HomeMy WebLinkAbout03-20-13 FA&C Committee Packet 1
OTAY WATER DISTRICT
FINANCE, ADMINISTRATION AND COMMUNICATIONS
COMMITTEE MEETING
and
SPECIAL MEETING OF THE BOARD OF DIRECTORS
2554 SWEETWATER SPRINGS BOULEVARD
SPRING VALLEY, CALIFORNIA
BOARDROOM
WEDNESDAY
March 20, 2013
11:30 A.M.
This is a District Committee meeting. This meeting is being posted as a special meeting
in order to comply with the Brown Act (Government Code Section §54954.2) in the event that
a quorum of the Board is present. Items will be deliberated, however, no formal board actions
will be taken at this meeting. The committee makes recommendations
to the full board for its consideration and formal action.
AGENDA
1. ROLL CALL
2. PUBLIC PARTICIPATION – OPPORTUNITY FOR MEMBERS OF THE PUBLIC
TO SPEAK TO THE BOARD ON ANY SUBJECT MATTER WITHIN THE
BOARD'S JURISDICTION BUT NOT AN ITEM ON TODAY'S AGENDA
DISCUSSION ITEMS
3. ADOPT ORDINANCE NO. 538 AMENDING SECTION 53.11 E., COMMERCIAL
SEWER CHARGES AND USER CLASSIFICATIONS OF THE DISTRICT’S
CODE OF ORDINANCES (MENDEZ-SCHOMER) [5 minutes]
4. FISCAL YEAR 2013 MID-YEAR STRATEGIC PLAN AND PERFORMANCE
MEASURES UPDATE REPORT (STEVENS) [10 minutes]
5. ADJOURNMENT
BOARD MEMBERS ATTENDING:
Mitch Thompson, Chair
Jose Lopez
2
All items appearing on this agenda, whether or not expressly listed for action, may be
deliberated and may be subject to action by the Board.
The Agenda, and any attachments containing written information, are available at the
District’s website at www.otaywater.gov. Written changes to any items to be considered
at the open meeting, or to any attachments, will be posted on the District’s website.
Copies of the Agenda and all attachments are also available through the District Secre-
tary by contacting her at (619) 670-2280.
If you have any disability which would require accommodation in order to enable you to
participate in this meeting, please call the District Secretary at 670-2280 at least 24
hours prior to the meeting.
Certification of Posting
I certify that on March 15, 2013 I posted a copy of the foregoing agenda near the
regular meeting place of the Board of Directors of Otay Water District, said time being at
least 24 hours in advance of the meeting of the Board of Directors (Government Code
Section §54954.2).
Executed at Spring Valley, California on March 15, 2013.
______/s/_ Susan Cruz, District Secretary _____
STAFF REPORT
TYPE MEETING: Regular Board MEETING DATE: April 3, 2013
SUBMITTED BY:
Alicia Mendez-Schomer,
Customer Service Manager
PROJECT: DIV. NO. All
APPROVED BY:
Joseph R. Beachem, Chief Financial Officer
German Alvarez, Assistant General Manager
Mark Watton, General Manager
SUBJECT: Adopt Ordinance No. 538 Amending Section 53.11 E., Commercial
Sewer Charges and User Classifications of the District’s Code
of Ordinances
GENERAL MANAGER’S RECOMMENDATION:
That the Board adopt Ordinance No. 538 amending Section 53.11 E.,
Commercial Sewer Charges and User Classifications of the District’s
Code of Ordinances.
COMMITTEE ACTION:
See Attachment A.
PURPOSE:
To clarify the language in Section 53.11 E. in the District’s Code of
Ordinances to specify the process for reclassification of commercial
sewer customers and to determine sewer strength classifications. In
addition, there are updates to some of the User Classifications.
ANALYSIS:
To include language which authorizes the District to reclassify
commercial sewer customers from time to time, at the discretion of
the District, or when made aware of the need to reclassify based on
their current business purpose.
The District uses the listing of commercial strengths supplied by the
State Water Resources Control Board (SWRCB) as a basis for
classification. The data was collected from East Bay Municipal
AGENDA ITEM 3
Utility District, City of San Jose, Los Angeles County Sanitation
District and the Sacramento Regional County Sanitation District.
The SWRCB has determined that the data on sewer strength is
representative of most cities in California. The defined strength
factors are based on Standard Industrial Classification Codes.
For clarity purposes, staff used a Compilation of Published Data on
Sewer User Strength Classifications provided by Karyn Keese, Otay’s
rate study consultant.
Where necessary, updates to the User Classifications are also
incorporated into the Code of Ordinances.
Background:
An audit of all the District’s commercial sewer customers was
completed in February 2013. The results of this audit identified 11
commercial accounts that were incorrectly classified. The change to
the Code of Ordinances would specifically codify the District’s
authority to make these changes at its discretion to reflect the
District’s practice. The proposed change would also clarify the
current language.
FISCAL IMPACT: Joe Beachem, Chief Financial Officer
The net change to the District’s sewer revenues is estimated to
decrease by $284.62. This relatively small change will not affect
the District’s financial standing. These changes will also be
incorporated into the District’s rate modeling process to more
accurately project revenues for FY 2014.
STRATEGIC GOAL:
None.
LEGAL IMPACT:
None.
Attachments: Attachment A – Committee Action
Attachment B – Ordinance No. 538
Exhibit I – Strike-through Section 53
Attachment C – Proposed Section 53
ATTACHMENT A
SUBJECT/PROJECT:
Adopt Ordinance No. 538 Amending Section 53.11 E.,
Commercial Sewer Charges and User Classifications of the
District’s Code of Ordinances
COMMITTEE ACTION:
The Finance, Administration and Communications Committee recommend
that the Board adopt Ordinance No. 538 amending Section 53.11 E.,
Commercial Sewer Charges and User Classifications of the District’s
Code of Ordinances
NOTE:
The “Committee Action” is written in anticipation of the Committee
moving the item forward for board approval. This report will be sent
to the Board as a committee approved item, or modified to reflect any
discussion or changes as directed from the committee prior to
presentation to the full board.
1
ORDINANCE NO. 538
AN ORDINANCE OF THE BOARD OF DIRECTORS OF THE OTAY
WATER DISTRICT AMENDING SECTION 53.11 E.,
COMMERCIAL SEWER CHARGES AND USER CLASSIFICATIONS
OF THE DISTRICT’S CODE OF ORDINANCES
BE IT ORDAINED by the Board of Directors of Otay Water
District that the District’s Code of Ordinances, Section 53.11
E., Commercial Sewer charges and User Classifications be revised
as per Attachment C.
NOW, THEREFORE, BE IT RESOLVED that the new proposed
Section 53.11 E. of the Code of Ordinances shall become
effective April 3, 2013.
PASSED, APPROVED AND ADOPTED by the Board of Directors of
the Otay Water District at a regular meeting duly held this 3rd
day of April, 2013, by the following roll call vote:
AYES:
NOES:
ABSENT:
ABSTAIN:
________________________________
President
ATTEST:
_____________________________
District Secretary
Attachment B
53-1
SECTION 53 FEES, RATES, CHARGES AND CONDITIONS FOR SEWER
SERVICE
53.01 CONDITIONS FOR ACQUISITION OF SEWER SERVICE CAPACITY
Sewer service capacity may be acquired only for service
to a specific address, parcel of land, or a land development
project covered by an approved map. An approved map shall
mean a recorded final map, a recorded parcel map or a
tentative subdivision map that has been approved by the County
or by a City, as applicable.
53.02 SERVICE AREAS
A. Service Areas. Sewer service shall be furnished by
the District only to property located in Improvement
District No. 14 ("I.D. 14"), Improvement District
No. 18 ("I.D. 18"), and Assessment District No. 4
("A.D. 4"), and the Russell Square Sewer Service
Area. Sewer service to property located outside
such areas may be furnished only upon annexation to
ID 18 and payment of all applicable annexation fees.
