u
r
s
8
6.5
8
10.42
8 8 8 8.25
0
1
2
3
4
5
6
7
8
9
10
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 1.4.107, Safety Training Program, aims to be above all set targets in order
to have no less than 8 hours of training per field employee per quarter in a single
year.
Safety Training Program 1.4.107
Ho
u
r
s
1512.4
21 19.2
29
35
100
36
31.5
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 2.2.200, CIP Project Expenditure vs. Budget, aims to be below all set
targets in order to keep expenditures below 100% of the budgeted amount for a
single year. Note: Annual result aims to be between 95-100% but is not to exceed
100%. Being significantly below target also gives the measure a “not on target”
status.
CIP Project Expenditure vs. Budget 2.2.200
Pe
r
c
e
n
t
a
g
e
0.25
-0.1
0.25
0
0.25 0.25
1
0.5
-0.1
-0.5
0
0.5
1
1.5
2
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 2.2.201, Construction Change Order Incidence, aims to be below all set
targets in order to have no more than 1% rate of change orders in a single year.
Construction Change Order Incidence (without allowances) 2.2.201
Pe
r
c
e
n
t
a
g
e
100 100 100 100 100 100 100 100
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 2.3.202, Mark Out Accuracy, aims to have no less than 100% mark out
accuracy every quarter in a single year.
Mark Out Accuracy 2.3.202
Pe
r
c
e
n
t
a
g
e
60
41
60
N/A
60 60 60
41
0
10
20
30
40
50
60
70
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 2.3.203, Project Closeout Time, aims to be below all set targets in order to
have an average closeout time of no more than 60 days per quarter in a single year.
Note: No projects closed out in the 1st, 3rd & 4th quarters.
Project Closeout Time 2.3.203
Da
y
s
97 98.28 97 98.06 97 97 97 98.18
0
20
40
60
80
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Answer Rate 3.1.300
Measure 3.1.300, Answer Rate, aims to be above all set targets in order to have an
answer rate of no less than 97% per quarter in a single year.
Pe
r
c
e
n
t
a
g
e
127.6
124.74
127.6
109
127.6 127.6
387
510.4
255.2234
0
100
200
300
400
500
600
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 3.2.301, O & M Cost per Account, aims to be below all set targets in order
to keep O & M cost per account less than $510.40 in a single year.
O & M Cost per Account (QualServe) 3.2.301
Do
l
l
a
r
s
99.897.85 99.899.99 99.8 99.8
90.7
99.8 98.91
0
20
40
60
80
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
YTD Result
Measure 3.2.302, Billing Accuracy, aims to be above all set targets in order to have
no less than 99.8% billing accuracy per quarter in a single year.
Billing Accuracy (QualServe) 3.2.302
Pe
r
c
e
n
t
a
g
e
27
22 22
19
28
23
100
49
41
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 3.2.303, Overtime Percentage, aims to be below all set targets in order to
keep expenditures below the budgeted amount for a single year.
Overtime Percentage 3.2.303
Pe
r
c
e
n
t
a
g
e
50
22
50
22
0
5
10
15
20
25
30
35
40
45
50
1st Qtr Annual
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 3.2.304, Sewer Rate Ranking, is a once yearly survey that is reported on
annually in the first quarter and represents the results for the given fiscal year. The
District’s goal was to be in the top 50.
Sewer Rate Ranking 3.2.304 Measured Once per Fiscal Year
Pe
r
c
e
n
t
a
g
e
50
26
50
26
0
5
10
15
20
25
30
35
40
45
50
1st Qtr Annual
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 3.2.305, Water Rate Ranking, is a once yearly survey that is reported on
annually in the first quarter and represents the results for the given fiscal year. The
District’s goal was to be in the top 50.
Water Rate Ranking 3.2.305 Measured Once per Fiscal Year
Pe
r
c
e
n
t
a
g
e
187
262.64
187
120.04
187 187
70
187 191.34
0
50
100
150
200
250
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
YTD Result
Measure 3.2.306, Debt Coverage Ratio, aims to be above all set targets in order to
have sufficient debt coverage.
*The calculation is a year-to-date calculation, so Qtr Result = YTD Result.
Debt Coverage Ratio (QualServe) 3.2.306
Pe
r
c
e
n
t
a
g
e
85
100
85 86 85 85
100
86
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Average
Reserve Level 3.2.307
Measure 3.2.307, Reserve Level, aims to be no less than 85% every quarter in
order to ensure sufficient reserve funds for a single year.
Pe
r
c
e
n
t
a
g
e
4.5
5.5
4.5
6
4.5 4.5
5
4.5
6
0
1
2
3
4
5
6
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
YTD 12 mo.
