HomeMy WebLinkAbout06-21-23 F&A Committee Packet 1
OTAY WATER DISTRICT
FINANCE AND ADMINISTRATION
COMMITTEE MEETING
and
SPECIAL MEETING OF THE BOARD OF DIRECTORS
2554 SWEETWATER SPRINGS BOULEVARD
SPRING VALLEY, CALIFORNIA
BOARDROOM
WEDNESDAY
June 21, 2023
12:00 P.M.
This is a District Committee meeting. This meeting is being posted as a special meeting
in order to comply with the Brown Act (Government Code Section §54954.2) in the event that
a quorum of the Board is present. Items will be deliberated, however, no formal board actions
will be taken at this meeting. The committee makes recommendations
to the full board for its consideration and formal action.
AGENDA
1. ROLL CALL
2. PUBLIC PARTICIPATION – OPPORTUNITY FOR MEMBERS OF THE PUBLIC TO
SPEAK TO THE BOARD ON ANY SUBJECT MATTER WITHIN THE BOARD’S JU-
RISDICTION INCLUDING AN ITEM ON TODAY’S AGENDA
DISCUSSION ITEMS
3. ADOPT ORDINANCE NO. 590 TO APPROVE PROPOSED CHANGES TO VARIOUS
FEES, CHARGES, AND DEPOSITS BY AMENDING APPENDIX A AND SECTION
31, CONSTRUCTION WATER SERVICE; AND ADOPT RESOLUTION NO. 4434
AMENDING POLICY NO. 54, DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS, OF THE DISTRICT’S CODE OF ORDINANCES TO BE
EFFECTIVE SEPTEMBER 1, 2023 (CAREY) [5 minutes]
4. ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM UPGRADE UPDATE (KERR)
[5 minutes]
5. ADJOURNMENT
BOARD MEMBERS ATTENDING:
Tim Smith, Chair
Ryan Keyes
All items appearing on this agenda, whether or not expressly listed for action, may be delib-
erated and may be subject to action by the Board.
2
The agenda, and any attachments containing written information, are available at the Dis-
trict’s website at www.otaywater.gov. Written changes to any items to be considered at the
open meeting, or to any attachments, will be posted on the District’s website. Copies of the
agenda and attachments are also available by contacting the District Secretary at (619) 670-
2253.
If you have any disability which would require accommodations to enable you to participate in
this meeting, please call the District Secretary at 670-2253 at least 24 hours prior to the
meeting.
Certification of Posting
I certify that on June 16, 2023, I posted a copy of the foregoing agenda near the regu-
lar meeting place of the Board of Directors of Otay Water District, said time being at least 24
hours in advance of the meeting of the Board of Directors (Government Code Section
§54954.2).
Executed at Spring Valley, California on June 16, 2023.
/s/ Tita Ramos-Krogman, District Secretary
STAFF REPORT
TYPE MEETING: Regular Board MEETING DATE: July 5, 2023
SUBMITTED BY: Andrea Carey,
Customer Service Manager
PROJECT: DIV. NO. All
APPROVED BY: Joseph R. Beachem, Chief Financial Officer
Jose Martinez, General Manager
SUBJECT: Adopt Ordinance No. 590 to Approve the Proposed Changes to
Various Fees, Charges, and Deposits by Amending Appendix A and
Section 31, Construction Water Service; and Adopt Resolution
No. 4434 Amending Policy No. 54, Discontinuation of Water
Service for Delinquent Accounts, of the District’s Code of
Ordinances to be Effective September 1, 2023
GENERAL MANAGER’S RECOMMENDATION:
That the Board adopt Ordinance No. 590 to approve the proposed
changes to various fees, charges, and deposits by amending Appendix A
and Section 31, Construction Water Service; and adopt Resolution No.
4434 Amending Policy No. 54, Discontinuation of Water Service for
Delinquent Accounts, of the District’s Code of Ordinances to be
effective September 1, 2023.
COMMITTEE ACTION:
See Attachment A.
PURPOSE:
To present to the Board, for consideration, proposed changes to
various fees, charges, and deposits listed in Appendix A and request
that the Board approve those changes by adopting Ordinance No. 590,
approving proposed changes to Appendix A and Section 31; and by
adopting Resolution No. 4434, amending Policy No. 54.
AGENDA ITEM 3
ANALYSIS:
Periodically, the District analyzes fees to ensure all costs are
recovered from the individual(s) benefiting from the service
performed. In addition, staff reviews common deposits required by
customers to verify if they are appropriate for the current period.
The previous review was completed in 2019, therefore, sufficient time
has passed to warrant another evaluation. Staff has prepared a cost
analysis of various District fees, charges, and deposits as outlined
in Appendix A and updates are recommended. The following sections
will further explain these recommendations.
Proposed Fee and Charge Changes
For each fee, the amount of staff time spent on the activity was
determined. Pertinent staff members were consulted to establish the
average time spent completing each task in the field as well as any
time spent in the office that was directly related to completing each
task. Additionally, payroll personnel were asked to provide fully
loaded labor rates. Using these labor rates and the average time
spent to complete a specific task, staff then determined the overall
cost required to perform each service. To ensure financial equity to
all rate payers, staff is recommending changes to the following fees
and charges effective September 1, 2023, as shown in the table below.
Code
Numbers Item Current Fees Proposed
Fees
23.04 Backflow Certification
Third Notification (hand delivered) $45.00 $60.00
Reconnection $50.00 $60.00
Reconnection (if test performed with technician
present) $150.00 $180.00
31.03 A.4. Temporary Meter Install & Removal
.75"- 4" (on hydrant) $150.00 $240.00
4"- 6" $806.00 $960.00
31.03 A.5. Temporary Meter Move Fee (includes backflow
certification)
.75"- 4" (on hydrant) $150.00 $180.00
4"- 6" $806.00 $960.00
34.02 C Meter Lock Charge $50.00 $60.00
72.04 A.1. Locking or Removing Damaged or Tampered Meters
To Pull and Reset Meter .75"- 2" $200.00 $250.00
Broken Lock/Locking Device .75"- 1" $68.00 $80.00
Policy 54 Lien Processing Fee $50.00 $55.00
Policy 54 Delinquent Tax Roll Fee $40.00 $45.00
Policy 54 Mailed Delinquency Notice New $5.00
2
The fees and charges above are assessed to the customer’s water
account after the work is performed. Staff has consulted with the
District’s General Counsel who confirmed these fees are not subject
to Proposition 218 noticing requirements. Most of the proposed fee
changes are directly related to the increase in labor costs that have
occurred since these fees were last updated. Changes to District
practices, which are explained further in this document, also
contributed to some of the proposed changes to fees. Additional
information regarding the fees and charges is discussed below.
Backflow Fees
Staff is proposing an increase to fees assessed for hand-delivered
backflow notices and the reconnection of service for meters
disconnected due to non-compliance with backflow. These increases are
a direct result of labor cost increases. Backflow devices must be
tested on an annual basis and test reports must be submitted by the
due date provided to the customer. Customers are notified of the due
date 30 days in advance via mailed notice. If the test result is not
submitted by the due date, a second notice is mailed giving 14
additional days to complete the test. At the end of the 14 day
period, a third notice is mailed with notification of impending
disconnection. In addition, staff hand delivers a notice to the site.
This hand-delivered notice is to ensure the onsite manager is aware
of the impending disconnection and can take the necessary steps to
bring the backflow device into compliance. Although this can be time
consuming for District staff, it has proven highly effective in
minimizing disconnections. If a customer fails to respond after these
notifications, the meter service is disconnected. In order to
reconnect service, a Meter Services representative must meet the
tester at the property to observe a passing test. When that happens,
the customer is charged the reconnection fee.
Temporary Meter Fees and Updates to Section 31 of the District’s Code
of Ordinances
Temporary meters are meters used for construction purposes. The
majority of these are 2½” meters attached to District fire hydrants
(see photo on page 4). Each temporary meter requires a backflow
device to be tested and installed at the time the meter is set.
District staff installs and removes all temporary meters and backflow
devices for these 2½” meters. Staff is proposing an increase to the
install fee for the hydrant meters from $150.00 to $240.00.
Traditionally, temporary meters are used by multiple contractors at a
site and can experience a lot of wear and tear for each project.
Staff has noticed an increase in damage to various components of the
backflow device and has started to test the backflow device both at
the time of meter install and removal to make any necessary repairs
before deploying the device again. Customers are charged separately
for repairs related to any damage to the device. The proposed fee
increase represents both the increase in labor costs and staff time
associated with testing the backflow device twice.
3
The increase to the meter move fee is directly related to labor cost
increases as there is no change to this process. On occasion,
developers require a larger flow of water and must use a regular 4”
or 6” meter (see photo below). The installation of these meters is
much more involved and requires two staff members but does not
require backflow testing as the customer is responsible for
installing and testing the backflow device for these larger meters.
The fee increase for these larger temporary meters is directly
related to labor cost increases. Staff is also proposing updates to
Section 31, Construction Water Service, to reflect current practices.
Standard 2½” temporary meter/backflow device attached to hydrant for
construction purposes.
Larger 6” temporary meter installed for construction purposes.
4
Lock and Delinquency Notice Fees
The meter lock charge is billed to customers that have their service
disconnected for non-payment. The District locks approximately 180
meters per month. To determine the appropriate fee for disconnection
and reconnection due to non-payment, staff analyzed the costs
associated with locking and unlocking an account. Prior to locking a
meter, Customer Service staff review each account on the day’s lock
list. The final list is sent to the meter reading team. A meter
reader then goes to each property to turn off service and place a
lock on the meter with a tag stating the service has been interrupted
and to call the office. The lock process takes approximately 15
minutes per account. To unlock the meter, the customer must pay the
past due amount. A Customer Service Representative verifies payments
made throughout the day to locked accounts and creates a service
order to unlock the meter for those accounts that were paid. The
meter reading team then returns to the property to unlock the meter.
The unlock process takes approximately 20 minutes per account. Based
on the average time of 35 minutes per account and the labor cost,
staff is proposing an increase from $50.00 to $60.00. Staff has done
a survey of neighboring agencies and lock fees are shown in the table
below.
Water Agency Lock Fee
Padre Dam Municipal Water District $60
Helix Water District $58
Sweetwater Authority $85
Although not required by law, the District will be notifying all
customers in August, via a message on their water bill, of the lock
fee increase.
Staff is proposing the addition of a new fee related to the
delinquency notification process: the mailed delinquency notice fee.
Historically we have not charged for delinquency notices, but with
the changes in the delinquency process mandated by Senate Bill 998 in
2020, the process requires more staff time for printing and mailing.
As mandated by law, Otay issues an automated call to delinquent
customers at least seven business days before disconnection of
service. If a call cannot be made, Otay must mail a notice out to the
customer. Staff is proposing a new fee of $5.00 be charged to
customers who require this mailed notification. The fee will allow
the District to recoup the staff time, printing material, and postage
costs associated with this notice from those responsible for the
cost. The District mails approximately 600 notices per month.
Neighboring agencies handle disconnection notification in many
different ways (phone, mailed notice, FedEx, and hand delivery) so it
is hard to compare fees associated with this task. The fees for other
agencies range from $10.00 to $40.00.
Pull Meter and Broken Lock Fees
If a customer has been disconnected and tampers with the lock on
their meter, staff will relock the meter and charge a broken lock
5
fee. This fee recovers the cost of the broken lock and staff time
associated with investigating the incident and relocking the meter.
