HomeMy WebLinkAboutNurse Help Line 24-7NurseHelp 24/7
Immediate answers to your health questions
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Call (877) 304-0504 [TTY: 711] to talk to
a nurse, day or night, or visit
blueshieldca.com/nursehelp for an
online chat option.
You can see all your care options in
one place at blueshieldca.com/care.
If you believe you need emergency
care, call 911 or go directly to the
nearest emergency room.
Should I go see my doctor about my
earache? Do I need to go to the ER for
my swollen ankle, or can I wait until
the morning and see my doctor? As a
Blue Shield of California plan member,
you have a registered nurse as close as
your phone, day or night.
Call NurseHelp 24/7SM toll-free at
(877) 304-0504 [TTY: 711] and talk with a
registered nurse anytime you have health-
related questions. This phone number is
on your Blue Shield member ID card for
easy reference.
Or you can chat with a registered nurse
online if you prefer. Use your Blue Shield
login at blueshieldca.com/nursehelp
to access one-on-one support in a
secure environment.
With NurseHelp 24/7, experienced nurses
can help you figure out how you can care
for yourself, evaluate treatment options,
and help you decide whether to see
a doctor.
NurseHelp 24/7 is available to you and your
family at no extra charge.* So, if it’s 3 a.m.
and your toddler has a fever, you can
call NurseHelp 24/7 for tips on how to
help them.
* Calls to NurseHelp 24/7 are welcome for Blue Shield members or their covered dependents.
Some or all services may not be available to members living outside California or to self-funded
(ASO) groups. Please check with your benefits administrator.
blueshieldca.com
Use NurseHelp 24/7 for reliable
information about:
Minor illnesses and injuries
Chronic conditions
Medical tests and medications
Preventive care
It’s like having a trusted nurse in your home
whenever you need one.