Average
Measure 3.3.309, Distribution System Loss, aims to be below all set targets in order
to ensure less than 4.5% of unaccounted water in a single year.
*The calculation is a year-to-date calculation, so Qtr Result = YTD Result.
Distribution System Loss (QualServe) 3.3.308
Pe
r
c
e
n
t
a
g
e
81
N/A
81
N/A0
10
20
30
40
50
60
70
80
90
100
2nd Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Customer Satisfaction with Website 4.1.400
Measure 4.1.400, Customer Satisfaction with Website, is a once yearly survey that
is reported on annually in the second quarter and represents the results for the
given fiscal year.
Measured Once per Fiscal Year
Pe
r
c
e
n
t
a
g
e
99.2 99 99.2 100 99.2 99.2 99.2 99.5
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Average
Measure 4.3.401, Network Availability, aims to be above all set targets in order to
have an average of no less than 99.2% network availability per quarter in a single
year.
Network Availability 4.3.401
Pe
r
c
e
n
t
a
g
e
12100
13234
12100 12284 12100 12100 12100
12759
0
2000
4000
6000
8000
10000
12000
14000
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Average
Website Hits 4.4.402
Measure 4.4.402, Website Hits, aims to be above all set targets in order to have an
average of no less than 12,100 website hits per quarter in a single year.
Nu
m
b
e
r
o
f
H
i
t
s
0.175
0.06
0.175
0.4
0.175 0.175
0.7 0.7
0.35
0.46
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
1
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
Q1 Cumulative
Target
YTD Result
Measure 5.1.500, Unplanned Disruptions, aims to be below all set targets in order
to have no more than .7 disruptions per 1000 accounts in a single year.
Note: Target is expressed as number of disruptions per 1000 accounts
Unplanned Disruptions (QualServe) 5.1.500
Di
s
r
u
p
t
i
o
n
s
p
e
r
1
0
0
0
A
c
c
o
u
n
t
s
2.25
1.61
2.25 2.07 2.25 2.25
8.6
9
4.5
3.68
0
1
2
3
4
5
6
7
8
9
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 5.1.501, Technical Quality Complaint, aims to be below all set targets in
order to have no more than 9 complaints per 1000 customer accounts in a single
year.
Technical Quality Complaint (QualServe) 5.1.501
Co
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a
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1
0
0
0
A
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68
81.9
68 70.4 68 68
63.5
68 71.8
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
YTD Result
Measure 5.2.502, Planned Drinking Water Maintenance Ratio in $, aims to be
above all set targets in order to have no less than 68% of all labor dollars spent on
preventative maintenance per quarter in a single year.
Note: Quarterly results are subject to change.
Planned Potable Water Maintenance Ratio in $ (QualServe) 5.2.502
Pe
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n
t
a
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e
70
95.5
70
86
70 70 70
94.3
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 5.2.503, Planned Recycled Water Maintenance Ratio in $, aims to be
above all set targets in order to have no less than 70% of all labor dollars spent on
preventative maintenance per quarter in a single year.
Note: Quarterly results are subject to change.
Planned Recycled Water Maintenance Ratio in $ 5.2.503
Pe
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c
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n
t
a
g
e
79
92.96
79
86.32
79 79
74.9
79
89.57
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
YTD Result
Measure 5.2.504, Planned Wastewater Maintenance Ratio in $, aims to be above all
set targets in order to have no less than 79% of all labor dollars spent on
preventative maintenance per quarter in a single year.
Note: Quarterly results are subject to change.
Planned Wastewater Maintenance Ratio in $ (QualServe) 5.2.504
Pe
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n
t
a
g
e
800 813.54
1200
1148.06
1200
800
1014 1000
961.32
0
200
400
600
800
1000
1200
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
YTD Result
Measure 5.2.505, Direct Cost of Treatment per MGD, aims to be below all set
targets in order to have no more than $1000 per MG spent on wastewater treatment
per quarter in a single year.
Direct Cost of Treatment per MGD (QualServe) 5.2.505
Do
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s
1400
1527.42
2100 2099.5 2100
1400
2095
17501780.14
0
500
1000
1500
2000
2500
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
YTD Result
Measure 5.2.506, O & M Cost per MGP - wastewater, aims to be below all set
targets in order to have no more than $1750 per MG spent on O & M for
wastewater treatment per quarter in a single year.
O & M Cost per MGP - wastewater (QualServe) 5.2.506
Do
l
l
a
r
s
90
100
90
100
90 90 90
100
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 5.3.507, % PMs Completed – Fleet Shop, aims to be above all set targets
in order to have no less than 90% of the scheduled PMs completed per quarter in a
single year.