The proposed increase is only associated with increased labor costs
as the cost of the lock remains the same. If a customer breaks the
lock more than once, staff will pull the meter and install a locking
device at the service line. The customer must pay the pull and reset
meter fee and all past due charges to have the meter reinstalled.
When a meter is pulled, a letter is mailed to the property and the
property owner (if different from the account holder) explaining the
meter has been pulled, the amount that must be paid for it to be
reinstalled, and that any further tampering of the service could
result in additional fines and possible prosecution. The increased
cost to pull and reset the meter is due to increased labor costs.
Lien Processing and Delinquent Tax Roll Fees
California Water Code 72102 allows water districts to file liens with
the County for unpaid water and sewer charges. In 2022, the District
filed 33 liens. Staff is required to send an intent to lien letter 30
days prior to filing the lien with the County. The lien processing
fee offsets staff time associated with this process. In addition to
filing liens on the delinquent owner, staff sends delinquent owner
account balances to the County of San Diego’s tax roll annually.
These balances are then collected through the property’s tax bill and
reimbursed to Otay. In 2022, the District sent $28,883.94 from 61
delinquent accounts to the County for collection. The delinquent tax
roll fee covers the costs associated with identifying, noticing, and
submitting these accounts to the County. The proposed increases to
both of these fees are directly related to labor cost increases.
Proposed Deposit Changes
Code
Numbers Item Meter
Size Current Fees Proposed
Fees
25.04 A. Deposit for Non-Property Owners
.75” $100.00 $150.00
1” $200.00 $250.00
1.5” $250.00 $300.00
2" $400.00 $450.00
31.03
A.1.Requirement of Deposit for Temporary Meters
- Construction Trailer Temporary Meter 2" $2,046.00 $2,685.00
- Tank Truck Temporary Meter
(Ordinance No. 372)2" $850.00 $1,000.00
33.07 A. Customer Request for Meter Test (Deposit)
.75”-1” $60.00 $120.00
1.5”-2” $120.00 $200.00
3” and
Larger $300.00 $400.00
Deposits for Non-Property Owners
Customers who start service with Otay and are not the owner of the
property are required to pay a deposit. This deposit remains on the
6
customer’s account for either 1) 12 months, provided they have one or
less late payment during that time, or 2) until the account is
closed. Staff is proposing an increase to this deposit. The proposed
amounts were determined by looking at the District’s average bills
for each meter size as well as the average closing account balance.
Most tenant deposits are collected on residential 3/4” meters. The
current average bill for this customer class is $115 dollars per
month and the average closing bill is $200. The increase from $100 to
$150 will reduce the District’s uncollectable balances and help
unburden homeowners who are now responsible for unpaid balances of
tenants. In addition to this deposit, the District’s Code of
Ordinances allows for additional deposits up to two times the average
annual monthly bill to be placed on any account with a repeated
history of delinquency.
Deposits for Temporary Meters
Customers who request a temporary meter are required to pay a deposit
prior to the meter being set. The deposit covers the cost of the
meter, backflow device, and estimated labor associated with repairing
or replacing the meter if it is damaged or stolen. The proposed
increase is mainly related to the increase in device costs. Costs of
replacement meters and parts have increased considerably over the
last couple of years. Actual costs of replacement or repair are
charged to the deposit as needed. Deposits are refunded to the
customer when the temporary meter is removed, and the water account
is closed. Tank truck meters are meters used by water trucks who may
move from hydrant to hydrant within the District. The proposed
increase reflects the increase in the cost of this meter.
Customer Request for Meter Test
The District allows a customer to request their meter to be tested if
they feel it is not working properly. The District asks for the
customer to pay a deposit for this test which is refunded to the
customer if the meter does not meet appropriate accuracy ratings. To
account for current labor rates and staff time associated with this
meter testing, staff is proposing an increase to these deposit
amounts. Meter test requests are rare but the District wants to
ensure it is maintaining the deposit requirements based on current
costs. Although the increase doubles the deposit for a 3/4” meter,
the deposit required by Otay will still be lower than the deposit
rate at Helix, Padre Dam, and Sweetwater.
FISCAL IMPACT: Joe Beachem, Chief Financial Officer
Based on the average number of occurrences for each fee, staff
estimates an increase of approximately $65,000 in annual revenue. The
proposed fee, charge, and deposit changes reflect the current labor
rates and time involved for each task. Updating these fees help to
ensure the financial equity of all rate payers as the fees are only
charged to those customers that require these services.
7
STRATEGIC GOAL:
This revenue source will help the District meet its fiscal
responsibility to its ratepayers.
LEGAL IMPACT:
None.
Attachments:
A) Committee Action Form
B) Ordinance No. 590
Exhibit 1 – Section 31 Strike-through
Exhibit 2 – Section 31 Proposed
Exhibit 3 – Appendix A Strike-through
Exhibit 4 – Appendix A Proposed
C) Resolution No. 4434
Exhibit A – Policy 54 Strike-through
Exhibit B – Policy 54 Proposed
8
ATTACHMENT A
SUBJECT/PROJECT: Adopt Ordinance No. 590 to Approve the Proposed Changes to
Various Fees, Charges, and Deposits by Amending Appendix A
and Section 31, Construction Water Service; and Adopt
Resolution No. 4434 Amending Policy No. 54, Discontinuation
of Water Service for Delinquent Accounts, of the District’s
Code of Ordinances to be Effective September 1, 2023
COMMITTEE ACTION:
1
ORDINANCE NO. 590
AN ORDINANCE OF THE BOARD OF DIRECTORS OF
THE OTAY WATER DISTRICT
AMENDING SECTION 31, CONSTRUCTION WATER SERVICE; AND APPENDIX A
OF THE DISTRICT’S CODE OF ORDINANCES
BE IT ORDAINED by the Board of Directors of Otay Water
District that the District’s Code of Ordinances Section 31,
Construction Water Service; and Appendix A be amended as per
Exhibits 1, 2, 3 & 4 (attached).
NOW, THEREFORE, BE IT RESOLVED that the new proposed
Section 31, Construction Water Service (Exhibit 2) and Appendix
A (Exhibit 4) of the Code of Ordinances shall become effective
on September 1, 2023.
PASSED, APPROVED AND ADOPTED by the Board of Directors of
the Otay Water District at a regular meeting duly held this 5th
day of July 2023, by the following roll call vote:
AYES:
NOES:
ABSENT:
ABSTAIN:
________________________________
President
ATTEST:
________________________
District Secretary
Attachment B
31-1
SECTION 31 CONSTRUCTION WATER SERVICE
31.01 DEFINITION OF CONSTRUCTION SERVICE
Construction water service is water service provided for a
limited period of time not to exceed 365 days, and used for
temporary purposes such as construction, hydrotesting water
systems, vegetation of slopes, and other uses noted in this
section. Construction water service shall not be provided to
residential dwellings or commercial business enterprises, which
are covered under Section 60 of this Code.
31.02 REQUIREMENT OF CONSTRUCTION METER FOR SERVICE
Construction water service may be provided after
installation of a construction meter pursuant to a customer's
written application for such service. Temporary water service
by means of a "jumper" or other unauthorized connection to the
District water system is prohibited and subject to penalties as
set forth in Section 72.
A.Size and Location.
1.The size and location of construction meters willbe determined solely by the District.
2.For construction water service from a fire hydrant, a
construction meter of at least 4-inch in size will be
required. The meter will be installed by the District
with a District supplied reduced pressure principle
backflow device (RP). Only one 2½-inch fire hydrant
port per fire hydrant shall be occupied by a
construction meter at one time.
2.3. For construction water service from a tee installed
below a fire hydrant, blow off greater than 4-inch,
or other lateral greater than 4-inch in size, a meter
of at least 4-inches in size will be required. The
meter will require the installation and testing of a
reduced pressure principle backflow device (RP)
provided by the customer. After the initial test, the
RP device will be subjected to repeat testing
annually by the customer and any time the device is
depressurized. All testing results must be submitted
to the District.
B.Construction water service from a fire hydrant shall
be limited to the following applications:
1.Filling of water trucks and drop tanks.
2.General construction requirements, such as backfill
and compaction, guniting gunite and stuccoing
application, and block wall building.
Exhibit 1
31-2
3.Flushing of storm drains and sewer lines.
4.Filling, hydrotesting, chlorination, and flushing of
newly constructed potable and reclaimed water lines.
5.Filling, flushing, hydrotesting, and the initial
operational coverage testing of reclaimed waterirrigation systems. Service provided for this
application shall be limited to a maximum of 60
days.
6.Operation of landscape irrigation for theestablishment of vegetation on slopes or other planted
areas. Service provided for this application shall be
limited to a maximum of 180 days.
Item 5 and 6 above shall require the installation by the
customer of a District approved and tested reduced pressure
backflow device prior to the service being established. The
backflow device shall be installed in plain view and within
3 feet of the hydrant construction meter.
C.Construction service to construction trailers or
other temporary construction buildings may be
provided as follows:
1.Through a construction meter connected to the 1 or 2-
inch service lateral for fire hydrant nearest to the
lot the trailer is placed on.
2.Where Item 1 above is not possible, through a
construction meter connected to appurtenances other
than a fire hydrant, such as a blow off.
3.Where either Item 1 or 2 above is not possible, from a
construction 4-inch meter connected to a fire hydrant.
Service to construction trailers or other temporary
construction buildings shall require the installation by
the customer of a District approved and tested reduced
pressure backflow device prior to the service being
established. The backflow device shall be installed in
accordance with District requirements.
D.If any unauthorized connection, disconnection or relocation
of a construction meter, or other connection device is made
by other than District employees, District may discontinue
further water service to the entire project and impose
penalties as set forth in Section 72.
E.Extensions to the time limits referenced in this section
may be made by the General Manager. Requests for time
extensions shall be made by the customer in writing.
F.Recycled Construction Water Service may be provided
31-3
as follows:
1.Through an irrigation meter connection to a 2-inch
recycled service lateral for the parcel proposed to be
irrigated with recycled water.
2.Through a 3-inch or larger meter connected to an
appropriate recycled appurtenance as approved by Otay
Water District.
3.Permitted use of construction recycled water shall
be limited to construction site dust control and
soil hydration as approved by Otay Water District.
4.Use of construction recycled water shall be in
accordance with the requirements of Section 26 “Water
Recycling Plan and Implementing Procedures” of the
Code of Ordinances.
31.03 FEES AND CHARGES FOR CONSTRUCTION METERS
A. Construction Water Service. Construction water service
shall be furnished to the property owner or the owner’s
authorized agent only and shall be provided under the
following conditions:
Requirement of Deposit. At the time application is
made for construction service, the customer shall
deposit with the District the amount set forth in
Appendix A, 31.03 A.1.
1.Delinquency.No construction meters shall be
furnished to any person with a delinquent account
with the District.
2.Refund of Deposit or Additional Payment. Upon
cancellation or termination of the construction
service, the District will refund the amount of
deposit remaining after making the following
deductions:
a)cost of installing, moving, and removing the
meter;
b)cost of repairing or replacing the meter, RP
device, fire hydrant, and/or any fittings
damaged or lost while in use; and
c)unpaid charges for water used or other applicablecharges.
3.Construction Meter Set-up & Removal.The charges to
set- up and remove a construction meter are set forth
31-4
in Appendix A, 31.03 A.4.