53.03 ACQUISITION OF SEWER CONNECTIONS FOR SERVICE IN I.D.
14, I.D. 18 AND A.D. 4
A. There shall be no connection capacity fee for sewer
service to parcels already annexed into Improvement
District No. 14, Improvement District No. 18 and
Assessment District No. 4 on or after December 16,
1998.
53.04 ACQUISITION AND PURCHASE OF SEWER CAPACITY FOR
SERVICE IN THE RUSSELL SQUARE SEWER SERVICE AREA
A. District Acceptance of Sewer Facilities for Russell
Square Area. Under an Agreement with Cal Dorado
Development, Inc., dated June 28, 1981, the District
accepted title to a sewer pump station, force main
and appurtenances for a sewage system to provide
sewer service to the residential dwelling
units to be constructed within the parcels of land
in San Diego County Tentative Parcel Map 17150.
Under an Agreement with Cal Dorado Development,
Inc., dated June 18, 1981, the District agreed to
provide service to such parcels on the terms and
conditions contained therein. On October 1, 1984,
pursuant to Resolution No. 2139, the District Board
of Directors accepted title to the facilities.
Exhibit I
53-2
B. Designation of Russell Square Sewer Area. The geo-
graphical area described on the District Map
entitled "Russell Square Sewer Service Area," dated
October 11, 1988, on file with the District
Secretary, constitutes the Russell Square Sewer
Service Area.
C. Connection Fees for Connections for Sewer Service
through the Russell Square Sewer Pump Station.
1. Sewer Connection Fee
A connection fee (see Appendix A, 53.04 C.1.
for fee) for each EDU of sewer service provided
through Russell Square Pump Station shall be
collected. The connection fee is due at the
time an application for sewer service is
submitted. The number of EDUs for the con-
nection shall be as set forth in Section 53.09
of the Code. Since the Russell Square Pump
Station and force main were constructed by the
developer or his assignee, at their expense,
for the purpose of providing service to the
parcels within Tentative Parcel Map 17150, the
connection fee shall not apply to connections
for sewer service to the parcels within said
map. Such exempt parcels are currently identi-
fied as Assessor Parcel Nos. 497-011-41, 497-
011-42, 497-011-44, 497-011-46 and 497-011-47.
2. Monthly Sewer Service Charge
A monthly sewer service charge (see Appendix A,
53.04 C.2. for charge) to cover normal
operational costs of the Russell Square Pump
Station and force mains shall be collected.
This charge shall be reviewed by the Board of
Directors from time to time to assure that such
charges cover the costs for operation of the
sewer facilities.
3. The proceeds of the fees and charges received
by the District under 1 and 2 above shall be
used by the District solely for maintenance,
replacement or repair under C.1. above and for
the operation of the facilities under C.2.
above.
4. In addition, the customer for such service
shall pay the monthly service charge for sewer
service set forth in Section 53.11.
53.05 CHARGES FOR INSTALLATION OF SEWER LATERALS
53-3
Upon application for construction of one or more
sewer laterals, the customer shall deposit with the
District the estimated costs to be incurred by the
District in connection with the installation of the
facilities required, as determined by the District.
Upon completion of the work, the District shall
calculate the actual costs incurred by the District
in performing the work. If actual costs are less
than the amount deposited, the District shall refund
the balance of the deposit to the customer. If
actual costs exceed the amount deposited, the
customer shall reimburse the District for the
additional costs.
53.06 PAYMENT OF FEES
All fees prescribed in the Code shall become owing,
due and payable at the time application is made to
connect a premise to the sewer system of the Dis-
trict. The fees shall be paid to the District prior
to the issuance of any permit authorizing the
connection of such premise to the District sewer
system. If the proposed connection cannot be made,
the fee may be refunded when approved by the General
Manager.
53.07 SEWER SERVICE USE CHANGES RESULTING IN INCREASED
SYSTEM UTILIZATION
The use of a sewer connection shall be limited to
the type and number of EDUs authorized by the
original wastewater discharge permit. Before adding
any additional equivalent dwelling units, buildings,
modifying existing buildings, or change of occupancy
type, the property owner shall make a supplementary
wastewater permit application to the District for
such change in use and pay additional sewer
annexation fees per EDU, if necessary, as may be
applicable. Periodic inspection of the premises may
be made by the District and if actual use is greater
than estimated use, an assessment for additional
annexation fees shall be assessed in accordance with
the fee schedule in the then current Code of
Ordinances.
53.08 WASTEWATER DISCHARGE PERMIT ISSUANCE AND LIMITATION
1. A wastewater discharge permit shall be required for
any property for which a request is made to dis-
charge into the District sewage system.
53-4
2. Every wastewater discharge permit shall expire by
limitations and shall become null and void, if the
construction or work authorized by such permit is
not commenced within 120 days from date of issuance
of such wastewater discharge permit or if the con-
struction or work authorized by such wastewater dis-
charge permit is suspended or abandoned for a period
of 120 days at any time after the work is commenced.
3. Before such work can be recommenced, a new waste-
water discharge permit application must be filed
with the District. The District may reactivate the
previous wastewater discharge permit provided that
wastewater quantity and type is the same as the
wastewater discharge allowed under the original per-
mit, and provided further that such suspension and
abandonment has not exceeded one year. Fees paid
for the previous wastewater discharge permit may be
credited toward the total permit fees required on
the new permit application. Reactivation of the
previous wastewater discharge permit shall be sub-
ject to District sewer capacity being available at
the time of new application and subject to any
additional costs or charges imposed during the
period of such suspension or abandonment.
53.09 BASIS FOR DETERMINATION OF EDUs
1. The number of EDUs for sewer service shall be deter-
mined on the following basis:
a) Residential Facilities EDUs
1) Single-Family Residence 1.0
(Includes manufactured homes, and mobile
homes which are on private lots
A secondary structure with a kitchen is
considered an additional EDU
2) Apartments and Multiple Family Housing
Each individual living unit 1.0
3) Residential condominiums
Each individual living unit 1.0
4) Mobile Home and Trailer Parks 1.0
Per each individual space
b) Commercial/Industrial Facilities
53-5
1) Food Service Establishments
a) Take-out restaurants with dis-
posable utensils, no dishwasher
and no public restrooms 3.0
b) Miscellaneous food establishments -
ice cream/yogurt shops, bakeries
(sales on premise only) 3.0
c) 1) Take-out/eat-in restaurants with
disposable utensils, but with
seating and public restrooms 3.0
2) Restaurants with reusable
utensils, seating and public
restrooms (0-18 seats) 3.0
Each additional 6 seat unit,
or portion thereof 1.0
2) Hotels and Motels
a) Per living unit without kitchen 0.38
b) Per living unit with kitchen 0.60
3) Commercial, Professional, Industrial
Buildings, Establishments not specifi-
cally listed herein
a) Any office, store or industrial
condominium or establishments.
first 1,000 sq. ft. 1.2
Each additional 1,000 sq. ft. or
portion thereof 0.7
b) Where occupancy type or usage is
unknown at the time of application
for service, the following EDUs
shall apply. This shall include,
but not be limited to, shopping
centers, industrial parks and profes-
sional office buildings.
First 1,000 sq. ft. of gross build-
ing floor area 1.2
53-6
Each additional 1,000 square feet
of gross building floor area. Por-
tions less than 1,000 sq. ft. will
be prorated. 0.7
4) Self-service laundry per washer 1.0
5) Churches, theaters and auditoriums per
each 150 person seating capacity or any
fraction thereof. (Does not include
office spaces, schoolrooms, day-care
facilities, food preparation areas, etc.
Additional EDUs will be assigned for
these supplementary uses). 1.5
6) Schools
a) Elementary Schools - For
each 50 pupils or fraction
thereof 1.0
b) Junior High Schools - For
each 40 pupils or fraction
thereof 1.0
c) High Schools, Colleges and
Universities - For each
24 pupils or fraction
thereof 1.0
Additional EDUs will be prorated based
on above values.
