HomeMy WebLinkAboutKaiser College CareCare while you’re away at college
Getting care may look different while you’re away
from home
Routine in-person care
Get routine and preventive care before heading
to school so your daily health needs are covered.
Chat with your doctor about any health concerns,
sleep issues, prescriptions, immunizations, and
mental health needs.
If you need routine care while you’re away at
school, how you get it depends on where your
college is located:
• My school is in the same state as my home.
Getting routine care works the same as when
you’re home. Visit your personal doctor or a
Kaiser Permanente facility near your school.
• My school is in a different Kaiser Permanente
state. Kaiser Permanente is in California,
Colorado, Georgia, Hawaii, Maryland, Oregon,
Virginia, Washington, and Washington, D.C.1
If your school and home are in different states,
set up a visiting medical record number for
your new state. Then, you can get routine care
at a Kaiser Permanente facility near your school.
• My school isn’t in a Kaiser Permanente
state. Routine in-person care isn’t covered
while you’re away at college. You’ll have to
pay out of pocket for routine care outside
Kaiser Permanente. However, certain plans
in Colorado, Hawaii, Oregon, and Southwest
Washington offer limited out-of-area
dependent coverage. To find out if the plan
qualifies, members can call the Travel Line at
951-268-3900.
How to set up a visiting medical
record number
If your school is in another Kaiser
Permanente state, you’ll need to add
that area of care to your account.
• Online — Sign in to your kp.org account.
In the top-right corner next to Region
of care, click on your region and select
Add a region of care.
• In the Kaiser Permanente app —
Tap on the profile icon in the top-right
corner. Select Area of Care and Add an
Area of Care. Not available on the Kaiser
Permanente Washington app.
Learn more at kp.org/travel
(continues on next page)
Where to get care while you’re away at school
24/7 virtual care
Get care and advice by phone or online from a Kaiser Permanante
clinician anytime, across the U.S.2 Phone and video visits work well
for issues that don’t need an in-person exam — like a urinary tract
infection or the flu. Sign in to your kp.org account to find the right
care method for you and see what’s available.
Urgent and emergency care
You’re covered for urgent and emergency care anywhere in the
world.3 When you’re in a Kaiser Permanente state, you can visit one
of our facilities for urgent care. Outside Kaiser Permanente states,
you’ll pay only your copay or coinsurance at many locations,
including Cigna Healthcare℠ PPO Network providers, Concentra
Urgent Care, MinuteClinic locations, and The Little Clinic.4,5
Learn more at kp.org/travel
WA
OR
CA
HI
CO
GA
MDD.C.VA
Before you go
Get routine care and
new prescriptions.
Create a kp.org
account and
download the Kaiser
Permanente app.6
Set up a visiting
medical record
number if needed.
Set up prescription
refill reminders.
While you’re away
Use our app to email
your doctor with
nonurgent health
questions, have
refills delivered to
you, and more.7
Get care by phone
or online anytime.8
Call the Away from
Home Travel Line to
get help whenever
you need it:
951-268-3900
(TTY 711).9
Kaiser Permanente Cigna Healthcare PPO Network
MinuteClinic, including pharmacies The Little Clinic, including pharmacies
Concentra Urgent Care
Visit kp.org/travel to learn more about getting care
while you’re away at school.
Visit kp.org/travel.
(continued)
(continues on next page)
1166908665 August 2023
Learn more at kp.org/travel
(continued)
1. Maryland, Virginia, and Washington, D.C., are the same area of care. Students from this area don’t need to set up a visiting medical
record number. Northern California and Southern California are different areas of care. Southwest Washington is a different area of
care than the rest of the state. California and Washington students whose home and school are in different parts of the state should
set up a visiting medical record number. 2. When appropriate and available. If you travel out of state, phone appointments and video
visits may not be available in select states due to licensing laws. Laws differ by state. 3. If you believe you have an emergency medical
condition, call 911 or go to the nearest hospital. For the complete definition of an emergency medical condition, please refer to your
Evidence of Coverage or other coverage documents. 4. The Cigna Healthcare℠ PPO Network refers to the health care providers
(doctors, hospitals, specialists) contracted as part of the Cigna Healthcare PPO for Shared Administration. 5. When you access Cigna
Healthcare, Concentra Urgent Care, MinuteClinic locations, and The Little Clinic providers, your coverage will vary by the type of
Kaiser Permanente health plan. 6. Kaiser Permanente Washington members must download the Kaiser Permanente Washington app.
7. These features apply to care you get at Kaiser Permanente facilities. Prescription delivery may not be available in select states due
to licensing laws. Laws differ by state. To use the Kaiser Permanente app, you must be a member registered on kp.org. 8. See note 2.
9. This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile
lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major
holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a
holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
The Cigna Healthcare PPO Network is not available to HMO and EPO members enrolled in coverage issued by Kaiser Foundation Health Plan
of Washington and Kaiser Foundation Health Plan of Washington Options, Inc.
The Cigna Healthcare PPO Network is not available to members enrolled in 3-Tier Point-of-Service (POS) and PPO coverage issued
by Kaiser Foundation Health Plan of the Northwest, Kaiser Foundation Health Plan of Washington, and Kaiser Foundation Health
Plan of Washington Options, Inc.
Cigna Healthcare is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health
plans. Access to the Cigna Healthcare PPO Network is available through Cigna Healthcare’s contractual relationship with the Kaiser
Permanente health plans. The Cigna Healthcare PPO Network is provided exclusively by or through operating subsidiaries of The Cigna
Group, including Cigna Health and Life Insurance Company. The Cigna Healthcare name, logo, and other marks are owned by Cigna
Intellectual Property, Inc.
Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and
Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495
Piedmont Road NE, Atlanta, GA 30305 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and
Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St.,
Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options,
Inc., 1300 SW 27th St., Renton, WA 98057