4.Construction Meter Move Fee. If a meter needs to
be moved from one location to another see Appendix
A., 31.03 A.5.
B.Rates for Construction Water Service. The minimum
category of service for Construction Water Service from a
hydrant shall be a meter size of 4-inches. Payment for
construction water service shall be in accordance with
rates and charges set forth in Section 25.03.
31.04 PAYMENT OF CAPACITY AND ANNEXATION FEES FOR CONSTRUCTION
METERS
A.Customers, whose property has been annexed into an
Improvement District, may elect to pay the capacity and
annexation fees in addition to the deposit amount shown in
Appendix A, 31.03 A.1.
B.Capacity and annexation fees for this type of water service
shall be calculated in accordance with Sections 9 and 28.
C.Payment for this type of water service shall be in
accordance with the rates and charges set forth in Section
25.03 D.7.
D.Customers electing this type of water service shall be
credited the number of equivalent dwelling units they have
previously purchased when the meter(s) is returned to the
District. The credit shall be applicable to permanent
meters purchased within the same subdivision or development
where the construction meter was used.
31-1
SECTION 31 CONSTRUCTION WATER SERVICE
31.01 DEFINITION OF CONSTRUCTION SERVICE
Construction water service is water service provided for a
limited period of time not to exceed 365 days, and used for
temporary purposes such as construction, hydrotesting water
systems, vegetation of slopes, and other uses noted in this
section. Construction water service shall not be provided to
residential dwellings or commercial business enterprises, which
are covered under Section 60 of this Code.
31.02 REQUIREMENT OF CONSTRUCTION METER FOR SERVICE
Construction water service may be provided after
installation of a construction meter pursuant to a customer's
written application for such service. Temporary water service
by means of a "jumper" or other unauthorized connection to the
District water system is prohibited and subject to penalties as
set forth in Section 72.
A.Size and Location.
1.The size and location of construction meters willbe determined solely by the District.
2.For construction water service from a fire hydrant, a
construction meter will be required. The meter
will be installed by the District with a District
supplied reduced pressure principle backflow device
(RP). Only one 2½-inch fire hydrant port per fire
hydrant shall be occupied by a construction meter at
one time.
3.For construction water service from a tee installed
below a fire hydrant, blow off greater than 4-inch,
or other lateral greater than 4-inch in size, a meter
of at least 4-inches in size will be required. The
meter will require the installation and testing of a
reduced pressure principle backflow device (RP)
provided by the customer. After the initial test, the
RP device will be subjected to repeat testing
annually by the customer and any time the device is
depressurized. All testing results must be submitted
to the District.
B.Construction water service from a fire hydrant shall
be limited to the following applications:
1.Filling of water trucks and drop tanks.
2.General construction requirements, such as backfill
and compaction, gunite and stucco application, and
block wall building.
Exhibit 2
31-2
3.Flushing of storm drains and sewer lines.
4.Filling, hydrotesting, chlorination, and flushing of
newly constructed potable and reclaimed water lines.
5.Filling, flushing, hydrotesting, and the initial
operational coverage testing of reclaimed waterirrigation systems. Service provided for this
application shall be limited to a maximum of 60
days.
6.Operation of landscape irrigation for theestablishment of vegetation on slopes or other planted
areas. Service provided for this application shall be
limited to a maximum of 180 days.
C.Construction service to construction trailers or
other temporary construction buildings may be
provided as follows:
1.Through a construction meter connected to the fire
hydrant nearest to the lot the trailer is placed on.
2.Where Item 1 above is not possible, through a
construction meter connected to appurtenances other
than a fire hydrant, such as a blow off.
D.If any unauthorized connection, disconnection or relocation
of a construction meter, or other connection device is made
by other than District employees, District may discontinue
further water service to the entire project and impose
penalties as set forth in Section 72.
E.Extensions to the time limits referenced in this section
may be made by the General Manager. Requests for time
extensions shall be made by the customer in writing.
F.Recycled Construction Water Service may be provided
as follows:
1.Through an irrigation meter connection to a 2-inch
recycled service lateral for the parcel proposed to be
irrigated with recycled water.
2.Through a 3-inch or larger meter connected to an
appropriate recycled appurtenance as approved by Otay
Water District.
3.Permitted use of construction recycled water shall
be limited to construction site dust control and
soil hydration as approved by Otay Water District.
31-3
4. Use of construction recycled water shall be in
accordance with the requirements of Section 26 “Water
Recycling Plan and Implementing Procedures” of the
Code of Ordinances.
31.03 FEES AND CHARGES FOR CONSTRUCTION METERS
A. Construction Water Service. Construction water service
shall be furnished to the property owner or the owner’s
authorized agent only and shall be provided under the
following conditions:
Requirement of Deposit. At the time application is
made for construction service, the customer shall
deposit with the District the amount set forth in
Appendix A, 31.03 A.1.
1. Delinquency. No construction meters shall be
furnished to any person with a delinquent account
with the District.
2. Refund of Deposit or Additional Payment. Upon
cancellation or termination of the construction
service, the District will refund the amount of
deposit remaining after making the following
deductions:
a) cost of installing, moving, and removing the
meter;
b) cost of repairing or replacing the meter, RP
device, fire hydrant, and/or any fittings
damaged or lost while in use; and
c) unpaid charges for water used or other applicable
charges.
3. Construction Meter Set-up & Removal. The charges to
set- up and remove a construction meter are set forth
in Appendix A, 31.03 A.4.
4. Construction Meter Move Fee. If a meter needs to
be moved from one location to another see Appendix
A., 31.03 A.5.
B. Rates for Construction Water Service. The minimum
category of service for Construction Water Service from a
hydrant shall be a meter size of 4-inches. Payment for
construction water service shall be in accordance with
rates and charges set forth in Section 25.03.
31.04 PAYMENT OF CAPACITY AND ANNEXATION FEES FOR CONSTRUCTION
METERS
31-4
A.Customers, whose property has been annexed into an
Improvement District, may elect to pay the capacity and
annexation fees in addition to the deposit amount shown in
Appendix A, 31.03 A.1.
B.Capacity and annexation fees for this type of water service
shall be calculated in accordance with Sections 9 and 28.
C.Payment for this type of water service shall be in
accordance with the rates and charges set forth in Section
25.03 D.7.
D.Customers electing this type of water service shall be
credited the number of equivalent dwelling units they have
previously purchased when the meter(s) is returned to the
District. The credit shall be applicable to permanent
meters purchased within the same subdivision or development
where the construction meter was used.
Section #Code #Fee Description Meter Size
9 9.04 A.1.District Annexation Processing Fee $970.30
9.04 B.
Annexation Fees for Water Annexations into Otay
Water District Boundaries
Districtwide
Annexation Fee
3/4"$2,454.95
1"$6,137.38
1-1/2"$12,274.75
2"$19,639.60
3"$39,279.20
4"$61,373.75
6"$122,747.50
8"$196,396.00
10"$282,319.25
9.04 C.4.
Annexation Fees for Annexations to Sewer
Improvement Districts per EDU $1,342.96
10 10.01 Waiver Request $50.00
23 23.04 Backflow Certification
- Second Notification $10.00
- Third Notification $25.00
- Third Notification (hand delivered)$45.00
- Reconnection $50.00
- Reconnection (if test performed with technician present)$150.00
- Initial Filing Fee (New applicants for addition
to the list of approved backflow prevention device
testers)$25.00
- Renewal Filing Fee (to remain on list of
approved backflow prevention device testers)Annually $10.00
25 25.03 A. Set-up Fees for Accounts $15.00
25 25.03 B.
Monthly MWD & CWA Fixed System
Charges (1)3/4"$16.33
1"$27.22
1-1/2"$54.42
2"$87.06
3"$190.45
4"$342.81
6"$761.79
8"$1,305.91
10"$2,067.69
Otay Water District
Appendix A
Charges
(1)Water billed beginning January 1, 2023, which may include water used December 2022.
Exhibit 3
Section #Code #Fee Description Meter Size Charges
25 25.03 C.1.
Domestic Residential Monthly Fixed System
Charges (1)3/4" $18.07
1" $22.47
1-1/2" $33.73
2" $47.04
25 25.03 C.2.
Multi-Residential Monthly Fixed System
Charges (1)3/4" $16.67
1" $20.14
1-1/2" $29.06
2" $39.58
3" $83.59
4" $140.85
6" $276.38
8" $426.72
10" $654.34
25 25.03 C.3.
Business and Commercial Monthly Fixed System
Charges (1)3/4" $18.22
1" $22.72
1-1/2" $34.22
2" $47.82
3" $101.62
4" $173.30
6" $348.50
8" $550.37
10" $850.11
25 25.03 C.4.3/4" $16.13
1" $19.24
1-1/2" $27.26
2" $36.69
3" $77.26
4" $129.48
6" $251.10
8" $383.41
10"$585.74
25 25.03 C.5.3/4" $16.97
1" $20.64
1-1/2" $30.06
2" $41.18
3" $87.08
4" $147.14
6" $290.36
8" $450.72
10"$692.32
Non-Public Irrigation and Commercial Agriculture
Monthly Fixed System Charges (1)
(1) Water billed beginning January 1, 2023, which may include water used December 2022.
Publicly Owned Monthly Fixed System
Charges (1)
Section #Code #Fee Description Meter Size Charges
25 25.03 C.6.3/4"$16.13
1"$19.24
1-1/2"$27.26
2"$36.69
3"$77.26
4"$129.48
25 25.03 C.7.3/4"$16.58
1"$19.98
1-1/2"$28.75
2"$39.09
3"$82.51
4"$138.91
6"$272.08
8"$419.37
10"$642.67
25 25.03 C.8.
3/4"$36.06
1"$48.83
1-1/2"$81.22
2"$119.74
3"$262.42
4"$458.00
6"$953.41
8"$1,547.17
10"$2,411.52
25 25.03 D.1.(b) Domestic Residential Water Rates (1)Unit Charge
0-9 $5.26
10-12 $5.71
13 or more $6.35
25 25.03 D.2.(b)
Multi-Residential Water Rates - Per
Dwelling Unit (1)0-9 $5.22
10-12 $5.65
13 or more $5.85
Public Irrigation Monthly Fixed System
Charges (1)
Construction Monthly Fixed System Charges (1)
Recycled Monthly Fixed System Charges (1)
(1)Water billed beginning January 1, 2023, which may include water used December 2022.
Section #Code #Fee Description Meter Size Charges
25 25.03 D.3.(b) Business and Commercial Water Rates (1)All Units $5.52
25 25.03 D.4.(c)
Non-Public Irrigation and Commercial Agriculture
Using Potable Water Rates (1)All Units $6.36
25 25.03 D.5.(b) Publicly-Owned Water Rates (1)All Units $6.08
25 25.03 D.6.(b) Public Irrigation Water Rates (1)All Units $6.94
25 25.03 D.7.(b) Construction Water Rates (1)All Units $6.32
25 25.03 D.8.(c)Recycled Non-Public Irrigation Water Rates (1)All Units $5.36
25 25.03 D.9.(c)Recycled Commercial Water Rates (1)All Units $4.92
25 25.03 D.10.(c)Recycled Public Irrigation Water Rates (1)All Units $5.47
25 25.03 D.11.(b)
Potable Interim Business and Commercial Water
Rates (1)All Units $11.04
25 25.03 D.12.(b)
Potable Interim Non-Public Irrigation and
Commercial Agriculture Water Rates (1)All Units $12.72
(1)Water billed beginning January 1, 2023, which may include water used December 2022.