The number of pupils shall be based on
the average daily attendance of pupils
at the school during the preceding fiscal
year, computed in accordance with the
education code of the State of California.
However, where the school has had no
attendance during the preceding fiscal
year, the General Manager shall estimate
the average daily attendance for the fiscal
year for which the fee is to be paid and
compute the fee based on such estimate.
7) Convalescent Homes
53-7
a) Skilled nursing care facilities,
psychological hospitals, con-
valescent hospitals; licensed by
the Department of Health. 0.7/bed
b) Community Care Facilities with 16
or more beds licensed by the State
Department of Health. 0.5/bed
c) Small Community Care Facilities
with 7 to 15 beds licensed by the
County Department of Social
Services 0.5/bed
d) Community Care Homes with six or
fewer total residents, including
resident staff and housekeepers
(to be the same EDU as a single-
family residence). 1.0
8) Other
In the case of commercial, industrial and
other business establishments such as bot-
tling works, supermarkets, markets,
deli/markets, convenience stores, hospi-
tals, laundries (other than self-service
laundries), automobile service stations,
mortuaries, day-care centers, bars, pool
halls, and other establishments not
included in items 1) through 7) inclusive,
or when the EDUs specified in items 1)
through 7) are not representative of
actual flow due to the number of employees
or type of operation, the number of
equivalent dwelling units shall be deter-
mined in each case by the General Manager
and shall be based upon the estimated vol-
ume and type of wastewater discharge into
the sewer.
53.10 TRANSFER, ASSIGNMENT, OR RESALE OF SEWER
CONNECTION RIGHTS
53-8
EDU sewer connection rights obtained by a customer
may not be sold, transferred, or assigned separately
from ownership of the real property for which they
were obtained, unless otherwise stated in an
agreement with the District.
53.11 SEWER SERVICE RATES AND CHARGES
A. Set-up Fees for Accounts. A set-up fee (see
Appendix A, 53.11 A. for fee) shall be charged for
each account transferred to another customer.
B. Residential Sewer Charges.
Five-year Rate Increase Schedule – All District
sewer rates, charges, and fees are subject to a
five-year schedule of rate increases beginning
September 1, 2009 and periodically thereafter
through June 30, 2014. The increases under this
schedule shall be the amount sufficient to cover
cost increases related to operation and maintenance,
but not to exceed 10% per year.
Five-year Periodic Pass-through Rate Increases or
Decreases from District Wholesalers – All District
sewer rates, charges, and fees are subject to
periodic rate changes from the District’s public
agency wholesalers for a five-year period beginning
September 1, 2009 through June 30, 2014.
(1) Winter Average Determination. Sewer service
usage fee shall be based on the “Winter
Average” water consumption, measured in units
of hundred cubic feet (HCF). The winter
average period is January through April. The
winter average is calculated by adding the four
months of water consumption for the preceding
winter and dividing the resulting amount by
four. This average is then reduced by a 15%
usage discount, recognizing that not all water
used flows into the sewer system, to determine
the “Winter Average” for billing purposes.
(2) Usage Fee. The usage fee rate (see Appendix A,
53.11 B.2. for rate) is multiplied by the
“Winter Average” calculation for each customer
(after the above noted 15% discount) and the
resulting amount is added to the Fixed Service
Charge applicable to the size of meter. The
resulting fixed fee shall be charged on a
monthly basis for an entire calendar year,
until a new “Winter Average” is determined for
the following year.
53-9
(3) Base Fee. The monthly base fee per meter size
is set forth in Appendix A, 53.11 B.3.
(4) Monthly Residential Sewer Rate without
Consumption History. The average residential
sewer charge shall be determined by calculating
the total usage fee for all residential
customers and dividing by the number of
residential customers. Then the monthly base
fee for a 3/4 inch meter is added to this
average fee and this shall be used to determine
the rate per ASU to be used for commercial
customers. The monthly residential sewer rate
without consumption history is as set forth in
Appendix A, 53.11 B.4.
C. Single Residential Winter Averaging
(1) Defined as: Sewer service for individually
metered residential households.
(2) The monthly sewer bill is calculated by adding
the base fee plus the usage fee as described in
5.11.B.(1),(2), & (3) above.
(3) The maximum “Winter Average” for individually
metered residential customers is 30 units
(after the 15% discount).
(4) Residential Service without Consumption
History. Sewer service for new accounts with
no prior winter consumption, customers using
well water or other unmetered water shall be
assigned a “Winter Average” for single
individually metered households. See Appendix
A, 53.11 C.4. for Winter Averaging fees.
D. Multi-Residential Rate Charges
(1) Defined as: Sewer service for master metered
water service for multiple-residential
households including for example; duplex,
townhomes, apartments, and mobile homes.
(2) The monthly sewer bill for the complex is
calculated by adding a 3/4 inch base fee (as
set forth in Appendix A, 53.11.B.3.) times the
number of units in the complex plus the usage
fee (as set forth in Appendix A, 53.11.D.2.)
for the entire complex. (Note: There is no cap
on consumption for the multi-residential
customers.)
53-10
(3) New complexes that do not have a prior winter
consumption history to determine their monthly
usage fee shall be assigned a “Winter Average”
for each multiple-residential unit in a master
metered residential complex. See Appendix A,
53.11 C.4. for Winter Averaging fees.
E. Commercial Sewer Charges
(1) ASU Determination: The charges for commercial
sewer service shall be based on the rate of
discharge and the strength of sewage. The
Board of Directors may adjust the charges in
proportion to the amount of water not entering
the sewer which is substantiated by the prop-
erty owner or discharger.
(2) The strength of sewage is based on its
biochemical oxygen demand (BOD) and the cost of
removing suspended solids (SS).
(3) The formula is derived by taking the total cost
of providing sewer service and charging each
user for a pro-rata share.
(4) The State Revenue Program Guidelines require
use of an "Assigned Service Unit Assignment
Formula" which converts higher strength uses
into a service unit value which is comparable
to the use impact of a single-family
residential user or equivalent dwelling unit.
The formula for determining an Assigned Service
Unit (ASU) for a single-family dwelling is set
forth in the annual budget, which is
incorporated herein by reference.
(5) The formula is based on an estimated daily flow
of 250 gallons per day plus 280 milligrams per
liter of BOD and 234 milligrams per liter of SS
for a residential equivalent dwelling unit.
(6) For commercial users the flow is based on 85%
of their prior 12-month water consumption to
reflect the amount of water that returns to the
system. The basis for determining estimated
flow for unmetered water will be calculated on
the demand imposed on the water system. The
strength of discharge for commercial user is
based on whether it is classified as a low-
strength, medium-strength or high-strength
user.
53-11
(7) Commercial sewer service customers are subject
to periodic inspection of the premises by the
District for verification of proper sewer
strength classification. In addition to such
periodic inspections, strength classifications
will be reviewed periodically, at the
discretion of the District. If warranted
following a periodic inspection, periodic
classification review, or a change in the
nature of a customer’s business and/or use of
the property, customers may be reclassified to
reflect their current business operations and
proper sewer strength, at the discretion of the
District and consistent with the standards set
forth herein and in the State Water Resources
Control Board (SWRCB) listing for sewer
strength.
User Classifications
Low-Strength Commercial = 1.000 Strength Factor
Car wash
General office and buildings
Barber and beauty shops
Department, retail stores and general
commercial
Hospitals and convalescent homes
Public Laundry Laundromats and dry cleaners
Professional office or office building
Warehouse
Bars without dining facilities
Other uses having a similar strength as
determined by the District
Medium-Strength Commercial = 1.238 Strength Factor
Bars without dining facilities
Bowling alley
Hotels without dining facilities or cooking
facilities
Auto repair/sales shop and service station
Shopping centers
Other uses having a similar strength as
determined by the District
High-Strength Commercial = 2.203 Strength Factor
Bakery or bakery with deli
Hotel with dining facilities
Restaurants and bars with food
SupermarketsGrocery stores with onsite butcher
and/or bakery
53-12
Other uses having a similar strength as
determined by the District
Institutional = 1.000 Strength Factor
Churches: Treated the same as Low-Strength
Commercial.
