HomeMy WebLinkAboutBlue Shield Life ReferralsLifeReferrals 24/7
Experts to help you handle life
Call LifeReferrals 24/7 toll-free, anytime, at (800) 985-2405.
Or, visit lifereferrals.com and enter the access code: bsc.
Everyone can use a hand sometimes. LifeReferrals 24/7SM offers convenient and confidential support
to help you meet life’s challenges. A simple phone call connects you with a team of experienced
professionals ready to help you with a wide range of personal, family, and work issues.
LifeReferrals 24/7 is available 24/7/365 for no copayment or extra cost.* You will be guided to the
appropriate service based on your needs:
Personal counseling
For matters like relationship problems, stress, and
grief, you can request face-to-face sessions with
licensed therapists.
Three face-to-face counseling visits are included
in any six-month period.
Legal assistance
Request consultations for legal matters such
as trusts, wills, divorce, child custody, landlord
and tenant issues, consumer disputes, and
personal injury.†
• You’re eligible for one consultation up to
60 minutes in duration per separate issue,
per year on the phone or in person with an
attorney or mediator.
• Receive a preferred discount rate of 25% or
greater off the hourly fee, based on the types
of services you use, after the first consult.
• Online tools and educational resources are
available, including sample legal forms and
templates on a variety of topics.
Financial coaching
Request consultations with financial professionals
for topics such as tax preparation, college and
retirement planning, budgeting, debt and credit,
and loans and mortgages.
• You’re eligible for two 30-minute telephone
consultations per separate issue, per year.
• Discounted fees apply if you elect to continue
working with a financial coach beyond the
initial consultations.
• Online tools and educational resources are
available, including easy-to-use calculators
for home and personal financing, investments,
and retirement.
Identity theft resolution
• You’re eligible for a 60-minute telephone
consultation with a highly-trained Fraud
Resolution SpecialistTM (FRS). An FRS can
help restore identity and credit, dispute
fraudulent debts, and prevent future
identity theft instances.
• Free ID Theft Emergency Response KitSM.
Referrals to community resources‡
A specialist can provide useful information and
referrals to a wide range of resources including:
• Parenting resources
• Child and elder care
• Meal programs
• Transportation help
• Lifelong learning
blueshieldca.com
* Some services may not be available to all Blue Shield members; check your plan Evidence of Coverage or Certificate of Insurance, or call the
customer service number on your Blue Shield member ID card to see what your plan offers.
† Legal consults involving disputes with your employer (or other work-related issues) are excluded.
‡ Any costs associated with using the community resources are the responsibility of the member.Blue Shield of California is an independent member of the Blue Shield Association A19922 (10/19)