Section #Code #Fee Description Meter Size Charges
25 25.03 D.13.(b) Tank Trucks Water Rates (1)All Units $6.32
25 25.03 D.14.(c)
Application Fee for Water Service Outside District
Boundaries $500.00
25 25.03 D.14.(d)
Water Rate for Service Outside District
Boundaries (1)All Units $12.16
25 25.03 D.15.(b)
Application Fee for Water Service Outside an
Improvement District $275.00
25 25.03 D.15.(c)
Water Rate for Service Outside Improvement
District (1)All Units $12.16
25 25.03 D.16.(c) Fire Service Monthly Charge 3/4"$2.60
1"$2.68
1-1/2"$2.94
2"$3.38
3"$4.99
4"$7.75
6"$17.69
8"$34.83
10"$60.61
25 25.03 E.1.Energy Charges for Pumping Potable Water (1)
Per 100 ft of lift
over 450 ft per
unit $0.068
25 25.03 E.2.
Energy Charges for Pumping Recycled
Water (1)
Per 100 ft of lift
over 450 ft per
unit $0.077
25 25.04 A.Deposits for Non-Property Owners 3/4"$100.00
1"$200.00
1-1/2"$250.00
2"$400.00
3"$1,000.00
4"$1,350.00
6"$3,300.00
8"$7,000.00
10"$10,000.00
(1)Water billed beginning January 1, 2023, which may include water used December 2022.
Section #Code #Fee Description Meter Size Charges
28 28.01 B.1.Capacity Fees and Zone Charge
Districtwide
Capacity Fee
- All IDs excluding Triad 3/4"$12,937.69
1"$32,344.23
1-1/2"$64,688.45
2"$103,501.52
3"$207,003.04
4"$323,442.25
6"$646,884.50
8"$1,035,015.20
10"$1,487,834.35
- TRIAD 3/4"$9,703.27
1"$24,258.18
1 -1/2"$48,516.35
2"$77,626.16
3"$155,252.32
4"$242,581.75
6"$485,163.50
8"$776,261.60
10"$1,115,876.05
28 28.02 Installation and Water Meter Charges Meter Size Meter Cost Installation Total
Meter
Box/Vault
(if Needed)
- Potable (Non-Irrigation)3/4" x 7.5"$275.63 $130.80 $406.43 $111.05
3/4" x 9"$293.47 $130.80 $424.27 $111.05
1"$355.69 $130.80 $486.49 $111.05
1.5"$578.13 $130.80 $708.93 $251.74
2"$828.40 $130.80 $959.20 $251.74
3"$2,581.62 $787.54 $3,369.16 $4,490.59
4"$4,483.85 $787.54 $5,271.39 $4,490.59
6"$7,744.83 $1,243.98 $8,988.81 $4,490.59
8"$9,676.59 $1,907.52 $11,584.11 $6,442.08
10"$13,916.75 $1,907.52 $15,824.27 $6,442.08
Section #Code #Fee Description Meter Size Charges
28 28.02 Meter Cost Installation Total
Meter
Box/Vault
(if Needed)
- Potable/Recycled Irrigation 3/4" x 7.5"$275.63 $130.80 $406.43 $283.00
3/4" x 9"$293.47 $130.80 $424.27 $283.00
1"$355.69 $130.80 $486.49 $283.00
1.5"$578.13 $130.80 $708.93 $283.00
2"$828.40 $130.80 $959.20 $283.00
3"$1,786.74 $787.54 $2,574.28 $4,490.59
4"$3,478.50 $787.54 $4,266.04 $4,490.59
6"$6,262.44 $1,243.98 $7,506.42 $4,490.59
8"$8,342.69 $1,907.52 $10,250.21 $6,442.08
10"$11,838.91 $1,907.52 $13,746.43 $6,442.08
- Combined Fire and Domestic 4"$10,667.48 $787.54 $11,455.02 $4,490.59
6"$14,197.49 $1,243.98 $15,441.47 $4,490.59
8"$20,642.12 $1,907.52 $22,549.64 $6,442.08
10"$28,169.69 $1,907.52 $30,077.21 $6,442.08
31 31.03 A.1.Requirement of Deposit for Temporary Meters 3/4"$156.85
1"$184.78
1-1/2"$379.62
2"$2,046.00
4"$1,986.00
6"$2,465.00
- Construction Trailer Temporary Meter 2"$2,046.00
- Tank Truck Temporary Meter
(Ordinance No. 372)2"$850.00
31 31.03 A.4.Temporary Meter Install & Removal 3/4" - 4" (on hydrant)$150.00
4" - 6"$806.00
8" - 10"Actual Cost
31 31.03 A.5.
Temporary Meter Move Fee
(includes backflow certification)3/4" - 4"(on hydrant)$150.00
4" - 6"$806.00
8" - 10"Actual Cost
33 33.07 A.Customer Request for Meter Test (Deposit)5/8", 3/4" & 1"$60.00
1-1/2" & 2 "$120.00
3" & Larger $300.00
Installation and Water Meter Charges (continued)
Section #Code #Fee Description Meter Size Charges
34 34.01 D.2. Returned Check Charges $25.00
34 34.02 C Meter Lock Charge $50.00
53 53.03 A.1.Sewer Capacity Fee within an ID $7,006.35
53 53.03 A.2.Sewer Capacity Fee per EDU outside an ID $9,691.47
53 53.03 B.1.Sewer Connection Fee - Russell Square $7,500.00
53 53.03 B.2.Monthly Sewer Service Charge - Russell Square $200.00
53 53.10 & 11 Set-up Fees for Accounts $15.00
53 53.10 Residential Sewer Rates (2)
Rate multiplied
by 3-year winter
average units $3.25
53 53.10
Residential Monthly Fixed Sewer System
Charges (2)5/8", 3/4" & larger $18.13
53 53.10 A.4.Residential Sewer Without Consumption History 5/8", 3/4" & larger $48.81
53 53.10 B.2.Multi-Residential Sewer Rates (2)
Rate multiplied
by 3-year winter
average units $3.25
53 53.10 B.2.
Multi-Residential Monthly Fixed Sewer System
Charges (2).75"$18.13
1"$45.30
1.5"$90.58
2"$144.92
3"$271.74
4"$452.90
6"$905.79
8" $1,449.29
10"$2,083.35
(2) Sewer billed beginning January 1, 2023.
Section #Code #Fee Description Meter Size Charges
53 53.10 B.3.
Monthly Multi-Residential Sewer Rates without
Consumption History (2)Per dwelling unit $21.82
53 53.11 Commercial and Industrial Sewer Rates
Rate
multiplied by Low Strength $3.25
annual avg.Medium Strength $3.69
units High Strength $5.20
53 53.11
Commercial and Industrial Monthly Fixed Sewer
System Charges (2).75"$18.13
1"$45.30
1.5"$90.58
2"$144.92
3"$271.74
4"$452.90
6"$905.79
8"$1,449.29
10"$2,083.35
60 60.03
Issuance of Availability Letters for Water and/or
Sewer Service $75.00
72 72.04 A.1.
Locking or Removing Damaged or Tampered
Meters
- To Pull and Reset Meter 3/4" - 2"$200.00
- Broken Curbstop or Tabs 3/4" - 1"Actual Cost
- If Customer uses Jumper 3/4" - 1"Actual Cost
- Broken Lock/Locking Device 3/4" - 1"$68.00
- Broken Curbstop or Tabs 1.5" - 2"Actual Cost
- To Pull and Reset Meter 3"Actual Cost
- To Pull and Reset Meter 4"Actual Cost
- To Pull and Reset Meter 6"Actual Cost
- To Pull and Reset Meter 8"Actual Cost
- To Pull and Reset Meter 10"Actual Cost
72 72.05 D. Type I Fine
- First Violation $100.00
- Second Violations $200.00
- Third or each additional violation of that same
ordinance or requirement within a twelve-month
period $500.00
(2)Sewer billed beginning January 1, 2023.
Section #Code #Fee Description Meter Size Charges
72 72.05 D. Type II Fine $5,000.00
Type III Fine $500.00
Type IV Fine $500.00
State Water
Code
#71630 & Annual Board
Resolution #4142
Water Availability/Standby Annual Special
Assessment Charge $10.00
$30.00
$3.00
$3.00
State Water
Code
#71630 & Annual Board
Resolution #4142
Sewer Availability/Standby Annual Special
Assessment Charge $10.00
$30.00
Annual
Board
Resolution General Obligation Bond Annual Tax Assessment $0.005
Policies
5B Copies of Identifiable Public Records $0.20/page
54 Late Payment Charge
5% of
Delinquent
Balance
54 Lien Processing Fee $50.00
54 Delinquent Tax Roll Fee $40.00
54 Delinquency Mailed Notice $5.00
The cost for all other copy sizes is
the direct cost of duplication.
Per acre I.D. 18
8 1/2" x 11"
Per $1000 of assessed value for
I.D. 27
Per acre in I.D. 22
Less than one acre
I.D. 18
Will not exceed per each day the
violation is identified or continues.
Less than one-acre Outside I.D.
and greater than one mile from
District facilities.
Per acre for outside I.D. & greater
than one mile from District
facilities.
Fine up to amount specified per
each day the violation is identified
or continues.
Less than one-acre all I.D.s &
Outside an I.D.
Fine up to amount specified per
each day the violation is identified
or continues.
Section #Code #Fee Description Meter Size
9 9.04 A.1.District Annexation Processing Fee $970.30
9.04 B.
Annexation Fees for Water Annexations into Otay
Water District Boundaries
Districtwide
Annexation Fee
3/4"$2,454.95
1"$6,137.38
1-1/2"$12,274.75
2"$19,639.60
3"$39,279.20
4"$61,373.75
6"$122,747.50
8"$196,396.00
10"$282,319.25
9.04 C.4.
Annexation Fees for Annexations to Sewer
Improvement Districts per EDU $1,342.96
10 10.01 Waiver Request $50.00
23 23.04 Backflow Certification
- Second Notification $10.00
- Third Notification $25.00
- Third Notification (hand delivered)$60.00
- Reconnection $60.00
- Reconnection (if test performed with technician present)$180.00
- Initial Filing Fee (New applicants for addition
to the list of approved backflow prevention device
testers)$25.00
- Renewal Filing Fee (to remain on list of
approved backflow prevention device testers)Annually $10.00
25 25.03 A. Set-up Fees for Accounts $15.00
25 25.03 B.
Monthly MWD & CWA Fixed System
Charges (1)3/4"$16.33
1"$27.22
1-1/2"$54.42
2"$87.06
3"$190.45
4"$342.81
6"$761.79
8"$1,305.91
10"$2,067.69
Otay Water District
Appendix A
Charges
(1)Water billed beginning January 1, 2023, which may include water used December 2022.
Exhibit 4
Section #Code #Fee Description Meter Size Charges
25 25.03 C.1.
Domestic Residential Monthly Fixed System
Charges (1)3/4"$18.07
1"$22.47
1-1/2"$33.73
2"$47.04
25 25.03 C.2.
Multi-Residential Monthly Fixed System
Charges (1)3/4"$16.67
1"$20.14
1-1/2"$29.06
2"$39.58
3"$83.59
4"$140.85
6"$276.38
8"$426.72
10"$654.34
25 25.03 C.3.