Schools: For public schools flow is based on
average daily attendance ("ADA") for the prior
school year, including summer school, as
reported by schools to meet state requirements.
Private schools will be required to file a
report verifying their attendance. For
elementary schools 50 students shall equal 1
ASU. For junior high schools 40 students shall
equal 1 ASU and for high schools 24 students
equals 1 ASU. The formula for schools shall be
the same as applies to single-family
residential. For charges see Appendix A, 53.11
E.6.
Colleges: For colleges, flow is based on the
number of Certificated and Classified Staff,
and students enrolled in each school session
(spring, summer, and fall):
Gallons per day (GPD) = no. of students and staff x
no. of weeks spring
session)
+ (no. of students and staff
x no. of weeks summer
session)
+ (no. of students and staff
x no. of weeks fall
session)
+ (no. of staff x no. of non-
session weeks)
x 23 ÷ 52
ASU = Daily Flow x Strength Factor
= [(GPD x 85%) ÷ 250] x 1.000
The minimum charge for commercial shall be no lower
than 1 ASU at low strength. Charges are determined
each fiscal year. The formula is set forth in the
annual budget, which is incorporated herein by
reference.
53-13
F. Monthly Service Charges for Commercial Sewer
Service. The Monthly Sewer Service charges for
service furnished by the District, shall be:
(1) Commercial and Institutional (per ASU)
Commercial users shall be charged based upon
the ASUs derived in Section 53.11 E.(4). For
charges see Appendix A, 53.11.F.1.
(2) Industrial and Other Users
Charges determined by the Board of Directors on
a case-by-case basis.
Monthly sewer service charges shall commence upon
installation of the water meter to serve the
premises receiving the sewer service, upon
connection to the District sewer system, upon start
of occupancy of the premises to be served, or one
year after the date the application for sewer
service is filed, whichever is earlier. If a sewer
service connection has been obtained and if sewer
service will not be used until some time after
installation of the water meter, commencement of the
sewer service charge may be deferred until the later
date only upon prior approval of the General
Manager.
G. Issuance and Payment of Sewer Bills
(1) Issuance of Statements: Statements for sewer
service or other charges will be mailed monthly
or as soon as practical, after the applicable
charges have been determined.
(2) Due Date: Each statement issued by the
District for such charges shall be due and
payable on the date of mailing or other
presentation to the customer.
(3) Final Payment Date: All charges in each
statement must be paid on or before the final
payment date shown on the statement, which
shall be at least 20 calendar days following
the date of mailing or presentation of the
statement.
(4) Place of Payment: Payments shall not be
credited to a customer’s account until cash,
check, credit card, draft, electronic funds
transfer, money order or any other acceptable
form of payment that will be honored by the
bank has been received by the District at the
District business office during regular office
53-14
hours. Deposit of payment in the mail or at a
location other than the District business
office shall not be credited to a customer’s
account until received at the business office.
(5) Returned Check Charges: A returned payment
charge (see Appendix A, 34.01 D.2 for charge)
shall be added to a customer’s account in each
instance where payment has been made to the
District with a check, draft, credit card or
any other acceptable form of payment that has
not been honored upon presentment to the bank
upon which it is drawn.
H. Delinquent Accounts
(1) Requirement of Deposit Due to Repeated
Delinquencies: If payments on a customer
account have become delinquent five or more
times, the General Manager, Chief Financial
Officer, or any person delegated by the General
Manager, shall be authorized to require the
customer to make a deposit with the District,
in cash or any other form satisfactory to the
General Manager. The deposit amount shall be
established at the discretion of the General
Manager and the Chief Financial Officer, but
shall not exceed two times the highest bill
during the twelve (12) months preceding the
date of demand for a deposit.
(2) Handling of Deposit: A deposit shall not earn
interest and shall only be applied to reduce or
satisfy amounts due the District in the event
of termination of service. A deposit does not
constitute payment for service bills and the
customer shall be required to comply with bill
payment requirements to continue receiving
service.
(3) Refund of Deposit: A deposit required under
this Section shall be refunded to the customer
as provided in Section 25.04 B.
53-1
SECTION 53 FEES, RATES, CHARGES AND CONDITIONS FOR SEWER
SERVICE
53.01 CONDITIONS FOR ACQUISITION OF SEWER SERVICE CAPACITY
Sewer service capacity may be acquired only for service
to a specific address, parcel of land, or a land development
project covered by an approved map. An approved map shall
mean a recorded final map, a recorded parcel map or a
tentative subdivision map that has been approved by the County
or by a City, as applicable.
53.02 SERVICE AREAS
A. Service Areas. Sewer service shall be furnished by
the District only to property located in Improvement
District No. 14 ("I.D. 14"), Improvement District
No. 18 ("I.D. 18"), and Assessment District No. 4
("A.D. 4"), and the Russell Square Sewer Service
Area. Sewer service to property located outside
such areas may be furnished only upon annexation to
ID 18 and payment of all applicable annexation fees.
53.03 ACQUISITION OF SEWER CONNECTIONS FOR SERVICE IN I.D.
14, I.D. 18 AND A.D. 4
A. There shall be no connection capacity fee for sewer
service to parcels already annexed into Improvement
District No. 14, Improvement District No. 18 and
Assessment District No. 4 on or after December 16,
1998.
53.04 ACQUISITION AND PURCHASE OF SEWER CAPACITY FOR
SERVICE IN THE RUSSELL SQUARE SEWER SERVICE AREA
A. District Acceptance of Sewer Facilities for Russell
Square Area. Under an Agreement with Cal Dorado
Development, Inc., dated June 28, 1981, the District
accepted title to a sewer pump station, force main
and appurtenances for a sewage system to provide
sewer service to the residential dwelling
units to be constructed within the parcels of land
in San Diego County Tentative Parcel Map 17150.
Under an Agreement with Cal Dorado Development,
Inc., dated June 18, 1981, the District agreed to
provide service to such parcels on the terms and
conditions contained therein. On October 1, 1984,
pursuant to Resolution No. 2139, the District Board
of Directors accepted title to the facilities.
Attachment C
53-2
B. Designation of Russell Square Sewer Area. The geo-
graphical area described on the District Map
entitled "Russell Square Sewer Service Area," dated
October 11, 1988, on file with the District
Secretary, constitutes the Russell Square Sewer
Service Area.
C. Connection Fees for Connections for Sewer Service
through the Russell Square Sewer Pump Station.
1. Sewer Connection Fee
A connection fee (see Appendix A, 53.04 C.1.
for fee) for each EDU of sewer service provided
through Russell Square Pump Station shall be
collected. The connection fee is due at the
time an application for sewer service is
submitted. The number of EDUs for the con-
nection shall be as set forth in Section 53.09
of the Code. Since the Russell Square Pump
Station and force main were constructed by the
developer or his assignee, at their expense,
for the purpose of providing service to the
parcels within Tentative Parcel Map 17150, the
connection fee shall not apply to connections
for sewer service to the parcels within said
map. Such exempt parcels are currently identi-
fied as Assessor Parcel Nos. 497-011-41, 497-
011-42, 497-011-44, 497-011-46 and 497-011-47.
2. Monthly Sewer Service Charge
A monthly sewer service charge (see Appendix A,
53.04 C.2. for charge) to cover normal
operational costs of the Russell Square Pump
Station and force mains shall be collected.
This charge shall be reviewed by the Board of
Directors from time to time to assure that such
charges cover the costs for operation of the
sewer facilities.
3. The proceeds of the fees and charges received
by the District under 1 and 2 above shall be
used by the District solely for maintenance,
replacement or repair under C.1. above and for
the operation of the facilities under C.2.
above.