% PMs Completed – Fleet Shop 5.3.507
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a
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90 94
90
97
90 90 90 94
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 5.3.508, % PMs Completed – Reclamation Plant, aims to be above all set
targets in order to have no less than 90% of the scheduled PMs completed per
quarter in a single year.
% PMs Completed – Reclamation Plant 5.3.508
Pe
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n
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a
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90
100
90 90 90 90 90 90
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 5.3.509, % PMs Completed – Pump/Electric Section, aims to be above all
set targets in order to have no less than 90% of the scheduled PMs completed per
quarter in a single year.
% PMs Completed – Pump/Electric Section 5.3.509
Pe
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a
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90
97
90
132
90 90 90
114
0
20
40
60
80
100
120
140
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
YTD Result
Measure 5.3.510, % PMs Completed – Valve Maintenance Program, aims to be
above all set targets in order to have no less than 90% of the scheduled PMs
completed per quarter in a single year.
% PMs Completed – Valve Maintenance Program 5.3.510
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a
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600
397
600
952
600 600
2400
1200
1349
0
500
1000
1500
2000
2500
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 5.3.511,Valve Exercising Program, aims to be above all set targets in order
to have no less than 2400 valves exercised in a single year.
Valve Exercising Program 5.3.511
Nu
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V
a
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4
1.68
4 2.77 4 4
36.4
16
8
4.45
0
5
10
15
20
25
30
35
40
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 5.3.512, Water Distribution System Integrity, aims to be below all set
targets in order to have no more than 16 leaks and breaks per 100 miles of
distribution piping in a single year.
Water Distribution System Integrity (QualServe) 5.3.512
Le
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B
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a
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p
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1
0
0
M
i
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s
2.5
0
2.5
0
2.5 2.5
0.9
2.5
00
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
YTD Average
Measure 5.3.513, Planned Water Service Disruption Rate, aims to be below all set
targets in order to have no more than 2.5 planned outages per 1000 accounts per
quarter in a single year.
Note: This measure is expressed as number of accounts affected per 1000
accounts
Planned Water Service Disruption Rate (QualServe) 5.3.513
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1
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A
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100 100 100 100 100 100 100 100 100
0
10
20
30
40
50
60
70
80
90
100
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
YTD Result
Measure 5.3.514, Drinking Water Compliance Rate, aims to be no less than 100%
every quarter in order to ensure the District meets all of the health related drinking
water standards everyday for a single year.
Potable Water Compliance Rate (QualServe) 5.3.514
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0.875
0
0.875
0
0.875 0.875
5.6
3.5
0.875
00
1
2
3
4
5
6
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 5.3.515, Collection System Integrity, aims to be below all set targets in
order to have no more than 3.5 wastewater collection system failures per 100 miles
of collection system pipeline in a single year.
Collection System Integrity (QualServe) 5.3.515
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1
0
0
M
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0 N/A
1500
4657
1500 1500
N/A
4500
1500
4657
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 5.3.516, Replace Manual Read Meters with Automated Meters, aims to be
above all set targets in order to have no less than 4500 meters replaced in a single
year.
Replace Manual Read Meters with Automated Meters 5.3.516
Nu
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M
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s
Not Scheduled to Start
1.65
0
1.65
0
1.65 1.65
6.6
3.3
00
1
2
3
4
5
6
7
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Annual Target
Q1 Cumulative
Target
YTD Result
Measure 5.3.517, Recycled Water System Integrity, aims to be below all set targets
in order to have no more than 6.6 leaks or breaks per 100 miles of recycled
distribution system in a single year.
Recycled Water System Integrity 5.3.517
Le
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p
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1
0
0
M
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0 0 0 0 0
2.47
0 0 00
0.5
1
1.5
2
2.5
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr YTD
Quarterly
Target
Quarterly
Result
Benchmark
Annual Target
Q2 Cumulative
Target
YTD Result
Measure 5.3.518, Sewer Overflow Rate, aims to have no overflows in a single year.
Sewer Overflow Rate (QualServe) 5.3.518
Ov
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1
0
0
M
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0
10
20
30
40
50
60
70
80
90
100
2005 2006 2007 2008 2009 2010 2011 2012
PM
PM Target
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O
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A
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Fiscal Year
Year-to-Year Performance Chart FY2005 – FY2012
30
40
50
60
70
80
90
100
2005 2006 2007 2008 2009 2010 2011 2012
OBJ
OBJ Target
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O
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Fiscal Year
Year-to-Year Performance Chart FY2005 – FY2012