Business and Commercial Monthly Fixed System
Charges (1)3/4"$18.22
1"$22.72
1-1/2"$34.22
2"$47.82
3"$101.62
4"$173.30
6"$348.50
8"$550.37
10"$850.11
25 25.03 C.4.3/4"$16.13
1"$19.24
1-1/2"$27.26
2"$36.69
3"$77.26
4"$129.48
6"$251.10
8"$383.41
10"$585.74
25 25.03 C.5.3/4"$16.97
1"$20.64
1-1/2"$30.06
2"$41.18
3"$87.08
4"$147.14
6"$290.36
8"$450.72
10"$692.32
Publicly Owned Monthly Fixed System
Charges (1)
Non-Public Irrigation and Commercial Agriculture
Monthly Fixed System Charges (1)
(1)Water billed beginning January 1, 2023, which may include water used December 2022.
Section #Code #Fee Description Meter Size Charges
25 25.03 C.6.3/4"$16.13
1"$19.24
1-1/2"$27.26
2"$36.69
3"$77.26
4"$129.48
25 25.03 C.7.3/4"$16.58
1"$19.98
1-1/2"$28.75
2"$39.09
3"$82.51
4"$138.91
6"$272.08
8"$419.37
10"$642.67
25 25.03 C.8.
3/4"$36.06
1"$48.83
1-1/2"$81.22
2"$119.74
3"$262.42
4"$458.00
6"$953.41
8"$1,547.17
10"$2,411.52
25 25.03 D.1.(b) Domestic Residential Water Rates (1)Unit Charge
0-9 $5.26
10-12 $5.71
13 or more $6.35
25 25.03 D.2.(b)
Multi-Residential Water Rates - Per
Dwelling Unit (1)0-9 $5.22
10-12 $5.65
13 or more $5.85
(1)Water billed beginning January 1, 2023, which may include water used December 2022.
Recycled Monthly Fixed System Charges (1)
Public Irrigation Monthly Fixed System
Charges (1)
Construction Monthly Fixed System Charges (1)
Section #Code #Fee Description Meter Size Charges
25 25.03 D.3.(b) Business and Commercial Water Rates (1)All Units $5.52
25 25.03 D.4.(c)
Non-Public Irrigation and Commercial Agriculture
Using Potable Water Rates (1)All Units $6.36
25 25.03 D.5.(b) Publicly-Owned Water Rates (1)All Units $6.08
25 25.03 D.6.(b) Public Irrigation Water Rates (1)All Units $6.94
25 25.03 D.7.(b) Construction Water Rates (1)All Units $6.32
25 25.03 D.8.(c)Recycled Non-Public Irrigation Water Rates (1)All Units $5.36
25 25.03 D.9.(c)Recycled Commercial Water Rates (1)All Units $4.92
25 25.03 D.10.(c)Recycled Public Irrigation Water Rates (1)All Units $5.47
25 25.03 D.11.(b)
Potable Interim Business and Commercial Water
Rates (1)All Units $11.04
25 25.03 D.12.(b)
Potable Interim Non-Public Irrigation and
Commercial Agriculture Water Rates (1)All Units $12.72
(1) Water billed beginning January 1, 2023, which may include water used December 2022.
Section #Code #Fee Description Meter Size Charges
25 25.03 D.13.(b) Tank Trucks Water Rates (1)All Units $6.32
25 25.03 D.14.(c)
Application Fee for Water Service Outside District
Boundaries $500.00
25 25.03 D.14.(d)
Water Rate for Service Outside District
Boundaries (1)All Units $12.16
25 25.03 D.15.(b)
Application Fee for Water Service Outside an
Improvement District $275.00
25 25.03 D.15.(c)
Water Rate for Service Outside Improvement
District (1)All Units $12.16
25 25.03 D.16.(c) Fire Service Monthly Charge 3/4"$2.60
1"$2.68
1-1/2"$2.94
2"$3.38
3"$4.99
4"$7.75
6"$17.69
8"$34.83
10"$60.61
25 25.03 E.1.Energy Charges for Pumping Potable Water (1)
Per 100 ft of lift
over 450 ft per
unit $0.068
25 25.03 E.2.
Energy Charges for Pumping Recycled
Water (1)
Per 100 ft of lift
over 450 ft per
unit $0.077
25 25.04 A.Deposits for Non-Property Owners 3/4"$150.00
1"$250.00
1-1/2"$300.00
2"$450.00
3"$1,000.00
4"$1,350.00
6"$3,300.00
8"$7,000.00
10"$10,000.00
(1)Water billed beginning January 1, 2023, which may include water used December 2022.
Section #Code #Fee Description Meter Size Charges
28 28.01 B.1.Capacity Fees and Zone Charge
Districtwide
Capacity Fee
- All IDs excluding Triad 3/4"$12,937.69
1"$32,344.23
1-1/2"$64,688.45
2"$103,501.52
3"$207,003.04
4"$323,442.25
6"$646,884.50
8"$1,035,015.20
10"$1,487,834.35
- TRIAD 3/4"$9,703.27
1"$24,258.18
1 -1/2"$48,516.35
2"$77,626.16
3"$155,252.32
4"$242,581.75
6"$485,163.50
8"$776,261.60
10"$1,115,876.05
28 28.02 Installation and Water Meter Charges Meter Size Meter Cost Installation Total
Meter
Box/Vault
(if Needed)
- Potable (Non-Irrigation)3/4" x 7.5"$275.63 $130.80 $406.43 $111.05
3/4" x 9"$293.47 $130.80 $424.27 $111.05
1"$355.69 $130.80 $486.49 $111.05
1.5"$578.13 $130.80 $708.93 $251.74
2"$828.40 $130.80 $959.20 $251.74
3"$2,581.62 $787.54 $3,369.16 $4,490.59
4"$4,483.85 $787.54 $5,271.39 $4,490.59
6"$7,744.83 $1,243.98 $8,988.81 $4,490.59
8"$9,676.59 $1,907.52 $11,584.11 $6,442.08
10"$13,916.75 $1,907.52 $15,824.27 $6,442.08
Section #Code #Fee Description Meter Size Charges
28 28.02 Meter Cost Installation Total
Meter
Box/Vault
(if Needed)
- Potable/Recycled Irrigation 3/4" x 7.5"$275.63 $130.80 $406.43 $283.00
3/4" x 9"$293.47 $130.80 $424.27 $283.00
1"$355.69 $130.80 $486.49 $283.00
1.5"$578.13 $130.80 $708.93 $283.00
2"$828.40 $130.80 $959.20 $283.00
3"$1,786.74 $787.54 $2,574.28 $4,490.59
4"$3,478.50 $787.54 $4,266.04 $4,490.59
6"$6,262.44 $1,243.98 $7,506.42 $4,490.59
8"$8,342.69 $1,907.52 $10,250.21 $6,442.08
10"$11,838.91 $1,907.52 $13,746.43 $6,442.08
- Combined Fire and Domestic 4"$10,667.48 $787.54 $11,455.02 $4,490.59
6"$14,197.49 $1,243.98 $15,441.47 $4,490.59
8"$20,642.12 $1,907.52 $22,549.64 $6,442.08
10"$28,169.69 $1,907.52 $30,077.21 $6,442.08
31 31.03 A.1.Requirement of Deposit for Temporary Meters 3/4"$156.85
1"$184.78
1-1/2"$379.62
2"$2,046.00
4"$1,986.00
6"$2,465.00
- Construction Trailer Temporary Meter 2"$2,685.00
- Tank Truck Temporary Meter
(Ordinance No. 372)2"$1,000.00
31 31.03 A.4.Temporary Meter Install & Removal 3/4" - 4" (on hydrant)$240.00
4" - 6"$960.00
8" - 10"Actual Cost
31 31.03 A.5.
Temporary Meter Move Fee
(includes backflow certification)3/4" - 4"(on hydrant)$180.00
4" - 6"$960.00
8" - 10"Actual Cost
33 33.07 A.Customer Request for Meter Test (Deposit)5/8", 3/4" & 1"$120.00
1-1/2" & 2 "$200.00
3" & Larger $400.00
Installation and Water Meter Charges (continued)
Section #Code #Fee Description Meter Size Charges
34 34.01 D.2. Returned Check Charges $25.00
34 34.02 C Meter Lock Charge $60.00
53 53.03 A.1.Sewer Capacity Fee within an ID $7,006.35
53 53.03 A.2.Sewer Capacity Fee per EDU outside an ID $9,691.47
53 53.03 B.1.Sewer Connection Fee - Russell Square $7,500.00
53 53.03 B.2.Monthly Sewer Service Charge - Russell Square $200.00
53 53.10 & 11 Set-up Fees for Accounts $15.00
53 53.10 Residential Sewer Rates (2)
Rate multiplied
by 3-year winter
average units $3.25
53 53.10
Residential Monthly Fixed Sewer System
Charges (2)5/8", 3/4" & larger $18.13
53 53.10 A.4.Residential Sewer Without Consumption History 5/8", 3/4" & larger $48.81
53 53.10 B.2.Multi-Residential Sewer Rates (2)
Rate multiplied
by 3-year winter
average units $3.25
53 53.10 B.2.
Multi-Residential Monthly Fixed Sewer System
Charges (2).75"$18.13
1"$45.30
1.5"$90.58
2"$144.92
3"$271.74
4"$452.90
6"$905.79
8"$1,449.29
10"$2,083.35
(2)Sewer billed beginning January 1, 2023.
Section #Code #Fee Description Meter Size Charges
53 53.10 B.3.
Monthly Multi-Residential Sewer Rates without
Consumption History (2)Per dwelling unit $21.82
53 53.11 Commercial and Industrial Sewer Rates
Rate
multiplied by Low Strength $3.25
annual avg.Medium Strength $3.69
units High Strength $5.20
53 53.11
Commercial and Industrial Monthly Fixed Sewer
System Charges (2).75"$18.13
1"$45.30
1.5"$90.58
2"$144.92
3"$271.74
4"$452.90
6"$905.79
8"$1,449.29
10"$2,083.35
60 60.03
Issuance of Availability Letters for Water and/or
Sewer Service $75.00
72 72.04 A.1.
Locking or Removing Damaged or Tampered
Meters
- To Pull and Reset Meter 3/4" - 2"$250.00
- Broken Curbstop or Tabs 3/4" - 1"Actual Cost
- If Customer uses Jumper 3/4" - 1"Actual Cost
- Broken Lock/Locking Device 3/4" - 1"$80.00
- Broken Curbstop or Tabs 1.5" - 2"Actual Cost
- To Pull and Reset Meter 3"Actual Cost
- To Pull and Reset Meter 4"Actual Cost
- To Pull and Reset Meter 6"Actual Cost
- To Pull and Reset Meter 8"Actual Cost
- To Pull and Reset Meter 10"Actual Cost
72 72.05 D. Type I Fine
- First Violation $100.00
- Second Violations $200.00
- Third or each additional violation of that same
ordinance or requirement within a twelve-month
period $500.00
(2)Sewer billed beginning January 1, 2023.