4. In addition, the customer for such service
shall pay the monthly service charge for sewer
service set forth in Section 53.11.
53.05 CHARGES FOR INSTALLATION OF SEWER LATERALS
53-3
Upon application for construction of one or more
sewer laterals, the customer shall deposit with the
District the estimated costs to be incurred by the
District in connection with the installation of the
facilities required, as determined by the District.
Upon completion of the work, the District shall
calculate the actual costs incurred by the District
in performing the work. If actual costs are less
than the amount deposited, the District shall refund
the balance of the deposit to the customer. If
actual costs exceed the amount deposited, the
customer shall reimburse the District for the
additional costs.
53.06 PAYMENT OF FEES
All fees prescribed in the Code shall become owing,
due and payable at the time application is made to
connect a premise to the sewer system of the Dis-
trict. The fees shall be paid to the District prior
to the issuance of any permit authorizing the
connection of such premise to the District sewer
system. If the proposed connection cannot be made,
the fee may be refunded when approved by the General
Manager.
53.07 SEWER SERVICE USE CHANGES RESULTING IN INCREASED
SYSTEM UTILIZATION
The use of a sewer connection shall be limited to
the type and number of EDUs authorized by the
original wastewater discharge permit. Before adding
any additional equivalent dwelling units, buildings,
modifying existing buildings, or change of occupancy
type, the property owner shall make a supplementary
wastewater permit application to the District for
such change in use and pay additional sewer
annexation fees per EDU, if necessary, as may be
applicable. Periodic inspection of the premises may
be made by the District and if actual use is greater
than estimated use, an assessment for additional
annexation fees shall be assessed in accordance with
the fee schedule in the then current Code of
Ordinances.
53.08 WASTEWATER DISCHARGE PERMIT ISSUANCE AND LIMITATION
1. A wastewater discharge permit shall be required for
any property for which a request is made to dis-
charge into the District sewage system.
53-4
2. Every wastewater discharge permit shall expire by
limitations and shall become null and void, if the
construction or work authorized by such permit is
not commenced within 120 days from date of issuance
of such wastewater discharge permit or if the con-
struction or work authorized by such wastewater dis-
charge permit is suspended or abandoned for a period
of 120 days at any time after the work is commenced.
3. Before such work can be recommenced, a new waste-
water discharge permit application must be filed
with the District. The District may reactivate the
previous wastewater discharge permit provided that
wastewater quantity and type is the same as the
wastewater discharge allowed under the original per-
mit, and provided further that such suspension and
abandonment has not exceeded one year. Fees paid
for the previous wastewater discharge permit may be
credited toward the total permit fees required on
the new permit application. Reactivation of the
previous wastewater discharge permit shall be sub-
ject to District sewer capacity being available at
the time of new application and subject to any
additional costs or charges imposed during the
period of such suspension or abandonment.
53.09 BASIS FOR DETERMINATION OF EDUs
1. The number of EDUs for sewer service shall be deter-
mined on the following basis:
a) Residential Facilities EDUs
1) Single-Family Residence 1.0
(Includes manufactured homes, and mobile
homes which are on private lots
A secondary structure with a kitchen is
considered an additional EDU
2) Apartments and Multiple Family Housing
Each individual living unit 1.0
3) Residential condominiums
Each individual living unit 1.0
4) Mobile Home and Trailer Parks 1.0
Per each individual space
b) Commercial/Industrial Facilities
53-5
1) Food Service Establishments
a) Take-out restaurants with dis-
posable utensils, no dishwasher
and no public restrooms 3.0
b) Miscellaneous food establishments -
ice cream/yogurt shops, bakeries
(sales on premise only) 3.0
c) 1) Take-out/eat-in restaurants with
disposable utensils, but with
seating and public restrooms 3.0
2) Restaurants with reusable
utensils, seating and public
restrooms (0-18 seats) 3.0
Each additional 6 seat unit,
or portion thereof 1.0
2) Hotels and Motels
a) Per living unit without kitchen 0.38
b) Per living unit with kitchen 0.60
3) Commercial, Professional, Industrial
Buildings, Establishments not specifi-
cally listed herein
a) Any office, store or industrial
condominium or establishments.
first 1,000 sq. ft. 1.2
Each additional 1,000 sq. ft. or
portion thereof 0.7
b) Where occupancy type or usage is
unknown at the time of application
for service, the following EDUs
shall apply. This shall include,
but not be limited to, shopping
centers, industrial parks and profes-
sional office buildings.
First 1,000 sq. ft. of gross build-
ing floor area 1.2
53-6
Each additional 1,000 square feet
of gross building floor area. Por-
tions less than 1,000 sq. ft. will
be prorated. 0.7
4) Self-service laundry per washer 1.0
5) Churches, theaters and auditoriums per
each 150 person seating capacity or any
fraction thereof. (Does not include
office spaces, schoolrooms, day-care
facilities, food preparation areas, etc.
Additional EDUs will be assigned for
these supplementary uses). 1.5
6) Schools
a) Elementary Schools - For
each 50 pupils or fraction
thereof 1.0
b) Junior High Schools - For
each 40 pupils or fraction
thereof 1.0
c) High Schools, Colleges and
Universities - For each
24 pupils or fraction
thereof 1.0
Additional EDUs will be prorated based
on above values.
The number of pupils shall be based on
the average daily attendance of pupils
at the school during the preceding fiscal
year, computed in accordance with the
education code of the State of California.
However, where the school has had no
attendance during the preceding fiscal
year, the General Manager shall estimate
the average daily attendance for the fiscal
year for which the fee is to be paid and
compute the fee based on such estimate.
7) Convalescent Homes
53-7
a) Skilled nursing care facilities,
psychological hospitals, con-
valescent hospitals; licensed by
the Department of Health. 0.7/bed
b) Community Care Facilities with 16
or more beds licensed by the State
Department of Health. 0.5/bed
c) Small Community Care Facilities
with 7 to 15 beds licensed by the
County Department of Social
Services 0.5/bed
d) Community Care Homes with six or
fewer total residents, including
resident staff and housekeepers
(to be the same EDU as a single-
family residence). 1.0
8) Other
In the case of commercial, industrial and
other business establishments such as bot-
tling works, supermarkets, markets,
deli/markets, convenience stores, hospi-
tals, laundries (other than self-service
laundries), automobile service stations,
mortuaries, day-care centers, bars, pool
halls, and other establishments not
included in items 1) through 7) inclusive,
or when the EDUs specified in items 1)
through 7) are not representative of
actual flow due to the number of employees
or type of operation, the number of
equivalent dwelling units shall be deter-
mined in each case by the General Manager
and shall be based upon the estimated vol-
ume and type of wastewater discharge into
the sewer.
53.10 TRANSFER, ASSIGNMENT, OR RESALE OF SEWER
CONNECTION RIGHTS
53-8
EDU sewer connection rights obtained by a customer
may not be sold, transferred, or assigned separately
from ownership of the real property for which they
were obtained, unless otherwise stated in an
agreement with the District.
53.11 SEWER SERVICE RATES AND CHARGES
A. Set-up Fees for Accounts. A set-up fee (see
Appendix A, 53.11 A. for fee) shall be charged for
each account transferred to another customer.
B. Residential Sewer Charges.
Five-year Rate Increase Schedule – All District
sewer rates, charges, and fees are subject to a
five-year schedule of rate increases beginning
September 1, 2009 and periodically thereafter
through June 30, 2014. The increases under this
schedule shall be the amount sufficient to cover
cost increases related to operation and maintenance,
but not to exceed 10% per year.
Five-year Periodic Pass-through Rate Increases or
Decreases from District Wholesalers – All District
sewer rates, charges, and fees are subject to
periodic rate changes from the District’s public
agency wholesalers for a five-year period beginning
September 1, 2009 through June 30, 2014.
