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Home My WebLink AboutKaiser Urgent CareWhat is urgent care? An urgent care need is one that requires prompt medical attention but is not an emergency medical condition.* If you have an illness or injury that’s not life- or limb-threatening, but also can’t wait, our urgent care departments can help. Minor injuries and falls, cuts needing stitches, and vertigo are just a few examples of conditions that can be treated at urgent care. You can use the chart on page 4 to see more examples, learn about the different types of care available to you, and know where to go when you need care. Why should I use urgent care? While your primary care doctor should in most cases be your first option, sometimes urgent care can be your best choice when you need care quickly. Here are some reasons why: • All of our urgent care centers accept walk-in visits with no appointment necessary, and are open nights, weekends, and holidays. • Our urgent care centers are staffed by our highly skilled Kaiser Permanente doctors and nurses that can provide you with the care you need. They will also have access to your electronic health record and can quickly get up to speed on your current health information, allergies, medications you are taking, and more. • If you go to the emergency department with a nonemergency, you may have to keep waiting if people who are more seriously sick or injured arrive after you. Where can I go for urgent care? We have 19 urgent care locations throughout Southern California. • On the next page, you’ll find the addresses for all of our urgent care locations in Southern California so you can know where to go. Pediatric after-hours care is also available at select facilities. • If you have any questions about the type of care you need, advice nurses are available Monday through Friday, 7 a.m. to 7 p.m., by calling the appointment and advice number in your area, listed on the next page. For after-hours advice, call 1-888-KPONCALL (1-888-576-6225). If you reasonably believe you have an emergency medical condition, which is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health, call 911 or go to the nearest emergency department. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage. * Open 7 days a week, no appointment necessary Think Urgent Care Another choice when you need care quickly 1 It’s always a good idea to know where the Kaiser Permanente urgent care locations are near your home and work. Kern County Stockdale Medical Offices 3501 Stockdale Hwy. Bakersfield, CA 93309 Monday–Friday, 8 a.m.–10 p.m. Weekends, 9 a.m.–10 p.m. 1-877-524-7373 kp.org/kerncounty Los Angeles County Baldwin Park Medical Center 1011 Baldwin Park Blvd. Baldwin Park, CA 91706 Monday–Friday, 8:30 a.m.–9 p.m. Weekends, 8:30 a.m.–8 p.m. 1-800-780-1277 kp.org/baldwinpark Downey Medical Center Orchard Medical Offices 9449 E. Imperial Hwy. Downey, CA 90242 8:30 a.m.–10 p.m., 7 days a week 1-800-823-4040 kp.org/downey Lancaster Medical Offices 43112 N. 15th St. W. Lancaster, CA 93534 7 a.m.–11 p.m., 7 days a week 1-877-554-4404 kp.org/antelopevalley Los Angeles Medical Center 1526 N. Edgemont St. Los Angeles, CA 90027 8 a.m.–10 p.m., 7 days a week 1-800-954-8000 kp.org/losangeles Panorama City Medical Center Medical Offices 6 13630 Willard St. Panorama City, CA 91402 Monday–Friday, 9 a.m.–9 p.m. Weekends, 9 a.m.–8:30 p.m. 1-888-778-5000 kp.org/panoramacity Pasadena Medical Offices 3280 E. Foothill Blvd. Pasadena, CA 91107 8 a.m.–10 p.m., 7 days a week 1-800-954-8000 kp.org/losangeles Santa Clarita Medical Offices 27107 Tourney Rd. Santa Clarita, CA 91355 Monday–Friday, 8:30 a.m.–8:30 p.m. Weekends, 9 a.m.–8:30 p.m. 1-888-778-5000 kp.org/santaclarita South Bay Medical Center Normandie North Medical Office Building 25965 S. Normandie Ave. Harbor City, CA 90710 8:30 a.m.–8:30 p.m., 7 days a week 1-800-780-1230 kp.org/southbay West Los Angeles Medical Center 6041 Cadillac Ave. Los Angeles, CA 90034 Monday–Friday, 9 a.m.–9 p.m. Weekends, 8 a.m.–9 p.m. 1-800-954-8000 kp.org/westlosangeles Orange County Garden Grove Medical Offices 12100 Euclid St. Garden Grove, CA 92840 9 a.m.