Section #Code #Fee Description Meter Size Charges
72 72.05 D. Type II Fine $5,000.00
Type III Fine $500.00
Type IV Fine $500.00
State Water
Code
#71630 & Annual Board
Resolution #4142
Water Availability/Standby Annual Special
Assessment Charge $10.00
$30.00
$3.00
$3.00
State Water
Code
#71630 & Annual Board
Resolution #4142
Sewer Availability/Standby Annual Special
Assessment Charge $10.00
$30.00
Annual
Board
Resolution General Obligation Bond Annual Tax Assessment $0.005
Policies
5B Copies of Identifiable Public Records $0.20/page
54 Late Payment Charge
5% of
Delinquent
Balance
54 Lien Processing Fee $55.00
54 Delinquent Tax Roll Fee $45.00
54 Delinquency Mailed Notice $5.00
Will not exceed per each day the
violation is identified or continues.
Less than one-acre Outside I.D.
and greater than one mile from
District facilities.
Per acre for outside I.D. & greater
than one mile from District
facilities.
Fine up to amount specified per
each day the violation is identified
or continues.
Less than one-acre all I.D.s &
Outside an I.D.
Fine up to amount specified per
each day the violation is identified
or continues.
Per acre in I.D. 22
Less than one acre
I.D. 18
The cost for all other copy sizes is
the direct cost of duplication.
Per acre I.D. 18
8 1/2" x 11"
Per $1000 of assessed value for
I.D. 27
Section #Code #Fee Description Meter Size Charges
54 Delinquency Tag $25.00
Page 1 of 2
RESOLUTION NO.4434
A RESOLUTION OF THE BOARD OF DIRECTORS OF
THE OTAY WATER DISTRICT AMENDING
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS POLICY NO. 54 OF THE
DISTRICT’S CODE OF ORDINANCES
WHEREAS, the Otay Water District Board of Directors have
been presented with an amended Discontinuation of Water Service
for Delinquent Accounts Policy No. 54 (Policy No. 54) of the
District’s Code of Ordinances for the financial management of
the Otay Water District; and
WHEREAS, the amended Policy No. 54 has been reviewed and
considered by the Board, and it is in the interest of the
District to adopt the amended Policy No. 54; and
WHEREAS, the strike-through copy of the proposed policy is
attached as Exhibit A to this resolution; and
NOW, THEREFORE, BE IT RESOLVED, DETERMINED AND ORDERED by
the Board of Directors of the Otay Water District that the
amended Policy No. 54, incorporated herein as Exhibit B, is
hereby adopted.
PASSED, APPROVED AND ADOPTED by the Board of Directors of
Otay Water District at a board meeting held this 5th day of
July, 2023, by the following vote:
Ayes:
Noes:
Abstain:
Absent:
Attachment C
Page 2 of 2
________________________
President
ATTEST:
____________________________
District Secretary
OTAY WATER DISTRICT
BOARD OF DIRECTORS POLICY
Subject Policy
Number
Date
Adopted
Date
Revised
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS
54 11/06/19 7/5/2023
Page 1 of 8
I.PURPOSE
This Discontinuation of Water Service for Delinquent Accounts Policy
(Policy) has been established to adhere to the laws regarding
discontinuation of water service for residential customers due to non-
payment of their water bill as required by Government Code § 60370 et
seq. and Health & Safety Code § 116900 et seq. (California Senate Bill
No. 998).
II.BACKGROUND
California Senate Bill No. 998 requires an urban or community water
system, that supplies water to more than 200 service connections, to
have a written policy that provides for discontinuation of residential
water service for nonpayment. In the event that a water bill becomes
delinquent, the District will apply this Policy for the collection of
delinquent accounts, including notifications, fee assignments, and
discontinuation of service. The District can be contacted by phone at
(619)670-2222 to discuss options for avoiding discontinuation of water
service for nonpayment under the terms of this policy.
III.POLICY
A.ISSUANCE, DUE DATE, AND FINAL PAYMENT DATE OF STATEMENT OF CHARGES
FOR SERVICE
1.Issuance of Statements. Statements for water service or
other charges will be mailed or presented as soon as
practicable after the water meter has been read and the
applicable charges have been determined.
2.Due Date. Each statement issued by the District for such
charges shall be due and payable on the date of mailing or
other presentation to the customer.
3.Final Payment Date. All charges in each statement must be
paid on or before the final payment date shown on the
statement, which shall be at least 20 calendar days
following the date of mailing or presentation of the
statement.
4.Payment of Charges.
a.Place of Payment. Payments shall not be credited to a
customer's account until cash, check, credit card, draft,
electronic funds transfer, money order, or any other
Exhibit A
OTAY WATER DISTRICT
BOARD OF DIRECTORS POLICY
Subject Policy
Number
Date
Adopted
Date
Revised
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS
54 11/06/19 7/5/2023
Page 2 of 8
acceptable form of payment that will be honored by a bank,
has been received by the District at the District business
office during regular office hours. Deposit of payment in
the mail or at a location other than the District business
office shall not be credited to a customer's account until
it is received at the business office.
b. Returned Check Charges. A returned payment charge (see
Appendix A, 34.01 D.2. for charge) shall be added to a
customer's account in each instance where payment has been
made to the District with a check, draft, credit card, or
any other acceptable form of payment that has not been
honored upon presentment to the bank upon which it is drawn.
B. DELINQUENT ACCOUNTS
1. For Non-Payment of Charges. If full payment of a statement
for a water service account is not received at the District
business office on or before the final payment date, the
account shall become delinquent on the day following the
final payment date.
2. Late Payment Charge. A late payment charge (see Appendix A,
policy 54 for charge) shall be added to a delinquent account
as of the date the account becomes delinquent, and such
charge(s) shall become an inseparable part of the amount due
as of that time. A late payment charge shall not be added
to any account that has no outstanding delinquencies.
3. Notice of Delinquency. A Delinquency Notice shall be mailed
to each customer whose account is delinquent. The
Delinquency Notice shall notify the customer that service
will be turned off and discontinued unless payment is made.
The Delinquency Notice shall indicate the amount due,
including late payment charges, and that the total amount
must be paid within thirty (30) calendar days from the date
of mailing or presentation of the Delinquency Notice to the
customer, or service will be discontinued.
4. Record of Delinquent Accounts. The District maintains
records of delinquent accounts. Each year one delinquency
shall be removed from the record of each account that has
one or more delinquencies.
5. Partial Payment on Delinquent Account. A partial payment on
a delinquent account may be accepted and credited to a
customer's account. However, the partial payment shall not
cause removal of the account from a delinquent status and
OTAY WATER DISTRICT
BOARD OF DIRECTORS POLICY
Subject Policy
Number
Date
Adopted
Date
Revised
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS
54 11/06/19 7/5/2023
Page 3 of 8
furthermore, the partial payment shall not preclude the
meter from being turned off for delinquency.
6.Financial Arrangements for Delinquent Accounts.
a.Continuation of Service. The General Manager, Chief
Financial Officer, or any person delegated by the General
Manager, may authorize continuation of service for a
delinquent account if financial arrangements, satisfactory
to the District, have been established.
b.Requirement of Deposit Due to Repeated Delinquencies.
If payments on a customer account have become delinquent
five or more times, or if a meter has been turned off three
or more times for non-payment of charges, the General
Manager, Chief Financial Officer, or any person delegated by
the General Manager, shall be authorized to require the
customer to make a deposit with the District in cash, or any
other form satisfactory to the General Manager. The deposit
amount shall be established at the discretion of the General
Manager and the Chief Financial Officer but shall not exceed
two times the highest monthly bill during the twelve (12)
months preceding the date of demand for a deposit.
i.Handling of Deposit. A deposit for a delinquent
account shall not earn interest and shall only be
applied to reduce or satisfy amounts due the
District in the event of termination of service.
A deposit does not constitute payment for service
bills and the customer shall be required to comply
with bill payment requirements to continue
receiving service.
ii.Refund of Deposit. A deposit required under this
Section shall be refunded to the customer as
provided in Section 25.04.A.
7.Liens against Property for Delinquent Charges
Upon written notice to the property owner, a lien against the
property may be secured for unpaid bills. One or both of the
following lien procedures may apply:
a.Judgement Lien. In case any charges for water or other
services remain unpaid, the amount of the unpaid charges may
in the discretion of the District be secured at any time by
filing for recording in the office of the county recorder, a
OTAY WATER DISTRICT
BOARD OF DIRECTORS POLICY
Subject Policy
Number
Date
Adopted
Date
Revised
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS
54 11/06/19 7/5/2023
Page 4 of 8
certificate specifying the amount of such charges and the
name and address of the person liable therefor. The lien
acquired thereby shall attach to all property within the
County that is owned or thereafter acquired by the person
with the delinquent account. Such lien shall have the force,
priority, and effect of a judgment lien, and shall continue
for 10 years from the filing date, unless released or
discharged sooner. The lien may be extended, within 10 years
from the filing of the certificate or within 10 years from
the date of the last extension of the lien, by filing a new
certificate in the office of the county recorder. A lien
processing fee will be applied to any account against which
a lien is filed (see Appendix A, policy 54 for charge).
b.Tax Lien. Any unpaid charges or fees that are at least
60 days past due on July 1, may become part of the annual
taxes levied upon the property upon which service is
provided. In addition, if the charges remain unpaid by July
1, the outstanding charges, plus a delinquent tax roll fee
(see Appendix A, policy 54 for the charge) will be added to
the “secure tax roll” of the County of San Diego for
collection.
These lien procedures shall be in addition to any termination of
service procedures.
8.Termination and Reinstatement of Water Service for Delinquent
Accounts
a.Termination of Service. If payment is not made in
accordance with a Delinquency Notice, and the account
remains unpaid for at least 60 days, residential service may
be discontinued. The water meter or meters for said
delinquent account may be turned off and locked.
i.The District shall contact the customer(s) named
on the account by telephone or written notice no
less than seven (7) business days before
discontinuation of termination service. A mailed
delinquency notice fee will be charged(see
Appendix A, policy 54 for charge)to the bill for a
written notice mailed to the customer.
ii.The District shall make a reasonable, good faith
effort to contact an adult person residing at the
premises identified on the account by telephone or
in person, at least 48 hours prior to any
termination of service. A delinquency tag fee
OTAY WATER DISTRICT
BOARD OF DIRECTORS POLICY
Subject Policy
Number
Date
Adopted
Date
Revised
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS
54 11/06/19 7/5/2023
Page 5 of 8
will be charged (see Appendix A, policy 54 for
charge) to the bill for a contact made in person.
b.Procedures for Occupants or Tenants to Become Customers
of the District
i.Scope. This section only applies when a property
owner, landlord, manager, or operator of a
residential service address is listed as the
customer of record and has been issued a notice of
intent to discontinue water service due to
nonpayment.
ii.Where an owner or manager is listed by the Dis-
trict as the customer of record of the service,
the District shall, in good faith, make every
effort to inform the actual users of the services
when the account is in arrears by means of a
Notice of Termination of Service that service will
be terminated in ten days.
iii.Agreement to District Terms and Conditions of
Service. The District will make service available
to the actual residential occupants if each
occupant agrees to the terms and conditions of
service and meets the requirements of the
District’s rules and regulations. Notwithstanding,
if one or more of the occupants are willing and
able to assume responsibility for the subsequent
charges to the account to the satisfaction of the
District, the District will make service available
to the occupants who have met those requirements.
iv.Verification of Tenancy. In order for the amount
due on the delinquent account to be waived, an
occupant who becomes a customer will verify that
the delinquent account customer of record is or
was the landlord, manager, or agent of the
dwelling. Verification may include, but is not
limited to, a lease or rental agreement, rent
receipts, a government document indicating that
the occupant is renting the property, or
information disclosed pursuant to Section 1962 of
the Civil Code, at the discretion of the District.
c.Residential water service shall not be terminated for
non-payment in any of the following situations:
OTAY WATER DISTRICT
BOARD OF DIRECTORS POLICY
Subject Policy
Number
Date
Adopted
Date
Revised
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS
54 11/06/19 7/5/2023
Page 6 of 8
i. During an investigation by the District of a
customer dispute or complaint. Any residential
customer who has initiated a complaint or
requested an investigation within five days of
receiving the disputed bill or who has, within 13
days of the mailing of the notice that the
customer's service will be terminated for non-
payment, or made a request for extension of the
payment period of a bill asserted to be beyond the
means of the customer to pay in full during the
normal period for payment, shall be given an
opportunity for a review by the General Manager,
Chief Financial Officer, or any person designated
by the General Manager. The review shall include
consideration of whether the customer shall be
permitted to amortize the unpaid balance of the
account over a reasonable period of time, not to
exceed 12 months. No termination of service shall
be affected for any customer who complies with an
amortization agreement, if the customer also keeps
the account current as charges accrue in each
subsequent billing period.