(1) Winter Average Determination. Sewer service
usage fee shall be based on the “Winter
Average” water consumption, measured in units
of hundred cubic feet (HCF). The winter
average period is January through April. The
winter average is calculated by adding the four
months of water consumption for the preceding
winter and dividing the resulting amount by
four. This average is then reduced by a 15%
usage discount, recognizing that not all water
used flows into the sewer system, to determine
the “Winter Average” for billing purposes.
(2) Usage Fee. The usage fee rate (see Appendix A,
53.11 B.2. for rate) is multiplied by the
“Winter Average” calculation for each customer
(after the above noted 15% discount) and the
resulting amount is added to the Fixed Service
Charge applicable to the size of meter. The
resulting fixed fee shall be charged on a
monthly basis for an entire calendar year,
until a new “Winter Average” is determined for
the following year.
53-9
(3) Base Fee. The monthly base fee per meter size
is set forth in Appendix A, 53.11 B.3.
(4) Monthly Residential Sewer Rate without
Consumption History. The average residential
sewer charge shall be determined by calculating
the total usage fee for all residential
customers and dividing by the number of
residential customers. Then the monthly base
fee for a 3/4 inch meter is added to this
average fee and this shall be used to determine
the rate per ASU to be used for commercial
customers. The monthly residential sewer rate
without consumption history is as set forth in
Appendix A, 53.11 B.4.
C. Single Residential Winter Averaging
(1) Defined as: Sewer service for individually
metered residential households.
(2) The monthly sewer bill is calculated by adding
the base fee plus the usage fee as described in
5.11.B.(1),(2), & (3) above.
(3) The maximum “Winter Average” for individually
metered residential customers is 30 units
(after the 15% discount).
(4) Residential Service without Consumption
History. Sewer service for new accounts with
no prior winter consumption, customers using
well water or other unmetered water shall be
assigned a “Winter Average” for single
individually metered households. See Appendix
A, 53.11 C.4. for Winter Averaging fees.
D. Multi-Residential Rate Charges
(1) Defined as: Sewer service for master metered
water service for multiple-residential
households including for example; duplex,
townhomes, apartments, and mobile homes.
(2) The monthly sewer bill for the complex is
calculated by adding a 3/4 inch base fee (as
set forth in Appendix A, 53.11.B.3.) times the
number of units in the complex plus the usage
fee (as set forth in Appendix A, 53.11.D.2.)
for the entire complex. (Note: There is no cap
on consumption for the multi-residential
customers.)
53-10
(3) New complexes that do not have a prior winter
consumption history to determine their monthly
usage fee shall be assigned a “Winter Average”
for each multiple-residential unit in a master
metered residential complex. See Appendix A,
53.11 C.4. for Winter Averaging fees.
E. Commercial Sewer Charges
(1) ASU Determination: The charges for commercial
sewer service shall be based on the rate of
discharge and the strength of sewage. The
Board of Directors may adjust the charges in
proportion to the amount of water not entering
the sewer which is substantiated by the prop-
erty owner or discharger.
(2) The strength of sewage is based on its
biochemical oxygen demand (BOD) and the cost of
removing suspended solids (SS).
(3) The formula is derived by taking the total cost
of providing sewer service and charging each
user for a pro-rata share.
(4) The State Revenue Program Guidelines require
use of an "Assigned Service Unit Assignment
Formula" which converts higher strength uses
into a service unit value which is comparable
to the use impact of a single-family
residential user or equivalent dwelling unit.
The formula for determining an Assigned Service
Unit (ASU) for a single-family dwelling is set
forth in the annual budget, which is
incorporated herein by reference.
(5) The formula is based on an estimated daily flow
of 250 gallons per day plus 280 milligrams per
liter of BOD and 234 milligrams per liter of SS
for a residential equivalent dwelling unit.
(6) For commercial users the flow is based on 85%
of their prior 12-month water consumption to
reflect the amount of water that returns to the
system. The basis for determining estimated
flow for unmetered water will be calculated on
the demand imposed on the water system. The
strength of discharge for commercial user is
based on whether it is classified as a low-
strength, medium-strength or high-strength
user.
53-11
(7) Commercial sewer service customers are subject
to periodic inspection of the premises by the
District for verification of proper sewer
strength classification. In addition to such
periodic inspections, strength classifications
will be reviewed periodically, at the
discretion of the District. If warranted
following a periodic inspection, periodic
classification review, or a change in the
nature of a customer’s business and/or use of
the property, customers may be reclassified to
reflect their current business operations and
proper sewer strength, at the discretion of the
District and consistent with the standards set
forth herein and in the State Water Resources
Control Board (SWRCB) listing for sewer
strength.
User Classifications
Low-Strength Commercial = 1.000 Strength Factor
Car wash
General office and buildings
Barber and beauty shops
Department, retail stores and general
commercial
Hospitals and convalescent homes
Public Laundromats and dry cleaners
Professional office or office building
Warehouse
Bars without dining facilities
Other uses having a similar strength as
determined by the District
Medium-Strength Commercial = 1.238 Strength Factor
Hotels without dining facilities or cooking
facilities
Auto repair/sales shop and service station
Shopping centers
Other uses having a similar strength as
determined by the District
High-Strength Commercial = 2.203 Strength Factor
Bakery or bakery with deli
Hotel with dining facilities
Restaurants and bars with food
Grocery stores with onsite butcher and/or
bakery
Other uses having a similar strength as
determined by the District
53-12
Institutional = 1.000 Strength Factor
Churches: Treated the same as Low-Strength
Commercial.
Schools: For public schools flow is based on
average daily attendance ("ADA") for the prior
school year, including summer school, as
reported by schools to meet state requirements.
Private schools will be required to file a
report verifying their attendance. For
elementary schools 50 students shall equal 1
ASU. For junior high schools 40 students shall
equal 1 ASU and for high schools 24 students
equals 1 ASU. The formula for schools shall be
the same as applies to single-family
residential. For charges see Appendix A, 53.11
E.6.
Colleges: For colleges, flow is based on the
number of Certificated and Classified Staff,
and students enrolled in each school session
(spring, summer, and fall):
Gallons per day (GPD) = no. of students and staff x
no. of weeks spring
session)
+ (no. of students and staff
x no. of weeks summer
session)
+ (no. of students and staff
x no. of weeks fall
session)
+ (no. of staff x no. of non-
session weeks)
x 23 ÷ 52
ASU = Daily Flow x Strength Factor
= [(GPD x 85%) ÷ 250] x 1.000
The minimum charge for commercial shall be no lower
than 1 ASU at low strength. Charges are determined
each fiscal year. The formula is set forth in the
annual budget, which is incorporated herein by
reference.
F. Monthly Service Charges for Commercial Sewer
Service. The Monthly Sewer Service charges for
service furnished by the District, shall be:
53-13
(1) Commercial and Institutional (per ASU)
Commercial users shall be charged based upon
the ASUs derived in Section 53.11 E.(4). For
charges see Appendix A, 53.11.F.1.
(2) Industrial and Other Users
Charges determined by the Board of Directors on
a case-by-case basis.
Monthly sewer service charges shall commence upon
installation of the water meter to serve the
premises receiving the sewer service, upon
connection to the District sewer system, upon start
of occupancy of the premises to be served, or one
year after the date the application for sewer
service is filed, whichever is earlier. If a sewer
service connection has been obtained and if sewer
service will not be used until some time after
installation of the water meter, commencement of the
sewer service charge may be deferred until the later
date only upon prior approval of the General
Manager.
G. Issuance and Payment of Sewer Bills
(1) Issuance of Statements: Statements for sewer
service or other charges will be mailed monthly
or as soon as practical, after the applicable
charges have been determined.
(2) Due Date: Each statement issued by the
District for such charges shall be due and
payable on the date of mailing or other
presentation to the customer.
(3) Final Payment Date: All charges in each
statement must be paid on or before the final
payment date shown on the statement, which
shall be at least 20 calendar days following
the date of mailing or presentation of the
statement.
