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<br />OTAY WATER DISTRICT
<br />BOARD OF DIRECTORS POLICY
<br />
<br />Subject Policy
<br />Number
<br />Date
<br />Adopted
<br />Date
<br />Revised
<br />DISCONTINUATION OF WATER SERVICE FOR
<br />DELINQUENT ACCOUNTS
<br /> 54 1/1/2020
<br />
<br />
<br />Page 1 of 8
<br />I. PURPOSE
<br />This Discontinuation of Water Service for Delinquent Accounts Policy
<br />(Policy) has been established to adhere to the laws regarding
<br />discontinuation of water service for residential customers due to non-
<br />payment of their water bill as required by Government Code § 60370 et
<br />seq. and Health & Safety Code § 116900 et seq. (California Senate Bill
<br />No. 998).
<br />
<br />II. BACKGROUND
<br />
<br />California Senate Bill No. 998 requires an urban or community water
<br />system, that supplies water to more than 200 service connections, to
<br />have a written policy that provides for discontinuation of residential
<br />water service for nonpayment. In the event that a water bill becomes
<br />delinquent, the District will apply this Policy for the collection of
<br />delinquent accounts, including notifications, fee assignments, and
<br />discontinuation of service. The District can be contacted by phone at
<br />(619)670-2222 to discuss options for avoiding discontinuation of water
<br />service for nonpayment under the terms of this policy.
<br />
<br />III. POLICY
<br />
<br />ISSUANCE, DUE DATE, AND FINAL PAYMENT DATE OF STATEMENT OF CHARGES FOR
<br />SERVICE
<br />
<br />A. Issuance of Statements. Statements for water service or
<br />other charges will be mailed or presented as soon as
<br />practicable after the water meter has been read and the
<br />applicable charges have been determined.
<br />
<br />B. Due Date. Each statement issued by the District for such
<br />charges shall be due and payable on the date of mailing or
<br />other presentation to the customer.
<br />
<br />C. Final Payment Date. All charges in each statement must be
<br />paid on or before the final payment date shown on the
<br />statement, which shall be at least 20 calendar days
<br />following the date of mailing or presentation of the
<br />statement.
<br />
<br /> D. Payment of Charges.
<br />
<br /> 1. Place of Payment. Payments shall not be credited to a
<br />customer's account until cash, check, credit card, draft,
<br />electronic funds transfer, money order, or any other
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