Any customer, whose complaint or request for an
investigation has resulted in an adverse
determination by the District, may appeal the
determination to the Board.
ii. When a customer has been granted an extension of
the period for payment of a bill.
iii. In addition, the District will not terminate water
service if all the following conditions are met:
1. The customer, or a tenant of the customer,
submits certification from a primary care
provider, as that term is defined in
subparagraph (A) of paragraph (1) of
subdivision (b) of Section 14088 of the Welfare
and Institutions Code, that discontinuation of
water service would be life threatening or pose
a serious threat to the health and safety of a
resident of the premises; and
a. The customer is financially unable to pay
within a normal billing cycle. This can be shown
by either:
OTAY WATER DISTRICT
BOARD OF DIRECTORS POLICY
Subject Policy
Number
Date
Adopted
Date
Revised
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS
54 11/06/19 7/5/2023
Page 7 of 8
Demonstrating that someone in the household is
a recipient of one of the following programs:
•CalWorks
•CalFresh
•General assistance
•Medi-Cal
•Supplemental Security Income/State
Supplementary Payment Program
•California Special Supplemental Nutrition
Program for Women, Infants, and Children
•Or declaring under penalty of perjury that
household income is less than 200% of the
federal poverty level; and
b. The customer is willing to enter into an
alternative payment arrangement, including an
extension, amortization, or alternative payment
schedule with respect to the delinquent charges.
c. For customers who meet conditions a. and b.
above, the District will offer one of the
following options, to be selected by the
District in its discretion: (i) an extension for
payment, (ii) amortization of the outstanding
balance or (iii) an alternative payment
schedule.
d. Termination of service.
1.If the customer fails to comply with an
amortization agreement, alternative payment
schedule, payment extension for 60 days or
more, or if the customer does not pay his or
her current residential service charges for
at least 60 days, residential service may be
discontinued no sooner than five (5) business
days after the District posts a final notice
of intent to disconnect services in a
prominent and conspicuous location at the
property. A delinquency tag fee will be
charged (see Appendix A, policy 54 for
OTAY WATER DISTRICT
BOARD OF DIRECTORS POLICY
Subject Policy
Number
Date
Adopted
Date
Revised
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS
54 11/06/19 7/5/2023
Page 8 of 8
charge) to the bill for a contact made in
person.
2.Termination of service shall not occur
on any Friday, Saturday, Sunday, legal
holiday, or at any time during which the
business offices of the District are not open
to the public.
d.Reinstatement of Service. Reinstatement of service
will occur during normal business hours of Monday through
Friday 8:00am and 5:00pm. Water service terminated for
delinquency may not be reinstated until all amounts due and
payable, including late payment charges and lock charges,
have been paid at the District business office, or unless
credit arrangements satisfactory to the District have been
made. Accounts that have payments received at the District
office after 4:30pm may not have service restored until the
next business day.
e.Meter Lock Charge. A lock charge will be assessed to
any account that has been terminated for non-payment. The
charge to terminate service is set forth in Appendix A,
34.02 C.
References
A. California Water Code div. 1, ch. 1, § 106.3
B. California Health & Safety Code, div. 104, part 2, ch. 6,
§ 116900 et seq. (SB 998 [2018])
C. California Government Code, tit. 6, div. 1, § 60370 et seq.
D. California Civil Code div. 3, part 2, title 2, § 1632
OTAY WATER DISTRICT
BOARD OF DIRECTORS POLICY
Subject Policy
Number
Date
Adopted
Date
Revised
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS
54 11/06/19 7/5/2023
Page 1 of 8
I.PURPOSE
This Discontinuation of Water Service for Delinquent Accounts Policy
(Policy) has been established to adhere to the laws regarding
discontinuation of water service for residential customers due to non-
payment of their water bill as required by Government Code § 60370 et
seq. and Health & Safety Code § 116900 et seq. (California Senate Bill
No. 998).
II.BACKGROUND
California Senate Bill No. 998 requires an urban or community water
system, that supplies water to more than 200 service connections, to
have a written policy that provides for discontinuation of residential
water service for nonpayment. In the event that a water bill becomes
delinquent, the District will apply this Policy for the collection of
delinquent accounts, including notifications, fee assignments, and
discontinuation of service. The District can be contacted by phone at
(619)670-2222 to discuss options for avoiding discontinuation of water
service for nonpayment under the terms of this policy.
III.POLICY
A.ISSUANCE, DUE DATE, AND FINAL PAYMENT DATE OF STATEMENT OF CHARGES
FOR SERVICE
1.Issuance of Statements. Statements for water service or
other charges will be mailed or presented as soon as
practicable after the water meter has been read and the
applicable charges have been determined.
2.Due Date. Each statement issued by the District for such
charges shall be due and payable on the date of mailing or
other presentation to the customer.
3.Final Payment Date. All charges in each statement must be
paid on or before the final payment date shown on the
statement, which shall be at least 20 calendar days
following the date of mailing or presentation of the
statement.
4.Payment of Charges.
a.Place of Payment. Payments shall not be credited to a
customer's account until cash, check, credit card, draft,
electronic funds transfer, money order, or any other
Exhibit B
OTAY WATER DISTRICT
BOARD OF DIRECTORS POLICY
Subject Policy
Number
Date
Adopted
Date
Revised
DISCONTINUATION OF WATER SERVICE FOR
DELINQUENT ACCOUNTS
54 11/06/19 7/5/2023
Page 2 of 8
acceptable form of payment that will be honored by a bank,
has been received by the District at the District business
office during regular office hours. Deposit of payment in
the mail or at a location other than the District business
office shall not be credited to a customer's account until
it is received at the business office.
b.Returned Check Charges. A returned payment charge (see
Appendix A, 34.01 D.2. for charge) shall be added to a
customer's account in each instance where payment has been
made to the District with a check, draft, credit card, or
any other acceptable form of payment that has not been
honored upon presentment to the bank upon which it is drawn.
B.DELINQUENT ACCOUNTS
1.For Non-Payment of Charges. If full payment of a statement
for a water service account is not received at the District
business office on or before the final payment date, the
account shall become delinquent on the day following the
final payment date.
2.Late Payment Charge. A late payment charge (see Appendix A,
policy 54 for charge) shall be added to a delinquent account
as of the date the account becomes delinquent, and such
charge(s) shall become an inseparable part of the amount due
as of that time. A late payment charge shall not be added
to any account that has no outstanding delinquencies.
3.Notice of Delinquency. A Delinquency Notice shall be mailed
to each customer whose account is delinquent. The
Delinquency Notice shall notify the customer that service
will be turned off and discontinued unless payment is made.
The Delinquency Notice shall indicate the amount due,
including late payment charges, and that the total amount
must be paid within thirty (30) calendar days from the date
of mailing or presentation of the Delinquency Notice to the
customer, or service will be discontinued.
4.Record of Delinquent Accounts. The District maintains
records of delinquent accounts. Each year one delinquency
shall be removed from the record of each account that has
one or more delinquencies.
5.Partial Payment on Delinquent Account. A partial payment on
a delinquent account may be accepted and credited to a
customer's account. However, the partial payment shall not
cause removal of the account from a delinquent status and
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furthermore, the partial payment shall not preclude the
meter from being turned off for delinquency.
6.Financial Arrangements for Delinquent Accounts.
a.Continuation of Service. The General Manager, Chief
Financial Officer, or any person delegated by the General
Manager, may authorize continuation of service for a
delinquent account if financial arrangements, satisfactory
to the District, have been established.
b.Requirement of Deposit Due to Repeated Delinquencies.
If payments on a customer account have become delinquent
five or more times, or if a meter has been turned off three
or more times for non-payment of charges, the General
Manager, Chief Financial Officer, or any person delegated by
the General Manager, shall be authorized to require the
customer to make a deposit with the District in cash, or any
other form satisfactory to the General Manager. The deposit
amount shall be established at the discretion of the General
Manager and the Chief Financial Officer but shall not exceed
two times the highest monthly bill during the twelve (12)
months preceding the date of demand for a deposit.
i.Handling of Deposit. A deposit for a delinquent
account shall not earn interest and shall only be
applied to reduce or satisfy amounts due the
District in the event of termination of service.
A deposit does not constitute payment for service
bills and the customer shall be required to comply
with bill payment requirements to continue
receiving service.
ii.Refund of Deposit. A deposit required under this
Section shall be refunded to the customer as
provided in Section 25.04.A.
7.Liens against Property for Delinquent Charges
Upon written notice to the property owner, a lien against the
property may be secured for unpaid bills. One or both of the
following lien procedures may apply:
a.Judgement Lien. In case any charges for water or other
services remain unpaid, the amount of the unpaid charges may
in the discretion of the District be secured at any time by
filing for recording in the office of the county recorder, a
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certificate specifying the amount of such charges and the
name and address of the person liable therefor. The lien
acquired thereby shall attach to all property within the
County that is owned or thereafter acquired by the person
with the delinquent account. Such lien shall have the force,
priority, and effect of a judgment lien, and shall continue
for 10 years from the filing date, unless released or
discharged sooner. The lien may be extended, within 10 years
from the filing of the certificate or within 10 years from
the date of the last extension of the lien, by filing a new
certificate in the office of the county recorder. A lien
processing fee will be applied to any account against which
a lien is filed (see Appendix A, policy 54 for charge).
b. Tax Lien. Any unpaid charges or fees that are at least
60 days past due on July 1, may become part of the annual
taxes levied upon the property upon which service is
provided. In addition, if the charges remain unpaid by July
1, the outstanding charges, plus a delinquent tax roll fee
(see Appendix A, policy 54 for the charge) will be added to
the “secure tax roll” of the County of San Diego for
collection.
These lien procedures shall be in addition to any termination of
service procedures.