(4) Place of Payment: Payments shall not be
credited to a customer’s account until cash,
check, credit card, draft, electronic funds
transfer, money order or any other acceptable
form of payment that will be honored by the
bank has been received by the District at the
District business office during regular office
hours. Deposit of payment in the mail or at a
location other than the District business
53-14
office shall not be credited to a customer’s
account until received at the business office.
(5) Returned Check Charges: A returned payment
charge (see Appendix A, 34.01 D.2 for charge)
shall be added to a customer’s account in each
instance where payment has been made to the
District with a check, draft, credit card or
any other acceptable form of payment that has
not been honored upon presentment to the bank
upon which it is drawn.
H. Delinquent Accounts
(1) Requirement of Deposit Due to Repeated
Delinquencies: If payments on a customer
account have become delinquent five or more
times, the General Manager, Chief Financial
Officer, or any person delegated by the General
Manager, shall be authorized to require the
customer to make a deposit with the District,
in cash or any other form satisfactory to the
General Manager. The deposit amount shall be
established at the discretion of the General
Manager and the Chief Financial Officer, but
shall not exceed two times the highest bill
during the twelve (12) months preceding the
date of demand for a deposit.
(2) Handling of Deposit: A deposit shall not earn
interest and shall only be applied to reduce or
satisfy amounts due the District in the event
of termination of service. A deposit does not
constitute payment for service bills and the
customer shall be required to comply with bill
payment requirements to continue receiving
service.
(3) Refund of Deposit: A deposit required under
this Section shall be refunded to the customer
as provided in Section 25.04 B.
STAFF REPORT
TYPE MEETING: Regular Board
MEETING DATE: April 3, 2013
PROJECT: DIV. NO.
SUBMITTED BY: Geoffrey Stevens
Chief, Information Technology and Strategic Planning
APPROVED BY:
German Alvarez, Assistant General Manager
Mark Watton, General Manager
SUBJECT: FY13 MID-YEAR STRATEGIC PLAN AND PERFORMANCE MEASURES REPORT
GENERAL MANAGER’S RECOMMENDATION:
No recommendation. This is an informational item only.
COMMITTEE ACTION:
See “Attachment A”.
PURPOSE:
To provide a fiscal mid-year report on the District’s Strategic
Performance Plan for FY 2013.
ANALYSIS:
Overall, FY13 Quarter 2 results for Performance Measures continue to
be positive with the District achieving its target of 90% for
Strategic Plan Objectives and just below its target for Performance
Measures (at 73% vs. target of 75%).
Strategic Plan Objectives
Strategic Plan Objectives are designed to ensure we are making the
appropriate high-level changes necessary to move the District in the
planned direction to meet new challenges and opportunities.
Objective results are on target at 90% complete, ahead or on
schedule. These results are slightly higher than the previous year.
AGENDA ITEM 4
2
Two items are on hold and are thus excluded from the calculation, and
four items have not started as they are planned to begin in FY 2014.
FY13 Q2 Objectives
Performance Measures
Performance measures are designed to track the day-to-day performance
of the District. These items measure the effectiveness and
efficiency of daily operations. The overall goal is that at least
75% of these measures be rated “on target”. FY13 Quarter 2 District
results are near target with 30 of 41 (73%) items achieving the
desired level or better.
FY13 Q2 Performance Measures
30 of 41 Performance Measures Are on Target (73%)
Target is 75%
35 of 39 Objectives On or Ahead of Schedule (90%)
Target is 90%
3
Benchmarks – Peer Comparisons
The District participates in the AWWA QualServe Benchmarking Study
and has selected a subset of measures that help us measure how our
performance compares to other water industry organizations. Overall,
the District is above target on 13 of 16 items (81%). While we do not
have a specific combined target for benchmarks, we do consider 81% a
good indication of quality performance compared to our peers.
FY13 Q2 Benchmark Performance
Department Specific Results
The following FY13 Quarter 2 charts provide an overview of Department
performance. Staff will focus on presentations for Engineering and
Operations at the EO&WR Committee meeting and with Finance,
Administrative Services, and IT at the FA&C Committee meeting.
4
5
Next Steps
Staff is currently evaluating changes to the FY14 Strategic Plan in
advance of presentation of the FY14 budget to the Board. In
addition, as the new FY15-17 will be presented to the Board this time
next year, staff will begin the necessary preparation in September of
this year to allow an opportunity to consider the next set of
critical issues and decisions the District will face in the next
three to four years.
Strategic Plan on the Board Extranet
All of the current and past strategic plan results and associated
details are provided in a real time, interactive web-based
application available to the Board on the Board Extranet.
FISCAL IMPACT: Joe Beachem, Chief Financial Officer
Informational item only, no fiscal impact.
STRATEGIC GOAL:
Strategic Plan and Performance Measure reporting is a critical
component in providing performance reporting to the Board and staff.
LEGAL IMPACT:
None.
Attachments: Attachment A – Committee Action Report
Attachment B – PowerPoint Presentation
ATTACHMENT A
SUBJECT/PROJECT: FY13 MID-YEAR STRATEGIC PLAN AND PERFORMANCE MEASURES
REPORT
COMMITTEE ACTION:
The Finance, Administration and Communications Committee and the
Engineering, Operations and Water Resources Committee met on March 20,
2013, to review this item. Based upon this discussion, the Committees
recommend that the Board receive that attached information.
NOTE:
The “Committee Action” is written in anticipation of the Committee
moving the item forward for Board approval. This report will be sent
to the Board as a committee approved item, or modified to reflect any
discussion or changes as directed from the committee prior to
presentation to the full Board.
FY 2013 – Mid Year Report
(Halfway There!)
ATTACHMENT B
FY2013 Objectives – 2nd Quarter
25 of 29 objectives complete, ahead or on target (86%) Target is 90%
FY2013 2nd Quarter Performance
Measures
30 of 41 performance measures complete, ahead or on target (73%)
Target is 75%
Measured Once per Year at Year
End
Measure 1.2.101, Blanket Order Activity, aims to be above all set targets in order to
have no less than 15% of material purchases acquired via blanket POs per quarter
in a single year.
Blanket Order Activity 1.2.101
Pe
r
c
e
n
t
a
g
e
Total Customer Water Saved 1.3.102
Measure 1.3.102, Total Water Saved, aims to be above all set targets in order to
save more than 100 acre feet of water in a single year.
Ac
r
e
F
e
e
t
Measure 1.1.100, Customer Satisfaction, is a once yearly survey that is reported on
annually in the third quarter and represents the results for the given fiscal year.
Customer Satisfaction 1.1.100 Measured Once per Fiscal Year
Pe
r
c
e
n
t
a
g
e
Measure 1.3.103, Otay Water Use, aims to be below 172 Gallons Per Day.
Gallons Per Capita per Day
1.3.103
Ac
r
e
F
e
e
t
Health & Safety Severity Rate (QualServe) 1.4.104
Measure 1.4.104, H & S Severity Rate, aims to be below all set targets in order to
have no more than 30% severity rate per quarter in a single year.
Pe
r
c
e
n
t
a
g
e
Measure 1.4.105, Turnover Rate, aims to be below all set targets in order to have
less than 5% turnover in a single year.
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Employee Turnover Rate 1.4.105
Measure 1.4.106, Training Hours per Employee, aims to be above all set targets in
order to have more than 12 hours of training per employee in a single year.
Training Hours per Employee 1.4.106
Ho
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Measure 2.2.200, CIP Project Expenditure vs. Budget, aims to be below all set
targets in order to keep expenditures below 100% of the budgeted amount for a
single year. Note: Annual result aims to be between 95-100% but is not to exceed
100%. Being significantly below target also gives the measure a “not on target”
status.
CIP Project Expenditure vs. Budget 2.2.200
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Measure 1.4.107, Safety Training Program, aims to be above all set targets in order
to have no less than 8 hours of training per field employee per quarter in a single
year.
Safety Training Program 1.4.107
Ho
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Measure 2.2.201, Construction Change Order Incidence, aims to be below all set
targets in order to have no more than 2 % in one year.