–9 p.m., 7 days a week 1-888-988-2800 kp.org/orangecounty Harbor–MacArthur Medical Offices 3401 S. Harbor Blvd. Santa Ana, CA 92704 9 a.m.–9 p.m., 7 days a week 1-888-988-2800 kp.org/orangecounty Mission Viejo Medical Offices 23781 Maquina Ave. Mission Viejo, CA 92691 9 a.m.–9 p.m., 7 days a week 1-888-988-2800 kp.org/orangecounty Riverside County Riverside Medical Center Park Sierra Medical Offices 10800 Magnolia Ave. Riverside, CA 92505 8:30 a.m.–10 p.m., 7 days a week 1-866-984-7483 kp.org/riverside Wildomar Medical Offices* 36450 Inland Valley Dr. Wildomar, CA 92595 Monday–Saturday: 8:30 a.m.–8:30 p.m. 1-866-984-7483 kp.org/riverside Closed on Sundays * San Bernardino County Fontana Medical Center 9961 Sierra Ave. Fontana, CA 92335 9 a.m.–9 p.m., 7 days a week 1-888-750-0036 kp.org/fontana Victorville Medical Offices 14011 Park Ave. Victorville, CA 92392 9 a.m.–9 p.m., 7 days a week 1-888-750-0036 kp.org/victorville San Diego County Otay Mesa Medical Offices 4650 and 4660 Palm Ave. San Diego, CA 92154 Monday–Friday, 10 a.m.–8 p.m. Weekends, 9 a.m.–5 p.m. 1-800-290-5000 kp.org/sandiego San Marcos Medical Offices 400 Craven Rd. San Marcos, CA 92078 Monday–Friday, 10 a.m.–8 p.m. Weekends, 9 a.m.–5 p.m. 1-800-290-5000 kp.org/sandiego 2 Urgent care locations Available online at kp.org/scal/urgentcare Southern California Maps not to scale Bakersfield area San Diego area Urgent care location N N N 3 Please recycle. 60237015 October 2014 The care you need, when you need it * An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that a reasonable person would have believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part. A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder. The chart below will help you better understand the different kinds of care available to you. The following are common examples for each category of care, but they do not cover all conditions or symptoms. If you have any questions about the type of care that is appropriate for your symptoms/condition, advice nurses are available Monday through Friday, 7 a.m. to 7 p.m., by calling the appointment and advice number in your area. For after-hours advice, call 1-888-KPONCALL (1-888-576-6225). An expected care need, like a scheduled visit to your doctor, same-day appointment, or a recommended preventive screening. Examples of routine nonurgent care needs include: • Same-day appointments • Scheduled visits • Follow-up visits • Routine checkups • Physical exams • Preventive screenings • Well-child checkups What to do: Many of our locations often have same-day in addition to regular appointments available. To make an appointment, you can call the number for your area listed on the “Urgent care locations” page, Monday through Friday, 7 a.m. to 7 p.m., or online through My Health Manager at kp.org. Routine care A medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health.* Symptoms that may indicate an emergency medical condition include: • Chest pain or pressure that may radiate to the arm, neck, back, shoulder, jaw, or wrist • Sudden onset of severe abdominal pain • Severe shortness of breath • Severe, persistent bleeding that cannot be stopped • Major injuries like gunshot or stab wounds or severe injuries from a vehicle accident • Active labor when there isn’t time for a safe transfer to a designated hospital before delivery What to do: If you reasonably believe you have an emergency medical condition, call 911 or go to the nearest hospital. Emergency care An illness or injury that requires prompt medical attention, but is not an emergency medical condition. Examples of urgent care needs include: • Minor injuries, including sprains and falls • Minor wounds and cuts needing stitches • Backaches • Chronic migraine or other recurring headaches • Fever • Mild breathing issues • Minor abdominal pain • Minor broken bones (finger, toes) • Flu symptoms (chills, fever, body ache) • Vertigo (dizziness) • Mild to moderate diarrhea • Minor nosebleeds What to do: Head to your nearest Kaiser Permanente urgent care center, or call the appointment and advice number in your area, Monday through Friday from 7 a.m. to 7 p.m. For after-hours advice, call 1-888-KPONCALL (1-888-576-6225). Urgent care 4