8. Termination and Reinstatement of Water Service for Delinquent
Accounts
a. Termination of Service. If payment is not made in
accordance with a Delinquency Notice, and the account
remains unpaid for at least 60 days, residential service may
be discontinued. The water meter or meters for said
delinquent account may be turned off and locked.
i. The District shall contact the customer(s) named
on the account by telephone or written notice no
less than seven (7) business days before
discontinuation of termination service. A mailed
delinquency notice fee will be charged(see
Appendix A, policy 54 for charge)to the bill for a
written notice mailed to the customer.
ii. The District shall make a reasonable, good faith
effort to contact an adult person residing at the
premises identified on the account by telephone or
in person, at least 48 hours prior to any
termination of service. A delinquency tag fee
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will be charged (see Appendix A, policy 54 for
charge) to the bill for a contact made in person.
b.Procedures for Occupants or Tenants to Become Customers
of the District
i.Scope. This section only applies when a property
owner, landlord, manager, or operator of a
residential service address is listed as the
customer of record and has been issued a notice of
intent to discontinue water service due to
nonpayment.
ii.Where an owner or manager is listed by the Dis-
trict as the customer of record of the service,
the District shall, in good faith, make every
effort to inform the actual users of the services
when the account is in arrears by means of a
Notice of Termination of Service that service will
be terminated in ten days.
iii.Agreement to District Terms and Conditions of
Service. The District will make service available
to the actual residential occupants if each
occupant agrees to the terms and conditions of
service and meets the requirements of the
District’s rules and regulations. Notwithstanding,
if one or more of the occupants are willing and
able to assume responsibility for the subsequent
charges to the account to the satisfaction of the
District, the District will make service available
to the occupants who have met those requirements.
iv.Verification of Tenancy. In order for the amount
due on the delinquent account to be waived, an
occupant who becomes a customer will verify that
the delinquent account customer of record is or
was the landlord, manager, or agent of the
dwelling. Verification may include, but is not
limited to, a lease or rental agreement, rent
receipts, a government document indicating that
the occupant is renting the property, or
information disclosed pursuant to Section 1962 of
the Civil Code, at the discretion of the District.
c.Residential water service shall not be terminated for
non-payment in any of the following situations:
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i. During an investigation by the District of a
customer dispute or complaint. Any residential
customer who has initiated a complaint or
requested an investigation within five days of
receiving the disputed bill or who has, within 13
days of the mailing of the notice that the
customer's service will be terminated for non-
payment, or made a request for extension of the
payment period of a bill asserted to be beyond the
means of the customer to pay in full during the
normal period for payment, shall be given an
opportunity for a review by the General Manager,
Chief Financial Officer, or any person designated
by the General Manager. The review shall include
consideration of whether the customer shall be
permitted to amortize the unpaid balance of the
account over a reasonable period of time, not to
exceed 12 months. No termination of service shall
be affected for any customer who complies with an
amortization agreement, if the customer also keeps
the account current as charges accrue in each
subsequent billing period.
Any customer, whose complaint or request for an
investigation has resulted in an adverse
determination by the District, may appeal the
determination to the Board.
ii. When a customer has been granted an extension of
the period for payment of a bill.
iii. In addition, the District will not terminate water
service if all the following conditions are met:
1. The customer, or a tenant of the customer,
submits certification from a primary care
provider, as that term is defined in
subparagraph (A) of paragraph (1) of
subdivision (b) of Section 14088 of the Welfare
and Institutions Code, that discontinuation of
water service would be life threatening or pose
a serious threat to the health and safety of a
resident of the premises; and
a. The customer is financially unable to pay
within a normal billing cycle. This can be shown
by either:
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Demonstrating that someone in the household is
a recipient of one of the following programs:
•CalWorks
•CalFresh
•General assistance
•Medi-Cal
•Supplemental Security Income/State
Supplementary Payment Program
•California Special Supplemental Nutrition
Program for Women, Infants, and Children
•Or declaring under penalty of perjury that
household income is less than 200% of the
federal poverty level; and
b. The customer is willing to enter into an
alternative payment arrangement, including an
extension, amortization, or alternative payment
schedule with respect to the delinquent charges.
c. For customers who meet conditions a. and b.
above, the District will offer one of the
following options, to be selected by the
District in its discretion: (i) an extension for
payment, (ii) amortization of the outstanding
balance or (iii) an alternative payment
schedule.
d. Termination of service.
1.If the customer fails to comply with an
amortization agreement, alternative payment
schedule, payment extension for 60 days or
more, or if the customer does not pay his or
her current residential service charges for
at least 60 days, residential service may be
discontinued no sooner than five (5) business
days after the District posts a final notice
of intent to disconnect services in a
prominent and conspicuous location at the
property. A delinquency tag fee will be
charged (see Appendix A, policy 54 for
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charge) to the bill for a contact made in
person.
2.Termination of service shall not occur
on any Friday, Saturday, Sunday, legal
holiday, or at any time during which the
business offices of the District are not open
to the public.
d.Reinstatement of Service. Reinstatement of service
will occur during normal business hours of Monday through
Friday 8:00am and 5:00pm. Water service terminated for
delinquency may not be reinstated until all amounts due and
payable, including late payment charges and lock charges,
have been paid at the District business office, or unless
credit arrangements satisfactory to the District have been
made. Accounts that have payments received at the District
office after 4:30pm may not have service restored until the
next business day.
e.Meter Lock Charge. A lock charge will be assessed to
any account that has been terminated for non-payment. The
charge to terminate service is set forth in Appendix A,
34.02 C.
References
A. California Water Code div. 1, ch. 1, § 106.3
B. California Health & Safety Code, div. 104, part 2, ch. 6,
§ 116900 et seq. (SB 998 [2018])
C. California Government Code, tit. 6, div. 1, § 60370 et seq.
D. California Civil Code div. 3, part 2, title 2, § 1632
STAFF REPORT
TYPE MEETING: Regular Board MEETING DATE: July 5, 2023
PROJECT: Various DIV. NO.ALL
SUBMITTED BY: Michael Kerr, Information Technology Manager
APPROVED BY: Adolfo Segura, Chief of Administrative Services
Jose Martinez, General Manager
SUBJECT: INFORMATIONAL ITEM – ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM
UPGRADE
GENERAL MANAGER’S RECOMMENDATION:
No recommendation. This is an informational item only.
COMMITTEE ACTION:
Please see “Attachment A”.
PURPOSE:
To provide an informational item regarding the progress of the District's
planned Enterprise Resource Planning (ERP) system upgrade.
ANALYSIS:
An Enterprise Resource Planning (ERP) system is an integrated system of
software applications that allows an organization to manage its business
processes and services. For nearly twenty years, the District has
depended on the Tyler Eden ERP system to manage its core business
functions including Financial, Human Resources, Purchasing, Permitting,
and Utility Billing services. Unfortunately, the District’s ERP system,
Tyler Eden, is approaching end-of-life (EOL) status (March 2027), and no
additional updates will be made with only limited support.
Given the EOL status, staff planned for and added a key objective in the
District’s new strategic plan to conduct a needs assessment in order to
identify a replacement for the District’s current ERP system, Tyler Eden.
AGENDA ITEM 4
The District identified several crucial requirements for the new ERP
system to include support for next-generation web-based applications,
mobile features, business intelligence, financial analysis tools, and
cloud-based hosting. These requirements encompass the need for a
functional system that can effectively cater to the diverse and evolving
needs of running a mid-size agency like the District. Furthermore, it is
essential for the new ERP system to seamlessly integrate with other
existing District systems in order to maximize efficiencies throughout
all District departments.
Over the past four years, staff evaluated a number of ERP systems,
including Tyler Munis, Eden’s successor. During this time, District staff
carefully reviewed the Munis ERP system and concluded that it correctly
fits our future business and service needs. To validate this direction,
staff contacted several public agencies to benchmark and gather
additional input on the performance and value of the Tyler Munis ERP
system. In addition, given the District's current Tyler licensing
agreement, a significant cost typically associated with a new ERP system
will be waived, saving the District substantial money. Furthermore,
recognizing the high level of sensitivity associated with billing and
customer interactions, staff is currently conducting additional
evaluations of alternative Customer Service options, which includes
assessing the suitability of the Tyler Munis ERP Utility Billing
component.
The implementation of the Tyler Munis ERP system will be an extensive
project spanning multiple fiscal years. To ensure a successful
implementation, the project will be divided into four main phases,
allowing critical milestones to be achieved as we progress toward the
go-live of the new ERP system. During the first phase, staff will
evaluate, validate, and adopt new and more efficient workflows and
business processes. Deliverable details for subsequent phases will be
developed in conjunction with Tyler’s project management team. Estimated
completion of the new Tyler Munis ERP system is expected to occur during
the FY26-FY27 period.
Proposed Timeline
The project timeline outlines the sequential execution of these phases
to ensure a well-structured and coordinated approach to the project.
Each phase contributes to the overall success of the initiative by
ensuring accurate data conversion, effective system implementation,
efficient project management, and comprehensive user training. Below is
a breakdown of the tentative project timeline and the proposed completion
date for each phase:
Phases* Completion* Module Go-Live Deliverables*
April
2024
June
2025 Financial July 1,
2025
Chart of Accounts, General
Ledger, Accounts
Receivable, Purchasing,
Capital Projects
January
2025
December
2025
Human
Capital
Management/
Payroll
January
1, 2026
Human Resources, Time &
Attendance, Employee
Records, Benefits
October
2025
June
2026 Permitting July 1,
2026
Licensing, Permitting,
Inspections
April
2026
June
2027
Utility
Billing
July 1,
2027
Utility Billing, Customer
Information System
*estimated
Next Steps
Staff will present a final recommendation to the Board in August, seeking
approval for the new ERP system. The request for approval will incorporate
all the research, evaluations, and considerations made by staff,
providing the Board with a comprehensive overview of the proposed system
and its benefits for the District.
FISCAL IMPACT:Joe Beachem, Chief Financial Officer
Funding for the first phases of the upgrade has been allocated in
the recently adopted FY24 CIP & Operating budget. Funding requests for
the remaining phases will come before the Board for consideration
at a subsequent date.
STRATEGIC GOAL:
This project will, in part, achieve the strategic objective of conducting
a needs assessment and replacing the District's financial management
system under the category of implementing technologies to improve
response time, security, and operational effectiveness.
LEGAL IMPACT:
None.
ATTACHMENTS:
Attachment A – Committee Action Report
Attachment B – PowerPoint Presentation
ATTACHMENT A
SUBJECT/PROJECT: INFORMATIONAL ITEM – ENTERPRISE RESOURCE PLANNING (ERP)
SYSTEM UPGRADE
COMMITTEE ACTION:
The Finance & Administration Committee met on June 21, 2023, to discuss
this item. The Committee supports presentation to the full Board.
NOTE:
The “Committee Action” is written in anticipation of the Committee moving
the item forward for Board approval. This report will be sent to the
Board as a committee approved item or modified to reflect any discussion
or changes as directed by the committee prior to presentation to the full
Board.
Enterprise Resource Planning (ERP) System Update
ATTACHMENT B
Implementation of
Tyler Eden System
–May 2004
Tyler Eden System
Sunset (EOL) –
March 2027
Dec 2022 –Current
April 2024-June 2025
Jan 2025 –Dec 2025
Oct 2025-June 2026
Apr 2026 –June 2027
Analysis
Demonstrations/Recommendation
Demonstration and Evaluation of Vendor Systems; Recommendation, Enhancing Requirements, Preparatory work for solicitation if needed, Board Approval
Phase I: Financials
Implementation, conversion, training, Project Management, etc.,
Phase II: HCM/Payroll
Implementation, conversion, training, Project Management, etc.,
Phase III: Enterprise Permitting
Implementation, conversion, training, Project Management, etc.,
Phase IV: Utility Billing
Implementation, conversion, training, Project Management, etc.,
Kickoff, Interview, Initial Requirements [communications plan, business requirements, etc.]
May 2022 –Dec 2022
Enterprise Resource Planning (ERP) Upgrade (Projected)