% rate of change orders in a single year.
Construction Change Order Incidence (without allowances) 2.2.201
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Measure 2.3.202, Mark Out Accuracy, aims to have no less than 100% mark out
accuracy every quarter in a single year.
Mark Out Accuracy 2.3.202
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Measure 2.3.203, Project Closeout Time, aims to be below all set targets in order to
have an average closeout time of no more than 45 days per quarter in a single year.
Note: No projects closed out in the 1st, quarter.
Project Closeout Time 2.3.203
Da
y
s
Answer Rate 3.1.300
Measure 3.1.300, Answer Rate, aims to be above all set targets in order to have an
average answer rate of no less than 97% .
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Measure 3.2.301, O & M Cost per Account, aims to be below all set targets in order
to keep O & M cost per account less than $510.40 in a single year.
O & M Cost per Account (QualServe) 3.2.301
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Measure 3.2.302, Billing Accuracy, aims to be above all set targets in order to have
no less than 99.8% billing accuracy per quarter in a single year.
Billing Accuracy (QualServe) 3.2.302
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Measure 3.2.303, Overtime Percentage, aims to be below all set targets in order to
keep expenditures below the budgeted amount for a single year.
Overtime Percentage 3.2.303
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Measure 3.2.304, Sewer Rate Ranking, is a once yearly survey that is reported on
annually in the first quarter and represents the results for the given fiscal year. The
District’s goal was to be in the top 50.
Sewer Rate Ranking 3.2.304 Measured Once per Fiscal Year
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Measure 3.2.305, Water Rate Ranking, is a once yearly survey that is reported on
annually in the first quarter and represents the results for the given fiscal year. The
District’s goal was to be in the top 50.
Water Rate Ranking 3.2.305 Measured Once per Fiscal Year
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Measure 3.2.306, Debt Coverage Ratio, aims to be above all set targets in order to
have sufficient debt coverage.
*The calculation is a year-to-date calculation, so Qtr Result = YTD Result.
Debt Coverage Ratio (QualServe) – YTD
3.2.306
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Annual Measure
Calculated in 4th Quarter
Reserve Level 3.2.307
Measure 3.2.307, Reserve Level, aims to be no less than 100%. It is measured
annually.
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In Development
Annual Measure
Calculated in 4th Quarter
Measure 3.3.309, Distribution System Loss, aims to be below all set targets in order
to ensure less than 4.5% of unaccounted water in a single year.
*The calculation is a year-to-date calculation, so Qtr Result = YTD Result.
Distribution System Loss (QualServe) 3.3.308
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Customer Satisfaction with Website 4.1.400
Measure 4.1.400, Customer Satisfaction with Website, is a once yearly survey that
is reported on annually in the second quarter and represents the results for the
given fiscal year.
Measured Once per Fiscal Year
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Measure 4.3.401, Network Availability, aims to be above all set targets in order to
have an average of no less than 99.2% network availability per quarter in a single
year.
Network Availability 4.3.401
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Website Hits 4.4.402
Measure 4.4.402, Website Hits, aims to be above all set targets in order to have an
average of no less than 12,100 website hits per quarter in a single year.
Nu
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H
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Measure 5.1.500, Unplanned Disruptions, aims to be below all set targets in order
to have no more than .7 disruptions per 1000 accounts in a single year.
Note: Target is expressed as number of disruptions per 1000 accounts
Unplanned Disruptions (QualServe) 5.1.500
Di
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Measure 5.1.501, Technical Quality Complaint, aims to be below all set targets in
order to have no more than 9 complaints per 1000 customer accounts in a single
year.
Technical Quality Complaint (QualServe) 5.1.501
Co
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Measure 5.2.502, Planned Drinking Water Maintenance Ratio in $, aims to be
above all set targets in order to have no less than 66% of all labor dollars spent on
preventative maintenance per quarter in a single year.
Note: Quarterly results are subject to change.
Planned Potable Water Maintenance Ratio in $ (QualServe) 5.2.502
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Measure 5.2.503, Planned Recycled Water Maintenance Ratio in $, aims to be
above all set targets in order to have no less than 70% of all labor dollars spent on
preventative maintenance per quarter in a single year.
Note: Quarterly results are subject to change.
Planned Recycled Water Maintenance Ratio in $ 5.2.503
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Measure 5.2.504, Planned Wastewater Maintenance Ratio in $, aims to be above all
set targets in order to have no less than 77% of all labor dollars spent on
preventative maintenance per quarter in a single year.
Note: Quarterly results are subject to change.
Planned Wastewater Maintenance Ratio in $ (QualServe) 5.2.504
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Measure 5.2.505, Direct Cost of Treatment per MGD, aims to be below all set
targets in order to have no more than $1000 per MG spent on wastewater treatment
per quarter in a single year.
Direct Cost of Treatment per MGD (QualServe) 5.2.505
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Measure 5.2.506, O & M Cost per MGP - wastewater, aims to be below all set
targets in order to have no more than $1750 per MG spent on O & M for
wastewater treatment per quarter in a single year.
O & M Cost per MGP - wastewater (QualServe) 5.2.506
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Measure 5.3.507, % PMs Completed – Fleet Shop, aims to be above all set targets
in order to have no less than 90% of the scheduled PMs completed per quarter in a
single year.
% PMs Completed – Fleet Shop 5.3.507
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Measure 5.3.508, % PMs Completed – Reclamation Plant, aims to be above all set
targets in order to have no less than 90% of the scheduled PMs completed per
quarter in a single year.
% PMs Completed – Reclamation Plant 5.3.508
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Measure 5.3.509, % PMs Completed – Pump/Electric Section, aims to be above all
set targets in order to have no less than 90% of the scheduled PMs completed per
quarter in a single year.
% PMs Completed – Pump/Electric Section 5.3.509
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Measure 5.3.510, % PMs Completed – Valve Maintenance Program, aims to be
above all set targets in order to have no less than 90% of the scheduled PMs
completed per quarter in a single year.
% PMs Completed – Valve Maintenance Program 5.3.510
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Measure 5.3.511,Valve Exercising Program, aims to be above all set targets in order
to have no less than 2400 valves exercised in a single year.
Valve Exercising Program 5.3.511
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Measure 5.3.512, Water Distribution System Integrity, aims to be below all set
targets in order to have no more than 16 leaks and breaks per 100 miles of
distribution piping in a single year.
Water Distribution System Integrity (QualServe) 5.3.512
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Measure 5.3.513, Planned Water Service Disruption Rate, aims to be below all set
targets in order to have no more than 2.5 planned outages per 1000 accounts per
quarter in a single year.
Note: This measure is expressed as number of accounts affected per 1000
accounts.
Planned Water Service Disruption Rate (QualServe) 5.3.513
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Measure 5.3.514, Drinking Water Compliance Rate, aims to be no less than 100%
every quarter in order to ensure the District meets all of the health related drinking
water standards everyday for a single year.
Potable Water Compliance Rate (QualServe) 5.3.514
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Measure 5.3.515, Collection System Integrity, aims to be below all set targets in
order to have no more than 3.5 wastewater collection system failures per 100 miles
of collection system pipeline in a single year.
Collection System Integrity (QualServe) 5.3.515
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Measure 5.3.516, Replace Manual Read Meters with Automated Meters, aims to be
above all set targets in order to have no less than 4500 meters replaced in a single
year.
Replace Manual Read Meters with Automated Meters 5.3.516
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Measure 5.3.518, Sewer Overflow Rate, aims to have no overflows in a single year.
Sewer Overflow Rate (QualServe) 5.3.518
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No Spills Please !
Measure 5.3.517, Recycled Water System Integrity, aims to be below all set targets
in order to have no more than 6.6 leaks or breaks per 100 miles of recycled
distribution system in a single year.
Recycled Water System Integrity 5.3.517
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Board Update of FY 2014 Modifications
FY 2015 – 2017 Strategic Plan